Donald Slappey

Server

Trulucks Restaurant Group

02.2007 - Current

Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Maintained a clean and orderly dining area for an enjoyable guest experience.
Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Assisted in training new hires, providing guidance on restaurant standards and best practices.
Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
Managed inventory of dining supplies to prevent shortages during service.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Increased sales significantly by upselling higher-end products to customers.
Inspected dishes and utensils for cleanliness.
Checked guests' identification before serving alcoholic beverages.
Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.