Donald Smith
Phoenix,AZ
Summary
Experienced in inventory management, supply chain optimization, and team leadership. Utilizes strong organizational skills to maintain accurate stock levels and minimize operational inefficiencies. Proven track record of enhancing vendor relationships to ensure seamless parts availability for smooth operations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Parts Manager
Crane Rental Service
11.2023 - Current
- Was promoted from Heavy haul dispatcher to Parts manager to help with work flow in the shop
- My primary responsibility's are creating work orders and purchase orders for repairs and parts that need to be ordered
- Calling suppliers nation wide to find parts for equipment to order parts for Semi trucks, Trailers, Cranes, Shop equipment, Shop supplies and organizing shop work loads amongst techs in the shop to ensure a steady work flow
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
Heavy Haul Dispatcher
Crane Rental Services
05.2023 - 11.2023
- Responsible for coordinating and overseeing logistical operations of heavy haul transportation
- Manage diverse fleets and ensure compliance with regulations
- Optimize route planning and utilize transportation management systems to track shipments and resolve issues
- Multitask effectively, solve problems, and maintain strong communication with drivers and clients to achieve operational excellence
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 8 fleet vehicles.
Diesel Parts Sales
Diesel Forward
11.2021 - 05.2023
- Assist call in customers and walk in customers locate a variety of turbos and diesel fuel components and part breakdown diagrams from Holset, Borgwarner, Perkins, Kohler, Isuzu, Bosch, Garrett, Ambac utilizing online parts catalogs and OEM parts books
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Customer Service Representative
Cummins Sales and Service
11.2020 - 11.2021
- Assist customers through email, walk-in and or over the phone find Cummins related parts, order parts if customer needs, create purchases orders, run end of day reports, help warehouse with organization processes and help with any issues customer and or employee related
Parts Counter Associate
TrackPro PTO sales
07.2020 - 11.2020
- Assist customers over the phone or walk in with semi truck parts and PTO units, getting correct parts pulled and staged in will call or shipping department, make sure customers get the correct parts the first time
Customer Service Representative (CSR)/ Inside Sales
Diesel Forward (Alliant Power)
10.2018 - 07.2020
- Assist call in customers and walk in customers locate a variety of turbos and diesel fuel components and part breakdown diagrams from Holset, Borgwarner, Perkins, Kohler, Isuzu, Bosch, Garrett, Ambac utilizing online parts catalogs and OEM parts books
- Got promoted to inside sales
- Call on future Diesel Forward customers, get them excited about working with Diesel Forward, keep ongoing records of calls and notes for future inquiries, set up customers on Diesel Forwards new parts site and walk customers through there first experience
Parts manager / Service Manager
All American Trailers
10.2017 - 09.2018
- Assist all walk in and phone call customers order all parts for trailer repairs, customers and parts sales floor do all purchase orders for parts ordered also schedule all repairs and call customer with estimate and work to be done to get approval open and close store count till and make deposits
Commercial Sales Manager
AutoZone Part, Inc.
11.2016 - 10.2017
- All aspects of commercial department sales outside buys scheduling deliveries also daily operations of parts counter opening closing store cash register reconciliation store deposits
Assistant Manager
Walmart
08.2015 - 08.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Education
High school or equivalent -
Corona Del Sol
Tempe, AZ2003
Skills
- Customer Care
- Inside Sales
- Mechanical Knowledge
- Diesel Engine Repair
- Outside Sales
- Heavy Equipment Operation
- Supervising experience
- Sales
- Profit & loss
- Conflict management
- Invoice processing
- Inventory management
Certification
- ASE P2, 2015 to 2020
- ASE PARTS SPECIALIST, Dale Carnegie, 05/01/15 to Present
Assessments
- Attention to detail, Proficient, 06/01/21
- Customer service, Proficient, 09/01/20
- Sales skills, Proficient, 09/01/20
- Forklift safety, Proficient, 06/01/21
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Parts Manager
Crane Rental Service
11.2023 - Current
Heavy Haul Dispatcher
Crane Rental Services
05.2023 - 11.2023
Diesel Parts Sales
Diesel Forward
11.2021 - 05.2023
Customer Service Representative
Cummins Sales and Service
11.2020 - 11.2021
Parts Counter Associate
TrackPro PTO sales
07.2020 - 11.2020
Customer Service Representative (CSR)/ Inside Sales
Diesel Forward (Alliant Power)
10.2018 - 07.2020
Parts manager / Service Manager
All American Trailers
10.2017 - 09.2018
Commercial Sales Manager
AutoZone Part, Inc.
11.2016 - 10.2017
Assistant Manager
Walmart
08.2015 - 08.2016
- ASE P2, 2015 to 2020
- ASE PARTS SPECIALIST, Dale Carnegie, 05/01/15 to Present
High school or equivalent -
Corona Del Sol
Similar Profiles
Ryan BrysonRyan Bryson
General Manager at Bryson Crane Rental Service, LLCGeneral Manager at Bryson Crane Rental Service, LLC
Toby ColburnToby Colburn
Crane Operator at Atlas Crane ServiceCrane Operator at Atlas Crane Service
Indreas KashifIndreas Kashif
Business Development & Regional Sales Manager at All Canada Crane Rental Corp.Business Development & Regional Sales Manager at All Canada Crane Rental Corp.