Donald Smith, O.D.

• Reported to VP of Human Resources
• . Created Professional Services Department to establish more structured and professional relations with the surgeons and optometrists for Vision Care Holdings, LLC (EyeGlass World & The LASIK Vision Institute).
• . Controlled and reduced costs of recruiting department through extensive revamping.
• . Setting and overseeing standards of care.
• . Streamlined and standardized recruiting process for all associates and doctors from director level and below.
• . Simplified and expedited professional contracts and negotiations processes.
• . Created doctor orientation and training programs, updated clinical manuals.
• . Established Clinical Advisory Panels to increase professional communication and build teams.

• Reported to VP of Clinical Care and Chief Medical Officer

Professional Relations

• . Developed and maintained all high-level relationships with the Optometry School leaders: Deans, Presidents and lead faculty members.
• . Led, developed and structured an externship/preceptor program with 10 of the 26 schools of Optometry for the America's Best Brand.
• . Lectured on the school campuses to students and faculty on various topics in our industry.
• . Led the restructuring of the Optometry School recruitment program, messaging and event organization both on and off campus.
• . Trained and developed the school recruiters on presentations and recruiting strategy.

Affiliated Leaseholders:

• . Member Healthcare Strategy team: emerging technology, AI and remote eyecare development.
• . Designated Clinical Services team member dedicated to support our partner sub-leaseholder ODs originally in 4 of the 5 NVI brands: Walmart, EyeGlass World, Fred Meyer, and Vista Military.
• . Training, recruiting, conflict resolution and support for all sub-leaseholders.
• . Helped write a clinical manual specifically for NVI sub-leaseholders for all brands.
• . Built teams and cross functionally partnered with clinical operations, marketing, training, vendors and credentialing to drive KPIs.
• Full-time – 10 years
• Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
• Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
• Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
• Leveraged professional networks and industry knowledge to strengthen client relationships.
• Fostered culture of innovation, encouraging development of cutting-edge solutions.
• Navigated company through periods of significant change, maintaining focus on long-term strategic goals.
• Elevated company profile in industry by spearheading comprehensive rebranding initiative.

• Reported to the CEOs of both organizations.
• . Developed new franchise opportunities for new stores and existing company stores.
• . Assisted in recruiting new doctors to work in company owned franchises
• Spearheaded innovative approaches to resource allocation and strategic planning.
• Expanded into new markets, conducting thorough market analysis and establishing key local partnerships.

• Reported to the CEO.
• . Built American Optical Services, Inc. (AOS) — national eye care physician practice management start-up — through acquisition of 75+ optometry and ophthalmology practices as a cold start up.
• . Integrated regional value, luxury optometry, retail chains, and private practices with comprehensive medical ophthalmology and multi-unit / multi-specialty ophthalmology practices including refractive surgery centers and ambulatory surgery centers. Integrated audiology services within National Eye Care Network and created Exela Hearing Services to form AOS-EHS, LLC (American Optical Services – Exela Hearing Services, LLC).
• . Developed an acquisition model compliant with corporate and medical regulations.
• . Personally acquired the majority of the 75+ practices.
• . Negotiated and structured employment contracts for all ODs and MDs.
• . Created and implemented productivity-based compensation structures.
• Hired and managed employees to maximize productivity while training staff on best practices and protocols.
• Championed innovation by encouraging cross-functional teams to pursue creative solutions to complex challenges.
• Identified opportunities to improve business process flows and productivity.
• Oversaw business-wide changes to modernize procedures and organization.

• Reported to the CEO.
• . Senior management team with leadership responsibility for all doctor recruitment and retention.
• . Responsible for all aspects of patient care.
• . Credentialing and negotiation for all doctors' contracts and salaries.
• . Orientation, training, peer review and conflict resolution for all company doctors.
• . Setting and oversight of standards of care for all company doctors.
• . Doctor motivation and mentoring for improved results and efficiencies..
• . Public speaking at corporate functions and seminars.
• . Development and implementation of OD on-boarding and training.
• . Creation and management of an OD Clinical Advisory Panel.
• . Creation and management of the Area OD Program for leadership, training, conflict resolution, and communication of a group of doctors in a given DMA.
• . Created a MSA model to be able to employ doctors in states where the company cannot direct employ.
• . Established business model for Lasik surgery co-management.
• . Organized, hosted, became a COPE administrator, and established funding for continuing education programs..
• Full-time 23 years
• 8 years
• Demonstrated proficient leadership skills to motivate employees and build competent teams.
• Collaborated with senior management to develop strategic initiatives and long term goals.
• Established a culture of continuous improvement, fostering innovation and driving sustainable growth across the organization.

• Reported to the Company President
• . Elevated to corporate management role after five years as independently contracted optometrist.
• . Helped grow company from 30 locations to 100+ locations.
• . Served as company motivator for all staff. Managed customer service program and staff training programs
• Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
• Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
• Optimized staff performance by designing comprehensive training programs tailored to individual needs.
• Spearheaded successful product launches that resulted in increased brand visibility and customer acquisition.
• Improved team morale and productivity by implementing comprehensive professional development program.

Full time practicing O.D. at the busiest office in the brand.

Full-time practicing OD