Summary
Overview
Work History
Education
Skills
Brewing
Languages
Timeline
Generic

Donald Soto

Summary

Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Commitment to excellence!

Overview

8
8
years of professional experience

Work History

Bar and Restaurant Manager

Diablo Mexican Bar And Grill
10.2023 - Current
  • Maintained high standards of cleanliness throughout the establishment by regularly inspecting facilities and addressing maintenance issues promptly.
  • Resolved customer complaints efficiently while maintaining professionalism and preserving long-term guest relations.
  • Managed inventory control processes for reduced waste and optimized profit margins.
  • Established strong relationships with vendors for better pricing, timely deliveries, and improved product selection.
  • Improved employee morale through transparent communication practices, regular feedback sessions, and opportunities for professional growth within the company

Volunteer Translator

01.2020 - Current
  • Translated documents from Spanish to English.
  • Applied cultural understanding to discern specific meanings beyond literal written words.
  • Listened to recordings and translated confidential information.
  • Replicated flow, style, and overall meaning of original texts.
  • Provided translating services from schools to parents to insure proper instructions for Covid -19 protocols.

Brewmaster Assistant

Watauga Brewing Company
08.2020 - 03.2024
  • Supported marketing, customers service, and delivery processes with subject matter expertise.
  • Adhered to good manufacturing practices and standard operating procedures.
  • Washed production lines and storage containers to maintain clean and efficient work areas.
  • Took samples every to compare quality with specifications.
  • Completed frequent inspections to identify and resolve problems affecting performance.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Paid attention to detail while completing assignments.
  • Learned and adapted quickly to new technology and software applications.
  • Created and maintained successful business relationships to ensure quality service and profits for both parties.

Admissions Coordinator

Crown Cuts Academy School Of Barbering
12.2016 - 01.2019
  • Provided exceptional customer service during phone and email interactions with prospective students and their families, addressing concerns promptly and professionally.
  • Confirmed all insurance benefits met standards of admissions as dictated by policy.
  • Assisted in patient admission process based on federal and state laws.
  • Collaborated with admissions team to develop and implement strategies to improve admissions process.
  • Optimized communication strategies between departments involved in the admissions process, fostering collaboration and efficiency.
  • Managed admissions processes for incoming students, promptly collecting and processing necessary documents.
  • Maintained accurate records of applicant data, ensuring timely decision-making and reporting.
  • Performed document filing, bookkeeping, and faxing for busy student admissions office.

Education

High School Diploma -

Science Hill High School
Johnson City, TN
05.2015

Skills

  • Guest satisfaction
  • Scheduling Coordination
  • Inventory control and record keeping
  • Passion for customer satisfaction
  • Problem-Solving
  • Relationship Building
  • Supply Ordering and Management
  • Quality Control
  • Sales and Marketing
  • Fluent in Spanish
  • Fluent Bilingualism
  • Document Translation
  • Verbal and written communication
  • Cross-cultural communication

Brewing

From grain to glass and everything in between the science behind the art of creating and brewing delicious craft beer has taught me a lot about patience and doing everything with a passion!

Languages

Spanish
Native or Bilingual

Timeline

Bar and Restaurant Manager

Diablo Mexican Bar And Grill
10.2023 - Current

Brewmaster Assistant

Watauga Brewing Company
08.2020 - 03.2024

Volunteer Translator

01.2020 - Current

Admissions Coordinator

Crown Cuts Academy School Of Barbering
12.2016 - 01.2019

High School Diploma -

Science Hill High School

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Donald Soto