Donald Speight
Honolulu
Summary
Dynamic Retail Store Manager with a proven track record at Goodwill Hawaii, excelling in inventory management and team building. Successfully boosted sales through strategic marketing initiatives and enhanced customer relationships. Adept at training staff and resolving conflicts, fostering a collaborative environment that drives performance and customer satisfaction. Focused Store Manager versed in all aspects of running retail establishment, including opening and closing procedures, banking, merchandising and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents. Motivated Store Manager practiced in customer relations, sales and inventory control. Demonstrated skill at improving store operations, increasing top line sales and reducing costs. Successful at sales growth, customer growth, budgets and goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Retail Store Manager
Goodwill Hawaii
Honolulu
07.2023 - 08.2025
- Supervised daily store operations and ensured efficient workflow.
- Trained and mentored staff on customer service and sales techniques.
- Managed inventory levels and organized stockroom for optimal accessibility.
- Implemented visual merchandising standards to enhance product presentation.
- Facilitated staff meetings to communicate goals and store initiatives.
- Addressed customer inquiries and resolved issues promptly and effectively.
- Developed schedules to ensure adequate coverage during peak hours.
- Built and maintained strong working relationships with team members.
- Resolved customer complaints in a timely manner to maintain positive relationships with customers.
- Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
- Boosted company sales by developing and implementing strategic marketing approaches.
- Handled cash register transactions accurately while providing excellent customer service.
- Ensured all safety protocols were followed at all times by staff members.
- Organized merchandise displays according to seasonal promotions or special events.
Senior Kitchen Manager
OCC
Honolulu
04.2021 - 06.2023
- Supervised kitchen operations and ensured compliance with health regulations.
- Trained and mentored kitchen staff on food preparation techniques.
- Managed inventory and ordered supplies to maintain optimal stock levels.
- Developed and implemented new menu items based on seasonal ingredients.
- Coordinated with front-of-house staff to ensure smooth service flow.
- Maintained records of daily production activities including number of meals served and waste generated.
- Created systems for tracking orders, deliveries, invoices, and payments from suppliers.
- Monitored food costs, labor costs, and other expenses to maintain budget goals.
- Implemented cost-saving measures such as portion control techniques or menu modifications.
- Provided guidance and support to lower-level kitchen staff members during high-volume periods.
- Inspected equipment regularly to ensure proper operation at all times.
- Conducted regular inventory checks to monitor stock levels and order additional items when needed.
- Analyzed sales data to determine which menu items were most popular among customers.
- Resolved conflicts between team members in a timely manner while upholding company policies.
- Coordinated with vendors to negotiate pricing on products purchased by the restaurant.
Retail Store Manager
Marriot International
Minneapolis
01.2016 - 05.2021
- Supervised daily store operations and ensured efficient workflow.
- Trained and mentored staff on customer service and sales techniques.
- Managed inventory levels and organized stockroom for optimal accessibility.
- Built and maintained strong working relationships with team members.
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Resolved customer complaints in a timely manner to maintain positive relationships with customers.
- Coached and mentored employees by offering constructive feedback and taking interest in long-term career growth.
- Monitored store performance metrics, including sales, profitability and customer service ratings.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Prepared and submitted nightly bank deposits.
- Drafted detailed reports on store performance for upper management review.
Education
Associate of Applied Science - Business Administration And Management
Lake Superior College
Duluth, MN06-2009
Associate of Applied Science - Hotel, Motel, And Restaurant Management
The Restuarant School Of Philadelphia
Philadelphia, PA05-1996
Skills
- Inventory management
- Visual merchandising
- Sales forecasting
- Purchasing management
- Customer relationship management
- Team building
- Conflict resolution
- Employee training
- Strategic marketing
Certification
- Food Safety and Handeling (SAFESERVE)
Languages
Spanish
Elementary
Italian
Elementary
Accomplishments
- Manager of the Quarter ( Marriott International)
Affiliations
- Youth Outreach Programs
Timeline
Retail Store Manager
Goodwill Hawaii
07.2023 - 08.2025
Senior Kitchen Manager
OCC
04.2021 - 06.2023
Retail Store Manager
Marriot International
01.2016 - 05.2021
Associate of Applied Science - Business Administration And Management
Lake Superior College
Associate of Applied Science - Hotel, Motel, And Restaurant Management
The Restuarant School Of Philadelphia