Donald Spencer
Lake Ozark,MO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level 1st Assistant Golf Professional position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
22
22
years of professional experience
Work History
1st Assistant Golf Professional
Osage National Golf Club
03.2023 - Current
- Offered constructive feedback to clients to help reach goals.
- Developed relationships with clients to provide ongoing support and encouragement.
- Developed and delivered effective and engaging coaching sessions to improve performance.
- Facilitated group coaching sessions and provided individual coaching support.
1st Assistant Golf Professional
The Oaks At Margaritaville
03.2007 - 12.2022
- In Charge of Tournament Operations
- Developed relationships with clients to provide ongoing support and encouragement.
- In Charge of training all new staff employees
- Customer Service Supervisor
- Analyzed client feedback to adjust coaching sessions accordingly.
Lead Golf Attendant Outside Service Supervisor
Osage National Golf Club
03.2002 - 10.2006
- Kept golf course equipment stored properly and reported maintenance needs.
- Greeted golf course guests and shared information on course conditions, rules and gameplay.
- Checked driving range and grounds daily to identify and manage maintenance needs.
- Trained in different roles at golf course to help team deliver first-rate support to guests.
- Monitored first tee, tee off times and turn times to anticipate schedule problems.
- Partnered with golf shop, cart staff and ranger to maintain smooth golf games.
- Maintained golf cart fleet with regular upkeep to fluids and parts replacements.
- Observed guests for proper use of equipment and respectful behavior on property.
- Logged daily course activities and reported on golf injuries or other notable incidents.
- Built and established positive relationships with patrons, team members and supervisors.
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Delivered information and details of interest about facility to visitors.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
- Trained new recreation attendants on safety procedures and customer service tactics.
Education
No Degree - Economics, Psychology, Accounting, Math
Drury University
Springfield, MOHigh School Diploma -
Rolla Sr. High School
Rolla, MO05.2000
Skills
- Organizational Abilities
- Stress Management Techniques
- Emotional Intelligence
- Marketing and Promotion Tactics
- Tournament Operations Management
- Driving Range Supervision
- Private Lesson Instruction
- PGA Rules Familiarity
- Course Setup Procedures
- Analytical Thinking Abilities
- Golf Instruction Expertise
- Multitasking Capabilities
- Conflict Resolution Abilities
- Public Speaking Confidence
- Pace of Play Enforcement
- Problem Solving Aptitude
- Golf Etiquette Understanding
- Golf Cart Fleet Management
- Leadership Qualities
- Staff Training and Development
- Equipment Repair Knowledge
- Golf Course Maintenance
- Customer Service Excellence
- Junior Golf Coaching
- First Aid and CPR Certified
- Facilities Oversight
- Customer Service
- Conflict Management
- Coaching Experience
- Tournament Procedures
Timeline
1st Assistant Golf Professional
Osage National Golf Club
03.2023 - Current
1st Assistant Golf Professional
The Oaks At Margaritaville
03.2007 - 12.2022
Lead Golf Attendant Outside Service Supervisor
Osage National Golf Club
03.2002 - 10.2006
No Degree - Economics, Psychology, Accounting, Math
Drury University
High School Diploma -
Rolla Sr. High School