Summary
Overview
Work History
Education
Skills
Websites
Certification
Personal Information
Timeline
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Donald Steinbrenner

Rockaway,NJ

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Stay Home Parent

03.2010 - Current
  • Proactively pursued further education and certifications; balanced personal development with family commitments; returning to the workforce with renewed vigor and broader insight.

Team Lead

IBM Global Services
06.2007 - 03.2010
  • Delivered Tier I, II and III desktop support for 700+ employees; provided on-site backup support; managed daily workflow of 7 technical professionals; took ownership of customer and team-related issues.

Systems Support Representative/Building Lead

IBM Global Services
04.2004 - 06.2007
  • Supervised daily workflow of 5 technical professionals; provided at-the-desk and remote support; installed and configured hardware components; maintained network printers.

Service Support Representative

IBM Global Services
01.2001 - 04.2004
  • Configured and supported user equipment; setup of Exchange and Outlook; LAN connectivity troubleshooting; coordinated hardware trouble tickets.

Education

High School Diploma -

Bergen County Vocational Technical High School
NJ
06.

Skills

  • Windows 95 - 11
  • Windows NT Workstation/Server
  • Windows Server 2000 - 2008
  • MAC OS-X – Monterey
  • Apple iOS
  • Red Hat Linux
  • Ubuntu Linux
  • LAN cabling installation and termination
  • Technical Support
  • Customer Service
  • System Support
  • Troubleshooting
  • System Configuration
  • Hardware Installation
  • Network Administration
  • Team Supervision
  • Leadership
  • Problem Solving
  • Problem-Solving
  • Teamwork and Collaboration
  • Friendly, Positive Attitude

Certification

  • Google IT Support Professional Certification
  • MD-100 Windows Clients Certification Course
  • CompTIA A+ Certification
  • Berkeley College, Microsoft Network Engineer Program MCSE

Personal Information

  • Total Experience: 12 years of systems support at a top-tier technology company.
  • Title: Desktop Support Technician

Timeline

Stay Home Parent

03.2010 - Current

Team Lead

IBM Global Services
06.2007 - 03.2010

Systems Support Representative/Building Lead

IBM Global Services
04.2004 - 06.2007

Service Support Representative

IBM Global Services
01.2001 - 04.2004

High School Diploma -

Bergen County Vocational Technical High School

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Donald Steinbrenner