DJ Steva
North Liberty
Summary
Performance-driven Vice President with 8 years of experience aligning systems with business requirements, policies and regulatory requirements. Passionate about applying excellent organization and communication skills to manage and lead teams. Results-oriented individual well-versed in interfacing and consulting on business processes to drive results based on sound overall business judgment.
Accomplished Credit Union executive with progressive industry background and decisive leadership style. Offers strategic planning abilities, background in change management and forward-thinking mindset. Ready for challenges and focused on meeting future demands.
Overview
28
28
years of professional experience
Work History
Vice President of Loan Operations
Vibrant Credit Union
02.2022 - Current
- Enhanced company profitability by implementing strategic business plans and optimizing operational procedures and processes.
- Championed talent development programs, promoting employee engagement and retention while enhancing overall workforce capabilities.
- Delivered strong financial performance despite challenging economic conditions by executing prudent risk management strategies throughout all aspects of business operations.
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Developed and implemented new strategies and policies to establish long-term business objectives and provide strong and sustainable organizational leadership.
- Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and member satisfaction.
- Spearheaded organizational restructuring initiatives, streamlining operations and reducing overhead costs.
Mortgage Servicing Manager
Vibrant Credit Union
09.2021 - 02.2022
- Managed and motivated employees to be productive and engaged in work.
- Streamlined workflows by identifying breakdowns in existing systems and proactively addressing these challenges through appropriate solutions implementation.
- Implemented new processes and procedures to put organization in compliance with FNMA servicing guidelines to mitigate losses and manage serviced portfolio.
- Documented processes and procedures in department manuals to ensure organizational efficiency with employee change and turn over.
Asset Recovery Manager
Vibrant Credit Union
09.2020 - 09.2021
- Maximized asset recovery by implementing strategic recovery plans and negotiating settlements.
- Improved operational efficiency with comprehensive analysis of delinquent accounts and risk assessments.
- Increased revenue, managing the timely sale of recovered assets through auctions and private transactions.
- Reduced losses to the organization by proactively identifying high-risk accounts and developing customized recovery strategies.
- Achieved higher success rates in recovering assets by leveraging advanced skip-tracing methods and tools.
- Advised senior management on effective strategies for reducing account delinquencies while preserving customer relationships.
- Supervised staff of collectors, monitoring phone calls and letters.
- Contacted customers to discuss late payments and options for remitting amounts due.
- Documented interactions in computer database and updated information.
Foreclosure and Asset Specialist
Vibrant Credit Union
09.2018 - 09.2020
- Developed customized reports for senior leadership, providing crucial insights into portfolio performance and trends.
- Maintained extensive knowledge of industry CFPB regulations, ensuring full compliance in all asset management activities.
- Negotiated delinquent accounts with members to develop repayment plans and suitable outcomes regarding outstanding debts.
- Monitored payment plans and arrangements to ensure compliance with organizational collections policy.
- Utilized skip-tracing techniques to locate members with difficult contact points of contact.
- Recommended accounts for legal action when necessary and maintained direct collaboration with legal team to ensure best outcomes for the credit union.
- Managed and developed COVID skip a pay process to assist members with loan payment management during nationwide shut down.
Foreclosure and Collections Officer
GreenState Credit Union
03.2016 - 09.2018
- Improved member payment success by negotiating and establishing feasible repayment plans.
- Reduced company losses by identifying and addressing problematic mortgage accounts in a timely manner.
- Maintained strong customer relationships through respectful communication and effective problem-solving techniques.
- Managed a portfolio of delinquent accounts, effectively prioritizing high-risk cases to minimize potential losses.
- Coordinated with legal counsel when necessary to escalate appropriate cases for further action or resolution outside of standard collections efforts.
- Achieved performance goals on consistent basis.
- Left GreenState Credit Union with no pending active Foreclosures due to outstanding collection efforts and process.
Police Officer
Iowa City Police Department
08.1995 - 05.2015
- Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
- Maintained accurate case records and documentation, ensuring proper evidence handling and information sharing among relevant parties.
- Trained new officers on department policies and procedures, fostering a professional work environment focused on public service.
- Developed strong rapport with local businesses owners to address concerns about crime or vandalism affecting their establishments.
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
- Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
- Investigated and reported crimes, accidents, offenses, and damage to property.
- Conducted preliminary investigations at scenes of major crimes.
- Recorded facts to prepare reports documenting incidents and activities.
Education
No Degree - Liberal Arts And General Studies
University of Iowa
Iowa City, IASkills
- Metrics Tracking
- Customer Service
- Operations Management
- Process Improvement
- Staff Development
- Complex Problem-Solving
- Coaching and Mentoring
- Critical Thinking
- Staff Training
- Performance Monitoring
- Decision-Making
Additional Information
System Experience:
Fiserv DNA Core
Jack Henry Symitar Core
Temenos Collections Platform
Fannie Mae Servicing Portal
MerdianLink
Mortgagebot
Microsoft 356 applications
Timeline
Vice President of Loan Operations
Vibrant Credit Union
02.2022 - Current
Mortgage Servicing Manager
Vibrant Credit Union
09.2021 - 02.2022
Asset Recovery Manager
Vibrant Credit Union
09.2020 - 09.2021
Foreclosure and Asset Specialist
Vibrant Credit Union
09.2018 - 09.2020
Foreclosure and Collections Officer
GreenState Credit Union
03.2016 - 09.2018
Police Officer
Iowa City Police Department
08.1995 - 05.2015
No Degree - Liberal Arts And General Studies
University of Iowa
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