Donald Terrell III
Amherst, ,NY
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Talented professional with great skills in relationship building, communication, and mechanical maintenance. Accomplishes performance targets consistently and maintains clean, professional vehicle. Physically fit for challenging work.
Overview
7
7
years of professional experience
Work History
Delivery/Installation Technician
Sheridan Surgical Inc.
Amherst , NY
06.2023 - Current
- Dispatched to various sites to perform maintenance on failed equipment.
- Inspected existing systems to ensure compliance with safety regulations and customer requirements.
- Maintained clean tools, test equipment and work motor vehicles.
- Performed troubleshooting of hardware, software, and network systems.
- Routinely inspected equipment for preventive and emergency maintenance needs.
- Provided key information to customers, educating on equipment, products, and services.
- Performed job tasks while complying with company's safety procedures and guidelines.
- Stayed up-to-date on changing local roads and construction areas that may affect routes.
- Loaded and unloaded vehicles at distribution center and delivery address.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
- Managed accurate recordkeeping by distributing invoices, collecting payments and updating logs.
- Ensured accurate completion of all paperwork associated with deliveries.
Package Handler
United Parcel Service, UPS
Buffalo, New York
09.2022 - 05.2023
- Maintained a clean work environment by removing debris from the loading dock area.
- Scanned and sorted packages according to destinations and service type using handheld scanner.
- Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.
- Ensured compliance with postal regulations regarding hazardous materials handling.
- Directed items according to established routing schemes using computer-controlled keyboards and scanning equipment to assist mail-sorting processes.
- Followed company policies and procedures for secure package handling.
- Adapted to various environmental conditions in warehouse and outdoor settings.
- Organized packages according to type, size, destination, and other specifications.
- Scanned and sorted incoming packages by destination and priority, maintaining accuracy.
- Examined and inspected containers, materials, and products to meet packing specifications.
Train Conductor
Norfolk Southern
Cheektowaga, New York
12.2021 - 04.2022
- Operated switches and signals in accordance with established procedures.
- Conducted periodic equipment inspections during trips to ensure compliance with safety regulations.
- Monitored track conditions for obstructions or signal problems along the route.
- Communicated with other personnel via radio or telephone while on duty.
- Communicated with dispatchers regarding trains' routes, timetables and cargoes.
- Managed railcar loading, unloading and switching.
- Inspected switches on daily basis.
- Used hand signals to alert engineers of emergencies, stops or starts, train movement and general directions.
- Coupled air brakes and electrical connections between trains.
Pharmacy Support Associate
Mckesson Corporation
Cheektowaga, New York
10.2018 - 12.2021
- Trained new employees on the use of internal software applications.
- Prepared prescription transfers to other pharmacies.
- Ordered, labeled and counted stock of medications and entered inventory data into computer.
- Managed filing of prescriptions, both electronically and manually.
- Prepacked bulk medicines, filled bottles with prescribed medications and typed and affixed labels.
- Monitored supply inventory and promptly submitted replenishment orders to prevent shortages.
Education
High School Diploma -
Frederick Law Olmsted High school
Buffalo, NY, US2014
Associate of Science -
Erie Community College
Buffalo, NY, USSkills
- Quick learner
- Excel in hands on work
- Entry level machine operator
- Equipment maintenance
- Customer service
- Inventory management
- Problem solving
- Time management
- Attention to detail
- Effective communication
- Team collaboration
- Physical stamina
- Excellent communication
Timeline
Delivery/Installation Technician
Sheridan Surgical Inc.
06.2023 - Current
Package Handler
United Parcel Service, UPS
09.2022 - 05.2023
Train Conductor
Norfolk Southern
12.2021 - 04.2022
Pharmacy Support Associate
Mckesson Corporation
10.2018 - 12.2021
High School Diploma -
Frederick Law Olmsted High school
Associate of Science -
Erie Community College