Donald Tunnard
Peekskill,NY
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management and vendor negotiations. Recognized for exemplary customer service and team collaboration. Experienced business leader with demonstrated strategic planning, problem-solving and team-building abilities. Successful at bringing in and training staff to handle customer and business needs. Motivational, diplomatic and respectful of people from different backgrounds.
Overview
36
36
years of professional experience
Work History
Owner/Property Manager
Greenwood Properties, LLC
Ridgefield , CT
08.2019 - Current
- Developed policies and procedures for the organization.
- Ensured compliance with local, state, and federal regulations.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Created marketing campaigns to attract new tenants.
- Set rent pricing structures according to market analytics and emerging trends.
- Renovated units by hand with co-owner
- Collect monthly rents
Administrative Asisstant to Executive Director
Plaza Jewish Community Chapel
New York, NY
09.2004 - 07.2016
- Implemented procedures to create competitive advantage in market.
- Handled confidential documents in an organized fashion according to established protocol.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Coordinated appointments, meetings and conferences.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Conducted research online using search engines such as Google or Yahoo!
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Inventoried and ordered supplies for office.
- Managed database systems containing customer contact information.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Responded effectively to sensitive inquiries or complaints.
Manager of Research Sales
Intergen Company
Purchase , NY
01.1988 - 04.2002
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Created training modules and documentation to train staff.
- Organized special events such as conferences or training sessions for employees.
- Recruited and trained new employees to meet job requirements.
- Assigned work and monitored performance of project personnel.
- Monitored staff performance and addressed issues.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Created and managed budgets for travel, training and teambuilding activities.
- Delegated work to staff, setting priorities and goals.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Set individual sales objectives for each team member and sales territory
Customer Service Manager
Intergen Company
Purchase, NY
01.1988 - 04.2002
- Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
- Created reports on customer feedback, complaints, and suggestions for management review.
- Processed documentation and troubleshot discrepancies to build client rapport.
- Recruited and trained new employees to meet job requirements.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Assigned work and monitored performance of project personnel.
- Evaluated employee job performance and motivated staff to improve productivity.
- Developed and implemented strategies for providing excellent customer service experience.
- Evaluated and authenticated returns, exchanges and voids.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored phone calls to provide feedback and coaching.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Delegated work to staff, setting priorities and goals.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Audited customer account information to identify issues and develop solutions.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Organized client contracts, records and reports to strengthen traceability.
- Liaised with other departments such as marketing, sales, IT to ensure smooth functioning of all activities related to customer service operations.
- Developed policies and procedures related to customer service operations.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided exceptional customer service to ensure customer satisfaction.
Education
Master of Science - Education of Individuals in Elementary Special Education Programs
Long Island University Graduate Center
Purchase, NY05-2011
Bachelor of Arts - English/Continuing Education
Purchase College
Purchase, NY05-2004
Skills
- Marketing Tactics
- Customer Relations
- Client Service
- Marketing
- Staff Management
- Staff Hiring
- Sales Leadership
Affiliations
- Boating
- Golf
- Reading
- Swimming
- Walking
- Art
- Music
- Movies
- Theater
Community Involvement
- Volunteer Tutor
- Volunteer Medical Rides
- Volunteer Food Pantry
References
References available upon request.
Timeline
Owner/Property Manager
Greenwood Properties, LLC
08.2019 - Current
Administrative Asisstant to Executive Director
Plaza Jewish Community Chapel
09.2004 - 07.2016
Manager of Research Sales
Intergen Company
01.1988 - 04.2002
Customer Service Manager
Intergen Company
01.1988 - 04.2002
Master of Science - Education of Individuals in Elementary Special Education Programs
Long Island University Graduate Center
Bachelor of Arts - English/Continuing Education
Purchase College