Microsoft 365 office suite
Donald Voss
Sales Professional
Cincinnati,Ohio
Summary
- Results Driven Leader
- Product Expert
- Consultative/Solution Selling
- Dynamic sales leader with over 20 years of experience driving record-breaking revenue growth in the construction, financial and banking industry. Consistently achieved top-ranked performance by leveraging expertise in consultative selling, team leadership, and strategic planning. Proven ability to build strong client relationships, motivate high-performing teams, and adapt to evolving market conditions. Dedicated to maintaining a reputation built on quality, service, and uncompromising ethics.
Overview
26
26
years of professional experience
3
3
Certifications
Work History
Sales and Project Manager
CHC, Inc.
4 2019 - Current
- Increased gross sales by 20% in 2023 and 15% in 2022 through effective client relationship management and upselling strategies
- Developed and maintained relationships with key accounts, including Messer Construction, Turner Construction, and UC Health
- Led diverse teams of contractors and staff, ensuring high-quality project delivery and customer satisfaction
- Utilized consultative selling approach to secure new contracts and expand existing client engagements.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
President, Owner
Superior Professional Services LLC
03.2011 - 03.2019
- Built and grew a successful small business, securing exclusive contracts with major banks such as Chase, Bank of America, and US Bank
- Implemented effective sales strategies, consistently acquiring new clients and fostering long-term relationships
- Developed and executed targeted marketing campaigns to generate leads and increase market share
- Managed all aspects of business operations, including sales, finance, and team leadership.
- Drove revenue growth by expanding product offerings and identifying new market opportunities.
- Enhanced company performance by implementing strategic plans and overseeing daily operations.
- Managed financial, operational and human resources to optimize business performance.
Mortgage Sales Manager
Union Savings Bank
01.2009 - 03.2011
- Consistently exceeded sales targets, averaging $15 million in residential mortgages per month
- Recruited, trained, and led a team of loan officers, developing two new hires to achieve over $3 million in loan volume within 3 months
- Analyzed regional market data to identify growth opportunities within the territory assigned to the sales team.
- Maintained up-to-date knowledge of industry trends, competitor offerings, and government regulations impacting the mortgage sector.
- Developed and maintained a robust referral network, including realtors, financial planners, and attorneys
- Assisted Vice-President of Lending with bank management and training duties.
- Streamlined processes in underwriting, processing, and closing departments to reduce turnaround time for loans.
- Managed the pipeline of mortgage applications, ensuring timely processing and closing to meet customer expectations and deadlines.
Wholesale Account Executive
Union Savings Bank
01.2009 - 03.2011
- Established and grew third-party originations from mortgage brokers, banks, and credit unions
- Developed a select client base for originating bank portfolio loans, contributing to loan servicing portfolio growth.
- Conducted cold calls to generate new accounts by selling benefits of products and services.
- Managed sales pipeline and closing ratio to keep leads current and on track.
Account Executive
Allied Capital Mortgage Wholesale
02.2008 - 11.2008
- Developed a source of business from Mortgage Brokers, Credit Unions, and Banks for this Start-up Wholesale FHA and Conventional Mortgage Lender
- Provided a consultative and value-added approach to develop business relationships
- Started a Telesales segment for out-of-state third party originators.
Area Sales Manager / Account Executive
Accredited Home Lenders, Inc.
08.2001 - 11.2007
- Maximized opportunities in assigned marketplaces and built strong relationships with mortgage brokers, credit unions, and banks by building strong rapport and providing outstanding customer service
- Prospected for new clients continually
- Known as a product expert in the mortgage industry by continual training and study
- Managed every aspect of the sales cycle and was involved in analyzing, underwriting, and pricing residential loans
- Supported client growth by educating them on product, price, and service
- Trained new Account Executives in my region
- Closed over 300 units, $40 million in sales, and generated over $1 million in revenue annually for 5 consecutive years at Accredited Home Lenders
- Top 15% sales volume nationally for Accredited Home Lenders 2002-2007
- Top 5 nationally in sales monthly out of almost 500 Account Executives 8 times
- Selected as one of 5 employees in Midwest Division of Accredited Home Lenders to be special adviser to company President/CEO
- President's Club (top 10% sales) Award 2004
- First Account Executive to reach $6 million sales volume in Ohio market in a month.
- Expanded market share through effective prospecting, lead generation, and negotiation skills.
- Managed a successful sales team, consistently achieving and exceeding monthly sales targets.
Branch Manager
Fairfield Mortgage Company
08.2000 - 08.2001
- Managed Sales Staff and oversaw operations
- Trained all new loan officers
- Was the key person in implementing a training program for new employees company-wide
- Increased operations efficiency and sales volume by 20%.
Sales Manager
Infinity Mortgage Services, Inc.
11.1998 - 08.2000
- Supervised and trained entire sales staff
- Led team to produce the largest sales month in company history within 3 months
- Managed employees of up to 25 mortgage loan officers and 6 operations staff.
Education
Bachelor of Science - Business Administration
Ohio State University
Columbus, OH 05.2001 -
Skills
Strategic Sales Planning
Team Leadership & Motivation
Industry & Product Expert
Market Analysis & Forecasting
Business Development
Operations Management
Client Relationship Management
Financial Product Knowledge
Sales Training & Coaching
Consultative/Solution Selling
Contract Negotiation
Certification
Notary Public Commission, Ohio
Software
Microsoft Excel
Salesforce CRM
Timeline
President, Owner
Superior Professional Services LLC
03.2011 - 03.2019
Wholesale Account Executive
Union Savings Bank
01.2009 - 03.2011
Mortgage Sales Manager
Union Savings Bank
01.2009 - 03.2011
Account Executive
Allied Capital Mortgage Wholesale
02.2008 - 11.2008
Area Sales Manager / Account Executive
Accredited Home Lenders, Inc.
08.2001 - 11.2007
Bachelor of Science - Business Administration
Ohio State University
05.2001 -
Branch Manager
Fairfield Mortgage Company
08.2000 - 08.2001
Sales Manager
Infinity Mortgage Services, Inc.
11.1998 - 08.2000
Sales and Project Manager
CHC, Inc.
4 2019 - Current