Donald Waller
Terlton,OK
Summary
Compassionate Case Manager experienced in managing high caseloads while ensuring quality of care. Achieved significant improvements in client well-being through personalized care plans and effective resource allocation. Focused on delivering optimal patient outcomes and fostering trust within diverse populations.
Overview
27
27
years of post-secondary education
39
39
years of professional experience
Work History
Case Manger III
Department of Corrections
Hominy, Oklahoma
03.2021 - Current
- As Sr. Telecom technician Team Lead. I supervised the department of 23 people.
- Perform yearly reviews of Junior Technicians.
- Evaluated junior technicians each day to track performance.
- Trained new technician in the department.
- Troubleshooting the hard complexity communications.
- Google and created the Standard Operating Procedures for hand off on communications.
- Managed case files for individuals in correctional settings, ensuring compliance with legal and procedural standards.
- Developed individualized treatment plans addressing specific needs and risks.
- Coordinated with community resources to improve client access to services, enhancing overall support and rehabilitation efforts.
- Provided crisis intervention support during emergencies or critical incidents.
- Maintained detailed documentation of case activities and client interactions, supporting effective case management and follow-up.
- Facilitated group sessions focusing on rehabilitation and life skills development.
- Conducted regular assessments to monitor progress and compliance with conditions.
- Performed Security for Unit as officer.
- Worked as Unit Manager maintaining employees when primary Unit Manager not at facility.
- Performed cell inspections and cell searches daily.
- Installed and maintained telecommunications equipment for optimal performance.
- Diagnosed technical issues using specialized testing tools and equipment.
- Collaborated with team members to troubleshoot network connectivity problems.
- Provided technical support to clients regarding service issues and inquiries.
- Conducted routine inspections to ensure system reliability and compliance.
- Trained junior technicians on safety procedures and equipment handling.
- Assisted in the implementation of new technologies to improve service delivery.
- Installed and maintained telecommunications systems, including routers, switches, and related hardware.
- Installed, set up, and repaired devices and system components.
- Installed network interface devices and rearranged inside wiring.
- Troubleshot network issues to identify root causes of problems.
- Resolved customer complaints regarding telephone service or technical issues.
- Read and interpreted technical drawings, maps and blueprints prior to starting tasks.
- Responded quickly to emergency situations involving telecommunications systems malfunctions or outages.
- Provided installation, service and maintenance for broadband internet and digital telephone service.
- Collaborated closely with other IT personnel on projects related to telecom infrastructure upgrades.
- Disassembled equipment, inspecting and tested wiring to locate and repair problems.
- Assisted with training users in the use of various telecommunication devices and applications.
- Ensured compliance with industry regulations regarding installation and maintenance of telecom equipment.
- Handled multiple simultaneous deployment projects against strict deadlines.
- Established and modified networks and computers at businesses, schools, government buildings, medical facilities, and homes.
- Created detailed documentation of all installed and configured telecommunications systems.
- Implemented changes based on feedback from customers about telecom services or products.
- Monitored system performance and made adjustments to optimize operations.
- Configured and supported mobile communications and data transmission systems.
- Performed routine system tests and analyzed results to ensure optimal network performance.
- Assisted in the development and implementation of disaster recovery plans for telecommunications infrastructure.
- Installed, maintained, and repaired telecommunications systems, including VOIP, analog, and digital phone systems.
- Troubleshot complex network issues, resolving problems to minimize downtime.
- Evaluated new telecommunications technology and made recommendations for system improvements.
- Documented all installation and repair work, maintaining accurate records for future reference.
- Coordinated with vendors and service providers to ensure equipment was up to date and functioning properly.
- Upgraded telecommunications equipment and software to improve system capabilities and performance.
- Tested circuits and components of malfunctioning telecommunications equipment to isolate sources of malfunctions.
- Tested repaired, newly installed or updated equipment to drive proper function and conformance to specifications.
- Installed and configured telecommunications equipment and systems for diverse clients.
- Conducted routine maintenance and troubleshooting on network infrastructure components.
- Collaborated with team members to ensure timely project completion and service delivery.
- Provided technical support to customers via phone, email, and in-person interactions.
- Educated junior technicians on effective installation and troubleshooting techniques. in installation and troubleshooting techniques.
- Ensured compliance with safety standards during all installation and repair activities.
SR Telecommunications Technician
Verizon
Tulsa, Oklahoma
09.1995 - 02.2021
Telecommunications Specialist
US Army
Fort Bragg, North Carolina
08.1987 - 08.1995
- Trainer for the communities facility for junior non commissioned officers new to facility.
- Publications NCO for facility.
- Managed communication systems for secure data transmission and network connectivity.
- Coordinated installation and maintenance of telecommunication equipment and systems.
- Provided technical support for voice, data, and video communication services.
- Collaborated with teams to troubleshoot and resolve telecommunication issues efficiently.
- Developed documentation for procedures and standards related to telecommunications operations.
- Trained personnel on telecommunication systems and operational protocols effectively.
- Evaluated new technologies to enhance telecommunications capabilities within the unit.
- Ensured compliance with military regulations regarding telecommunications security measures.
- Modified existing software to meet specified needs and reduce costs.
- Coordinated with vendors for ordering necessary parts or services required for maintaining or upgrading the telecommunications system.
- Collaborated with team members in the design, installation, testing and troubleshooting of complex telecommunications systems projects.
- Investigated customer complaints related to service interruptions or other technical issues.
- Trained users on how to use features available within the telecommunications system effectively.
- Conducted periodic maintenance checks on all telecom systems components to ensure optimal performance.
- Developed test plans and conducted tests to ensure proper functioning of telecom systems components.
- Implemented new technologies designed to improve the efficiency of the telecom system operations.
- Ensured that all changes made to the telecommunications system were documented properly according to company standards.
- Created detailed diagrams showing how different components within the telecommunications system are connected together.
- Tested circuits of malfunctioning telecommunication equipment to isolate malfunction sources.
- Identified areas for improvement in existing telecom network infrastructure.
- Configured automated network services to maximize reliability.
- Provided technical support to customers regarding their telecom products and services.
- Resolved customer inquiries by providing answers in accordance with company policies and procedures.
- Updated knowledge base documents regularly with accurate information about various telecom system components.
- Assisted in developing strategies for improving overall reliability of telecommunications networks.
- Furnished advanced technical assistance to system users, troubleshooting telecommunications and related network system hardware, software and peripherals.
- Maintained records of network configurations and inventory levels of all telecom equipment.
- Monitored system performance to identify potential problems in a timely manner.
- Installed network interface devices and rearranged inside wiring.
- Read and interpreted technical drawings, maps and blueprints prior to starting tasks.
- Disassembled equipment, inspecting and tested wiring to locate and repair problems.
- Established and modified networks and computers at businesses, schools, government buildings, medical facilities, and homes.
- Designed wiring plans for new buildings and built renovations for data and voice communications.
- Analyzed technical manuals and diagrams to determine proper connections for data communication lines.
- Ensured compliance with federal, state, and local regulations regarding telecommunications systems.
- Upgraded telecommunications equipment and software to improve system capabilities and performance.
- Implemented network security measures to protect data and communications.
- Designed and implemented structured cabling systems for voice and data networks.
- Installed, maintained, and repaired telecommunications systems, including VOIP, analog, and digital phone systems.
- Provided on-call support for critical issues, ensuring high availability of telecommunications services.
- Programmed and maintained PBX systems for efficient call routing and handling.
- Worked overtime to respond to emergencies and fix unsafe conditions.
- Developed telecommunications disaster recovery plans to mitigate downtime.
Education
Bachelor of Science - Business Administration And Management
Kaplan College
Renton, WA 04.2002 - 09.2026
Bachelor of Science - Computer Programming
AIU Online
Chicago, IL 09.1996 - 11.1998
Alief Hastings High School
Alief, TxSkills
- Project management
- Technical support
- Telecommunications installation
- Network troubleshooting
- Team leadership
- Individualized planning
- Documentation skills
- Crisis management
- Utilization review
- Program development
- Problem-solving
- Stress management
- Goal setting
- Utilization management
- Critical thinking
- Staff management
Affiliations
- Department of Corrections Honor Guard Team Lead
Timeline
Case Manger III
Department of Corrections
03.2021 - Current
Bachelor of Science - Business Administration And Management
Kaplan College
04.2002 - 09.2026
Bachelor of Science - Computer Programming
AIU Online
09.1996 - 11.1998
SR Telecommunications Technician
Verizon
09.1995 - 02.2021
Telecommunications Specialist
US Army
08.1987 - 08.1995
Alief Hastings High School