Open To Work
Donald Warren
Exeter,CA
Summary
Dynamic Service Technician with extensive experience at KDC Construction, excelling in installation and repair of HVAC systems. Recognized for exceptional customer service and attention to detail, consistently achieving project deadlines while enhancing operational efficiency. Proficient in diagnostic testing and committed to upholding safety standards, ensuring optimal equipment performance and client satisfaction.
Overview
4
4
years of professional experience
Work History
Service Technician
KDC Construction
Hayward, CA
07.2022 - 01.2026
- Executed routine maintenance checks to optimize equipment efficiency and uphold safety compliance.
- Facilitated collaboration among team members to enhance service delivery processes.
- Guided new technicians in mastering installation methods and adhering to safety protocols.
- Executed installation and repair of heating, ventilation, and air conditioning systems for residential projects.
- Oversaw inventory management of tools and materials to guarantee availability for ongoing projects.
- Delivered exceptional customer service by promptly addressing client inquiries and concerns.
- Established and enforced best practices for equipment handling to elevate worksite safety standards.
- Articulated diagnostic findings to customers and detailed repair or service options.
- Implemented installation of new equipment and provided comprehensive training on operation and routine maintenance protocols.
- Evaluated equipment performance to identify and resolve operational issues.
- Ensured compliance with safety protocols and policies to mitigate workplace hazards.
- Diagnosed and troubleshot mechanical issues to restore machines to optimal performance.
- Facilitated clear communication of technical information to non-technical clients, ensuring comprehensive understanding and effective utilization of equipment features.
- Addressed customer inquiries promptly and professionally, enhancing overall satisfaction.
- Enhanced customer satisfaction by delivering prompt and effective solutions for diverse technical issues.
- Achieved project deadlines consistently while upholding high-quality workmanship standards under pressure.
- Mentored junior technicians in proper techniques and safety protocols to enhance operational efficiency.
- Oversaw meticulous documentation of service calls to enhance tracking of recurring issues.
- Facilitated collaboration among team members to execute complex installations and ensure seamless integration of new systems.
- Delivered on-call support outside of normal business hours to ensure uninterrupted service for clients during emergencies and critical failures.
- Earned consistent positive feedback from customers, demonstrating commitment to exceptional service quality.
- Assessed systems against established checklist and documented identified issues.
- Assisted in operating hand-held tools and equipment. Supported repairs and replacements of drywall, plumbing, electrical systems, tile, concrete, water heaters, and painting tasks.
Education
No Degree - EMT/Firefighting
College of The Sequoias
Visalia, CAHigh School Diploma - Gen Ed.
Exeter Union High School
Exeter, CA06-2003
Skills
Installation and repair
Attention to detail
Preventive Maintenance
Customer service
Work with minimal supervision
Valid Driver's license
Flexible and adaptable
Punctual and reliable
Power tool proficiency
Documentation and reporting
Repair techniques
OSHA requirements
Diagnostic testing
Professional and courteous
Heavy lifting
Service reports
Hand tool expertise
System installation
Equipment inspection
Analytical thinking
Time tracking
Customer relationship management
Inventory management
Operating test equipment
Electrical systems
Safety procedures adherence
Document management
Testing and evaluation
Technical support
Work documentation
Commercial construction experience
Plumbing
Drywalling
Mechanical tools
Verbal and written communication
Hand tools
System upgrades
Incident reporting
Quality control
Compliance documentation
Inventory control
Equipment maintenance
Emergency response
Client education
Hand tools proficiency
Maintenance and repair
Complex repair planning
Service call response
Timeline
Service Technician
KDC Construction
07.2022 - 01.2026
No Degree - EMT/Firefighting
College of The Sequoias
High School Diploma - Gen Ed.
Exeter Union High School