Donald Watkins

• Enhanced audit accuracy by conducting thorough premium audits and analyzing financial records.
• Developed comprehensive training materials for new hires, increasing efficiency and reducing onboarding time.
• Conducted risk assessments to identify potential areas of concern for clients, resulting in proactive measures being taken to minimize loss exposure.
• Provided exceptional customer service by maintaining open communication lines with clients throughout the entire auditing process.

Supervised four premium auditors

• Trained and mentored department staff on policies and procedures to establish strong foundation for client development and service activities.
• Developed high-level knowledge of client business goals, policies and procedures to establish foundation for targeted problem solutions.

Audited and managed large line accounts such as PepsiCo. AmeriGas Corp, Penske.
Effectively managed a five-state radius
Consistently maintained production and time service goals