Donald Watts
Baytown,TX
Summary
Quality focused Store Manager with over 30 years of experience skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.
Overview
35
35
years of professional experience
Work History
Store Manager
Tractor Supply
Baytown , TX
10.2022 - Current
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Prepared staff work schedules and assigned team members to specific duties.
- Monitored progress by establishing plans, budgets and measuring results.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Responsible for Merchandising, Logistics, Customer and Associate Engagement
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Developed strategies to maximize sales and profitability.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Surpassed business objectives and performances by leading dual-purposed teams to success in areas of customer service, retail merchandising, policy compliance, safety, and security
- Enhanced Customer and Staff satisfaction by building and maintaining key relationships with store and regional staff, customers, vendors, and members of the community
- Adaptive leadership building style based on the needs of individuals or groups to help them achieve the best outcome.
Store Manager
Academy Sport and Outdoors-Tx
07.2018 - 10.2022
- Responsible for Merchandising, Logistics, Customer and Associate Engagement
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Developed strategies to maximize sales and profitability.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Surpassed business objectives and performances by leading dual-purposed teams to success in areas of customer service, retail merchandising, policy compliance, safety, and security
- Enhanced Customer and Staff satisfaction by building and maintaining key relationships with store and regional staff, customers, vendors, and members of the community
- Adaptive leadership building style based on the needs of individuals or groups to help them achieve the best outcome.
Store Manager
Lowe's Home Improvement – TX
06.2007 - 11.2017
- Drove overall store operations, sales and management of Lowe's personnel by executing the business strategy and plans of the company
- Surpassed business objectives and performances by leading dual-purposed teams to success in areas of customer service, retail merchandising, policy compliance, safety, and security
- Operation of multiple locations across the Houston Area Administered annual financial plans by managing inventories, daily store sales, payroll, etc
- Built and maintained key relationships with store and regional staff, customers, vendors, and members of the community
- Adaptive leadership building style based on the needs of individuals or groups to help them achieve the best outcome
- Evaluated the performance of staff and assistant managers while offering opportunities to allow for both personal and professional growth through leading and coaching
- Championed success of management processes by effectively working through others, setting expectations, training, and follow up
- Ensure corporate operational standards were being maintained by directing company rollouts, inventory, sales programs, and compliance.
SMTP, Operations Manager
Lowe's Home Improvement – TX
01.2007 - 06.2007
- Trained to understand the operational role of a Store Manager with Lowe's Home Improvement Enhanced trainings with 6 other trainees by working of projects that were assigned by the home office to build the depth of knowledge needed to achieve success as a manager
- Executed performance and operational audits for store operational soundness
- Conducted pre-inventory readiness reviews for compliance and operational goals Personally worked alongside the Market Director to enhance knowledge of company policies and operations by visiting multiple locations within the market.
Sales Manager, Assistant Store Manager
Lowe's Home Improvement – TX
08.2005 - 06.2007
- Drove sales in specialty areas, install sales, pro services, credit and extended protection plans
- Developed and trained teams to work together to achieve and grow company sales plans and goals
- Captained market sales managers to teach, train, and develop their teams into a strong selling force.
Store Manager
Walmart
08.1989 - 07.2005
- Operation of Multiple Locations in Texas and out of state in Nevada
- Developed key relationships with staff and assistants to work cohesively coming up with ideas to improve the overall operation of day-to-day business
- Administered financial management by ensuring that proper organization and controls where in place for inventory, payrolls, staffing, scheduling, etc
- Built key relationships with customers, vendors, and the outside community.
Education
High School Diploma -
Lakeview Centennial High
01.1985
Skills
- Operational Management
- Budget and Cost Control
- Revenue and Profit Growth
- Financial Management
- Problem Resolution
- Customer Service
- Team Leadership
- Strategic Sales and Marketing
- Staff Training and Development
- Transformational Leadership
- Retail Inventory Management
- Partnership Building
- Store operations oversight
- Payroll Management
References
- Ross Icest, Self-Employed, 409-978-9900
- Robby Aylor, Crosspoint Church, 281-797-0777
- Dennis Berry, Academy, 281-723-8953
- J.W Washington, Ariens Company, 832-776-2341
- Hugo Saldano, Sales Consultant GAF, 832-349-1330
Timeline
Store Manager
Tractor Supply
10.2022 - Current
Store Manager
Academy Sport and Outdoors-Tx
07.2018 - 10.2022
Store Manager
Lowe's Home Improvement – TX
06.2007 - 11.2017
SMTP, Operations Manager
Lowe's Home Improvement – TX
01.2007 - 06.2007
Sales Manager, Assistant Store Manager
Lowe's Home Improvement – TX
08.2005 - 06.2007
Store Manager
Walmart
08.1989 - 07.2005
High School Diploma -
Lakeview Centennial High