- Woodworking
- Automotive restoration and modifications
Donald Whitaker
Joshua,Texas
Summary
Seeking a challenging and rewarding position that will utilize my Apple computer knowledge, trouble shooting, graphics, page lay-out & networking skills. Accomplishments in such areas as graphic design and layout, publication building and printing, system upgrading both in procedures and computers. I have strong interpersonal skills along with the ability to identify and solve problems.
Technical Specialist with strong analytical and problem-solving skills, adept at deploying and maintaining complex systems. Proven ability to collaborate with cross-functional teams, fostering environment of trust and flexibility. Skilled in troubleshooting, system optimization, and providing technical support. Known for delivering consistent results and adapting to evolving project requirements.
Overview
40
40
years of professional experience
Work History
Apple Technical Specialist, Jamf Pro Administrator, Masergy/Webex Administrator, Asset Manager and Desktop/Helpdesk support
The Dallas Morning News
Dallas, Texas
01.2000 - 01.2026
- Jamf Pro MDM Administrator, Setup and configured a Jamf Pro MDM into a 125+ Mac environment. Supporting content creation for graphic artists, photographers, video editing and other forms of media.
- Masergy/Webex Administrator, maintain and support a Masergy/Webex based phone system. Create phone numbers, call centers and hunt groups.
- Asset Manager, received/entered new assets into an asset management system and removed as these assets became obsolete.
- Desktop/Helpdesk Support, setup and moved end user workstations, troubleshoot workstation issues. Make and receive phone calls in support call center.
Composing Supervisor
Trader Publishing
Arlington, Texas
01.1994 - 01.2000
- Working with and supervising composing department employees to produce 14 individual weekly publications in a Macintosh network environment.
- Developed and integrated process and quality measures to effectively meet deadlines and improve publication quality and appearance.
Foreman/Chemical Processor
Lockheed Fort Worth Company
Fort Worth, Texas
01.1986 - 01.1994
- Directed work force in chemical processing of aircraft parts to improve quality and efficiency thus reducing behind schedule hours of F-16 program by 57%.
- Coordinated and improved manufacturing techniques in chemical milling and surface treatment of metal alloys to produce over 10,000 pieces per day.
Education
A.A.S. - Computer Aided Drafting and Design Technology
Tarrant County College
Fort Worth, TexasSkills
- Networking fundamentals
- Software support
- Hardware diagnostics
- MacOS support
Interests
Timeline
Apple Technical Specialist, Jamf Pro Administrator, Masergy/Webex Administrator, Asset Manager and Desktop/Helpdesk support
The Dallas Morning News
01.2000 - 01.2026
Composing Supervisor
Trader Publishing
01.1994 - 01.2000
Foreman/Chemical Processor
Lockheed Fort Worth Company
01.1986 - 01.1994
A.A.S. - Computer Aided Drafting and Design Technology
Tarrant County College
Training
Frontline Leadership, Workgroup Leader, MRP I & II and SPC, General Dynamics and Lockheed F.W.C. Fort Worth, Texas