Donald Williams
Port Wentworth,GA
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
18
18
years of professional experience
Work History
Assistant Operations Manager
Performance Team Freight Systems
03.2019 - 10.2022
- Streamlined operational processes by implementing new strategies and procedures, resulting in increased efficiency.
- Enhanced employee performance by developing comprehensive training programs tailored to individual needs.
- Established strong relationships with vendors, negotiating favorable contracts for goods and services while maintaining quality standards.
- Collaborated with cross-functional teams to identify areas of improvement and implement solutions for optimal performance.
- Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
- Implemented inventory control measures, reducing waste and optimizing stock levels to meet demand.
- Assisted in budget development and monitoring, identifying opportunities for cost reduction where possible.
- Improved communication within the team through regular meetings, updates, and open channels of communication.
- Ensured compliance with company policies as well as legal regulations at both federal and local levels.
- Oversaw logistics management for complex projects involving multiple stakeholders or tight deadlines.
- Contributed to long-term planning efforts by analyzing trends in industry data and suggesting potential strategic shifts.
- Monitored key performance metrics to identify areas for improvement.
- Monitored inventory and approved reorders of stock to secure necessary resources and meet customer demand.
- Developed systems and procedures to improve operational quality and team efficiency.
- Monitored employee productivity and optimized procedures to reduce costs.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reported issues to higher management with great detail.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Store Manager
Circle K
08.2017 - 03.2021
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Assessed local market trends to make informed decisions regarding product assortment adjustments or pricing changes based on consumer demand patterns.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Assisted in recruiting, hiring and training of team members.
Technical Sergeant
USAF
07.2004 - 07.2016
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Education
Bachelor of Arts - Business Management
Hampton University
Hampton, VA05.2008
Associate of Arts - Mass Communications
Thomas Nelson Community College
Hampton, VA12.2005
High School Diploma -
Sol C Johnson High School
Savannah, GA05.2004
Skills
- Customer Relations
- Stock management
- Records Management
- Store Organization
- Inventory Control
- Customer Service
- Team Development
- Operations Management
- Retail Inventory Management
- Customer Service Management
- Store Merchandising
- Opening and closing procedures
- Outstanding communication skills
- Multitasking and Organization
- Team motivation
- Operational Efficiency
- Cash Management
- Problem-Solving
- Policies and Procedures
- Leading Staff Meetings
- Inventory Management
- Special Events
- Loss Prevention Procedures
- Leadership Development
- Team Building and Leadership
- Merchandise planning
- Work Planning and Prioritization
- Strategic thinker
- Recruiting and Hiring
- Purchasing and planning
- Service Delivery Management
- Logistics Coordination
- Scheduling and Coordination
- Logistics Management
- Logistics Planning
- Compliance Monitoring
- Operational planning
Timeline
Assistant Operations Manager
Performance Team Freight Systems
03.2019 - 10.2022
Store Manager
Circle K
08.2017 - 03.2021
Technical Sergeant
USAF
07.2004 - 07.2016
Bachelor of Arts - Business Management
Hampton University
Associate of Arts - Mass Communications
Thomas Nelson Community College
High School Diploma -
Sol C Johnson High School
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