DONALD WITHERELL
Murfreesboro,TN
Summary
Dynamic Chief Operating Officer at DLS TRUCKING INC with a proven track record in operations management and team-oriented problem solving. Championed workflow optimization, driving revenue growth through innovative strategies and strong client relationships. Expertise in regulatory compliance and risk assessment, fostering a culture of continuous improvement and operational excellence.
Overview
25
25
years of professional experience
Work History
Chief Operating Officer
DLS TRUCKING INC
10.2023 - Current
- Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
- Mentored team members by sharing knowledge, offering guidance, and providing constructive feedback; fostering a culture of continuous learning and development within the organization.
- Oversaw day-to-day operations across multiple departments, ensuring timely delivery of projects and streamlined workflows.
- Guided teams through periods of significant change by providing clear communication and decisive leadership during transitions.
- Streamlined operations by implementing efficient processes and systems, leading to increased productivity and cost savings.
- Enhanced company reputation by establishing strong relationships with clients, partners, and stakeholders.
- Negotiated favorable vendor contracts for cost-effective procurement solutions that supported business growth objectives.
- Championed the adoption of new technology solutions to streamline operations, automate manual tasks, and improve overall efficiency levels.
- Drove revenue growth with the successful launch of new products and services to meet customer needs.
- Ensured regulatory compliance by developing policies in line with industry best practices to mitigate risks associated with legal or ethical violations.
- Managed procurement activities to secure resource acquisitions at best possible cost.
- Optimized supply chain logistics, resulting in timely deliveries and reduced inventory costs by implementing just-in-time inventory management.
- Monitored key business risks and established risk management procedures.
General Manager
Capital City Leasing
03.2012 - 10.2023
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget implementations, employee evaluations, and contract details.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
- Implemented sustainability initiative, reducing energy consumption and waste, and promoting eco-friendly practices.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Improved operational efficiency by streamlining workflow processes and adopting cutting-edge technology.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reported issues to higher management with great detail.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
OWNER OPERATOR
DON WITHERELL TRUCKING
06.2001 - 03.2012
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Implemented effective financial management practices, improving cash flow and profitability.
- Assessed income and expenses and adapted plans to improve profit levels.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Improved safety standards by regularly reviewing protocols and implementing necessary updates.
- Operated with safety and skill to avoid accidents and delays.
- Obtained necessary permits and licenses to operate various commercial vehicles legally.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Dropped and hooked trailers and changed configuration of equipment.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
Education
No Degree - Electrical Engineering
Lincoln Land Community College
Springfield, IL06-1989
No Degree - AUTOMOTIVE
US ARMY
FT JACKSON SCHigh School Diploma -
PETERSBURG PORTA HIGH
Petersburg, IL05-1984
Skills
- Operations management
- Team-oriented problem solving
- Long-term planning
- Workflow optimization
- Senior leadership experience
- Regulatory compliance oversight
- Performance evaluation
- Human resources leadership
- Cost reduction strategies
- Risk assessment
- Operational management
- Business management expertise
- Management and administration expertise
- Inventory oversight
- Goal-driven mindset
- Quality management planning
Timeline
Chief Operating Officer
DLS TRUCKING INC
10.2023 - Current
General Manager
Capital City Leasing
03.2012 - 10.2023
OWNER OPERATOR
DON WITHERELL TRUCKING
06.2001 - 03.2012
No Degree - Electrical Engineering
Lincoln Land Community College
No Degree - AUTOMOTIVE
US ARMY
High School Diploma -
PETERSBURG PORTA HIGH
MILITARY SERVICE
US ARMY VETERAN. SERVED AS US ARMY RESERVES FROM AUGUST 1985 THRU NOVEMBER 1991
ACTIVE DUTY OVER SEAS FROM NOVEMBER 1991 THRU DECEMBER 1994.
US ARMY RESERVES FROM DECEMBER 1994 THRU DECEMBER 2003.