Donald Wynn

• Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
• Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
• Educated clients on new products or services to increase customer engagement with the brand.
• Monitored and analyzed customer feedback to identify opportunities for improvement.
• Developed and implemented strategies to increase client retention.
• Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
• Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
• Facilitated client satisfaction and renewed customer relations to drive growth.

Cold calling and prospecting with 50-70 calls per day for new business opportunities.

• Cross-sold products and services to clients to secure additional business and grow revenue streams.

Educating existing and future clients on Auto, Home, and Life insurance products and services with the pursuit to bind contracts.

Maintaining a B2C monthly sales quota.

• Resolved issues promptly to drive satisfaction and enhance customer service.
• Stayed up-to-date on emerging industry and product standards and trends to revitalize accounts.

• Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
• Conducted routine inspections to check quality and compliance with established specifications.
• Prepared, calibrated, and monitored production levels to achieve targets.
• Monitored and evaluated teams, identifying and targeting opportunities for improvement.
• Mentored newly hired employees on operating equipment and safety and developed a training manual to use for reference.
• Streamlined operations realizing significant improvements in the production flow.

• Continually expanded knowledge of [Product or Service] product line.
• Researched product's technical specifications and accurately communicated information.
• Logged phone numbers and email addresses to contact customers for follow-ups.
• Trained and provided coaching to [Number] junior team members.
• Assisted with demonstrations for [Product or Service] to showcase functionality.
• Collaborated with vendors to locate replacement components and resolve advanced problems.