Donald Wynn
Detroit
Summary
Dynamic professional excelling in B2B relationship management and KPI tracking. Proven track record of exceeding sales quotas by 20% while coaching teams to enhance performance. Skilled in data analysis and conflict resolution, quality drives operational success.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Assistant Branch Manager
State Farm
Westland
04.2022 - Current
- Managed insurance policy renewals and client communications effectively.
- Developed training materials for unlicensed, new hires.
- Coached and mentored a staff of six Insurance Account Managers.
- Managed commercial B2B property and casualty policies.
- Managed email and direct marketing campaigns.
- Tracked KPI's for performance metrics of Insurance producers.
Account Manager, Inside Sales
State Farm
Westland
09.2019 - 04.2022
- Managed over 100 customer accounts, and maintained strong relationships with clients, while developing new business.
- SME of Auto, Home, Life, and Health insurance products.
- Prospecting potential clients with 50 to 75 cold calls per day, and client-facing consultations.
- Achieved over the minimum quota by an average of 20% each month.
- Developed presentations for prospective customers outlining product features and benefits.
Quality Team Member
General Motors Co
Detroit
02.2015 - 08.2019
- Conducted quality inspections on automotive components for compliance standards.
- Operated testing equipment to evaluate product performance and safety features.
- Documented inspection results and reported non-conformities to management.
- Analyzed quality performance metrics such as scrap rate, yield rate, pass and fail rates to improve overall product quality.
- Implemented lean and six-sigma methodologies.
Department Manager (Lawn and Garden)
Lowes Home Improvment
Allen Park
05.2011 - 01.2015
- Supervised daily operations and ensured compliance with safety standards.
- Maintained inventory levels and coordinated restocking processes for merchandise.
- Trained new employees on company policies and operational procedures.
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends, and prepared reports for management.
- Lead and manage a team of 10 employees in the Department, ensuring that all tasks are completed efficiently and on time.
Education
MBA - Business Administration And Management
Western Governors University
Salt Lake City, UT07-2024
Bachelor of Science - Information Technology Management
Western Governors University
Salt Lake City, UT07-2023
Skills
- KPI tracking
- B2B relationship management
- Email marketing campaigns
- Customer relationship management
- Coaching and mentoring
- Conflict resolution
- Data analysis
- Quality control
- Manufacturing
Certification
- Property and Casualty License State of Michigan
- Life, Health and Accident License State of Michigan
- Hubspot Inbound marketing certification
- Hubspot Digital marketing Certification
- Hubspot Marketing Automation Software Certification
Timeline
Assistant Branch Manager
State Farm
04.2022 - Current
Account Manager, Inside Sales
State Farm
09.2019 - 04.2022
Quality Team Member
General Motors Co
02.2015 - 08.2019
Department Manager (Lawn and Garden)
Lowes Home Improvment
05.2011 - 01.2015
MBA - Business Administration And Management
Western Governors University
Bachelor of Science - Information Technology Management
Western Governors University
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