Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Donalda Moore

Lanham,MD

Summary

I am a results focused, hardworking professional offering service-oriented behaviors by understanding customer desires and providing customized solutions to build loyalty. Providing excellent oral and written communications, planning and prioritization skills demonstrated with over 25 years of performance. My experience as a Entrepreneur, Licensed Real-estate Agent/Property Manager and Administrative Assistant cultivated my customer service skills, problem-solving, active listening and analytical problem-solving abilities. I am detailed oriented and have successfully supported and managed teams and projects concurrently. My goal is to support the company in providing the customer needs while meeting organizational mission.



Overview

36
36
years of professional experience
1
1
Certification

Work History

Property Manager

Simkins Properties
08.2014 - Current
  • Handle 3 properties managing tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Complete final move-out walk-throughs with tenants to identify required repairs.
  • Follow up on delinquent tenants and coordinated collection procedures.
  • Developed electronic process to Maintain original leases and renewal documents in digital and hardcopy format for property management office.
  • Create Marketing campaigns to solicit tenants.
  • Manage financial objectives: collecting rent; paying property invoices; forecasting requirements; prepared annual budget; scheduling expenditures; analyzing variances; initiate corrective action.

Real Estate Agent

Bennett Reality Solutions
05.2014 - Current
  • Manage contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Negotiate, facilitate, and manage real estate transactions.
  • Communicate with clients to understand property needs and preferences.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Market real estate services/sales through advertisements, open houses and listing services.
  • Develop and maintain network of attorneys, mortgage lenders and contractors to recommend to clients to support their needs during the process.

Present - Owner

Shazzi, Inc
01.1991 - 10.2020
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Hired personnel; employed and supervised staff of 30 employees.
  • Trained and motivated employees to perform daily business functions.
  • Educated service personnel on company policy and procedure.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Created and manage annual forecast, company annual goals and budget.
  • Provided consults for clients on scalp and hair care.
  • Ensured employment of state board certified professionals and mandated annual refresher training.
  • Scheduled in-house and vendor work accounting for sales and customer volume.
  • Utilized best practices theory when selecting vendors and products.
  • Established foundational processes for business operations.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues; additional revenue streams with in the business.
  • Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
  • Prepared bank deposits and handled business sales, returns and transaction reports.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and payroll to handle financial needs.
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
  • Introduced new methods, practices, and systems to reduce turnaround time.

Maryland State Board Cosmetology Examiner

Maryland State Government
03.1997 - 07.1999
  • Attended continuing education and courses to increase professional expertise and obtain knowledge of updated state board laws and compliance criteria.
  • Instructed cosmetology course following the curriculum designated by the Board of Barbering and Cosmetology.
  • Administered, scored and submitted practical performance examinations for test applicants for licenses to practice of cosmetology.
  • Assisted in developing procedures for administering and scoring practical performance examination material.
  • Prepared and submitted weekly/monthly reports to all stakeholders.

Administrative Assistant U. S.

Census Bureau
09.1987 - 12.1990
  • Provided administrative support for Directors and Senior Management
  • Managed daily schedules and meetings and all travel arrangements.
  • Assisted and supervised work flow for 10 department administrative assistants, interns and assigned temporary worker.
  • Organized correspondence of census promotional materials, records, and files.
  • Followed up and complete backlogged document requests.
  • Prepared written reports, briefing materials, correspondence and contracts for use by management officials.
  • Restocked supplies and placed purchase orders.
  • Created record filing process to improve document organization and management.

Education

Some College (No Degree) - Business Administration And Management

University of Maryland - College Park
College Park, MD

High School Diploma -

Largo High School
Upper Marlboro, MD
06.1986

Skills

  • Leadership
  • Communication, Creative and Adaptable
  • Conflict Resolution
  • Policy process, strategy, and procedures/improvement
  • Organized and detail oriented
  • Customer service
  • Leasing and Sales
  • Community Engagement
  • Tenant and Owner Liaising
  • Staff Coordination
  • Provide employee training, motivation and guidance
  • Property Management, Marketing and Promotion
  • Financial Budgeting and Reporting
  • Sales and Marketing

Certification

  • Maryland State Board of Cosmetology License, 1986
  • Business Administration, University of Maryland, 1987 -1989
  • Senior Cosmetologist License, 1993
  • Maryland Association of Realtors, 2014
  • Washington, DC Association of Realtors, 2015

Timeline

Property Manager

Simkins Properties
08.2014 - Current

Real Estate Agent

Bennett Reality Solutions
05.2014 - Current

Maryland State Board Cosmetology Examiner

Maryland State Government
03.1997 - 07.1999

Present - Owner

Shazzi, Inc
01.1991 - 10.2020

Administrative Assistant U. S.

Census Bureau
09.1987 - 12.1990

Some College (No Degree) - Business Administration And Management

University of Maryland - College Park

High School Diploma -

Largo High School

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