Customer Care Specialist
Comfort Keepers
- Resolved customer inquiries regarding services and scheduling, enhancing overall client satisfaction.
- Maintained accurate records of client interactions in electronic health record systems, ensuring data integrity.
- Assisted clients with service selection and provided ongoing support throughout care processes.
- Collaborated with care teams to develop individualized care plans tailored to client needs.
- Educated clients and families on available services, fostering informed decision-making.
- Implemented feedback mechanisms to gather client insights, driving continuous service improvement initiatives.
- Monitored service delivery for compliance with company standards, identifying areas for operational enhancement.
- Verified accuracy of customer account information and updated when necessary.
- Took ownership of customers issues to follow problems through to resolution.
- Provided customers with detailed information on company products, services and materials.
- Responded to customer inquiries via phone, email and web-based platforms.
- Reduced customer complaints by efficiently resolving issues through effective communication and problem-solving skills.
- Responded to customer needs through competent customer service and prompt problem-solving.