Donald Adam Rasnick
Bristol,TN
Summary
Results-driven multi unit management professional with strong focus on team collaboration and achieving goals. Proven track record of effective leadership, operational efficiency, and adaptability in dynamic environments. Skilled in strategic planning, process optimization, collections, finance, customer service, and fostering productive team cultures. Known for reliability and flexibility in meeting changing needs.
Overview
16
16
years of professional experience
Work History
Corporate Store Manager - Multi Unit Manager
Badcock Home Furniture
09.2020 - Current
- Proficient multi unit leader for retail chain managing three locations.
- Led a multi unit team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
- Transformed underperforming teams into productive, profitable teams.
- Ensured compliance with all relevant regulations, maintaining detailed records and documentation as required.
- Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Developed comprehensive budgets and forecasts for retail operations, ensuring profitability targets were consistently met or exceeded.
- Contributed to customer satisfaction by ensuring accurate order fulfillment for retail clients.
- Increased sales by identifying and purchasing trendy accessories for the retail floor.
- Implemented visual merchandising strategies for retail displays, driving higher product sales within the shop.
- Coordinated promotional events at various retail locations, increasing brand visibility and driving sales growth.
- Enhanced the shopping experience by curating a visually appealing retail environment that showcased products effectively.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Processed financing applications and ensured that all legal processes followed in regards to lending,
- Familiar with the laws in regards to financing, cash transactions, collections transactions, etc.
- Researched accounts and completed due diligence to resolve collection problems.
- Improved overall collections efficiency by implementing strategic collection plans and processes.
- Oversaw daily posting of payments to customer accounts.
- Contacted customers to discuss late payments and options for remitting amounts due.
- Optimized cash flow with diligent monitoring of accounts receivable and payable.
- Enhanced cash flow by implementing efficient cash management processes and procedures.
- Reduced discrepancies in cash handling by conducting regular audits and providing staff training.
- Secure safe and cash management for multiple retail locations.
- Collaborated closely with HR team to align talent acquisition strategies with overall business objectives.
- Hired employees and initiated new hire paperwork process.
- Promptly corresponded with applicants and coordinated and conducted interviews.
- Explained human resources policies, procedures, laws, standards, and regulations to each employee.
General Manager of Operations
TitleMax
11.2014 - 12.2019
- Conducted monthly and quarterly staff evaluations and determined staff promotions, realignments and reductions in force as necessary.
- Managed all collection activity for the customers accounts. Negotiating payment arrangements, settlements, and controlled repossession activity when necessary.
- Managed and improved various procedures, including requirements, training, development, and new program rollout.
- Assessed each employee's individual strengths and delivered mentoring to improve upon weak skill levels.
- Identified client needs and introduced services to provide solutions and up sold additional products as needed.
- Participated in networking events to establish and cement community ties, B2B relationships and industry connections.
- Generated daily operational and sales reports for corrective action or continuous improvement.
- Directed all day-to-day operations of finance office to provide safe and enjoyable guest experience and customer service .
- Built and maintained loyal, long-term customer relationships through effective account management and providing an exceptional customer service experience.
- Managed all loan approvals, denials, and over rides for the office by reviewing all customers applications and analysis of their documents along with our under writing criteria.
- Created and implemented local marketing strategies to drive business.
- Located and monitored overdue accounts using billing system to begin collections process.
- Met demands of busy collections group by performing high volume of daily calls.
- Overcame objections by applying advanced training and persuasion techniques.
- Recorded and updated customer personal accounts with accurate contact information.
- Collaborated with legal department officials on bankruptcy cases for management of proceedings and post-petition payments.
- Completed skip traces on customers failing respond to collection efforts.
Assistant Manager
Advance America
06.2013 - 11.2014
- Planned and prepared workflow schedules, delegating tasks for 5+ member team.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Produced monthly sales and performance reports, supporting operational planning and strategic decision making.
- Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
- Managed personnel scheduling, facilitating adequate coverage to meet demand.
- Increased annual sales by driving operational efficiencies and building customer rapport to foster loyalty.
- Evaluated employee performance and developed improvement plans.
- Delegated daily tasks to team members to optimize team productivity.
- Analyzed trends, identifying consumer demand and forecasting seasonal trends.
- Cash handling including maintaining the safe and cash drawers. As well as processing payments, payoffs, and buyouts.
Assistant Manager
GPM Investments LLC (Scotchman Convenience Store)
09.2012 - 05.2013
- Enhanced sales by implementing merchandising and promotional improvements.
- Planned and prepared workflow schedules, delegating tasks for 8+ member team.
- Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands.
- Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Evaluated employee performance and developed improvement plans.
- Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
- Completed inventory audits to identify losses and project future demands.
- Managed personnel scheduling, facilitating adequate coverage to meet demand.
Breakfast Cook
Burger King
11.2011 - 09.2012
- Monitored quality, presentation and quantities of plated food across line.
- Monitored kitchen area and staff to ensure overall safety and proper food handling techniques.
- Planned and prepared food products orders to maintain appropriate stock levels.
- Inspected freezer and refrigerator prior to each shift to check temperatures levels, ensuring proper functionality.
- Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
- Talked to patrons about dietary issues and food allergies to prepare meals meeting individual needs.
- Sanitized workstation at end of shift to minimize salmonella and other food borne illnesses.
- Maintained consistent quality and high accuracy when preparing identical dishes every day.
Customer Service Representative, Loan Optimization
Advance Call Center Technologies
07.2010 - 01.2011
- Worked in the Sallie Mae student loan department. We worked with the customer from the beginning to the end of application process and made sure they were funded.
- Focused on sales and overcoming objections.
- Upheld privacy and security requirements established by regulatory agencies.
- Assessed customer needs and up sold products and services to maximize sales.
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Documented conversations with customers to track requests, problems and solutions.
- Answered a multitude of inbound calls every day and directed to designated individuals or departments if i was unable to solve the problem.
- Delivered high level of service and support to each customer, paving way for future business opportunities.
Assistant Manager
Wendy's
11.2009 - 07.2010
- Trained workers in every position, including food preparation, money handling and cleaning roles.
- Identified, investigated and corrected operational issues such as inventory waste or theft to keep business operating at optimal levels.
- Counseled and disciplined restaurant staff to maintain compliance standards, and performance requirements.
- Monitored business levels and realigned team positions to provide optimal coverage for customer demands.
- Estimated supply requirements based on historical needs and projected business levels by accounting for special local events or sports games.
- Calculated inventory and ordered appropriate supplies to meet expected demands.
- Enforced and adhered to high-standards of cleanliness and organization throughout work and serving areas to remain compliant with company policies and regulatory requirements.
- Maintained entire look of restaurant, keeping it clean and inviting at all times.
Collections Specialist
AT&T Inc.
08.2008 - 11.2009
- Completed skip traces on customers failing respond to collection efforts.
- Met demands of busy collections group by performing high volume of daily calls.
- Negotiated rates with customers and entered payments into accounting system.
- Notified customers of delinquent accounts with attempt to collect outstanding amounts.
- Negotiated credit extensions to assist customers in paying overdue accounts.
- Reviewed accounts to determine payment plan compliance.
- Remained calm, stayed professional and provided exceptional service on all calls, even when interacting with difficult individuals.
- Arranged for debt repayment and established repayment schedule based on customer finances.
- Overcame objections by applying advanced training and persuasion techniques.
- Conveyed current account information and obtained payments by using pre-scripted statements.
- Received payment and ensured proper posting to appropriate customers accounts.
- Mentored new members on scripts, strategies and company information to maximize performance.
Education
High School Diploma -
Tennessee High School
Bristol, TN05.2006
Skills
- Proficiency in windows, office, ultipro, UKG, ICIMS etc
- Staff Management and Team Development
- Operations and Performance Management
- Controlling costs
- Customer Relationship Management
- Sales expertise
- Profit maximization
- Leadership skills
- Staff Recruiting
- Risk management
- Persuasion strategies
- Payment acceptance and cash control
- Team-oriented
- Loan Origination and Underwriting
- Trend Identification and Forecasting
- Credit and collections
- Sound judgment
- Goal setting
- Financial administration
- Employee development
- Compensation/benefits administration
- Recruiting and Hiring
- Customer retention
- Time management
- Conflict resolution
Timeline
Corporate Store Manager - Multi Unit Manager
Badcock Home Furniture
09.2020 - Current
General Manager of Operations
TitleMax
11.2014 - 12.2019
Assistant Manager
Advance America
06.2013 - 11.2014
Assistant Manager
GPM Investments LLC (Scotchman Convenience Store)
09.2012 - 05.2013
Breakfast Cook
Burger King
11.2011 - 09.2012
Customer Service Representative, Loan Optimization
Advance Call Center Technologies
07.2010 - 01.2011
Assistant Manager
Wendy's
11.2009 - 07.2010
Collections Specialist
AT&T Inc.
08.2008 - 11.2009
High School Diploma -
Tennessee High School
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