Donald "Anthony" Morrow
Sun City,CA
Summary
Detail-oriented administrative professional with expertise in customer service, inventory management, and daily office operations. Proven ability to enhance workflow efficiency and foster team collaboration.
Overview
4
4
years of professional experience
Work History
Administrative Assistant
SK Hospice Services, Inc.
Rancho Cucamonga
06.2025 - Current
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Handled incoming calls and directed callers to appropriate department or employee.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Supported planning and execution of company events and meetings, including logistics and attendee coordination.
- Monitored and responded to general inquiries received via email and telephone, directing them to appropriate personnel.
- Managed daily office operations and maintenance of equipment, ensuring efficient office workflow.
- Assisted professionals by answering front desk phone calls and greeting visitors to organization.
- Engaged in continuous learning activities to improve knowledge of office management procedures and software applications.
- Handled reception duties, such as answering phones, greeting visitors, and managing email correspondence.
- Gained valuable experience in department and learned advanced skills.
- Assisted in organizing and maintaining electronic and paper filing systems for efficient information retrieval.
- Performed data entry tasks to offload responsibility from professionals.
- Provided clerical support to other departments as needed, including data entry and document preparation.
- Contributed to team effort by accomplishing related tasks as needed, fostering a collaborative work environment.
- Supported senior administrative staff in the execution of their duties and stepped in during their absence.
- Facilitated new employee onboarding process, including preparing welcome packets and coordinating orientation sessions.
- Compiled and maintained records related to office activities, such as expenses, contracts, and employee records.
- Utilized office software applications to create presentations, spreadsheets, and documents as required.
Shift Lead / Manager in Training
Weinerschnitzel
Modesto, CA
08.2021 - 06.2025
- Identified needs of customers promptly and efficiently.
- Trained new employees on company policies, operational procedures, and customer service standards.
- Resolved customer complaints promptly to maintain a high level of satisfaction.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Collaborated with management to set performance goals and evaluate progress.
- Supervised team of XX during daily shifts, ensuring efficient operation and customer satisfaction.
- Operated cash registers and balanced cash drawers to ensure accuracy in transactions.
- Planned and managed resources to consistently meet production, quality, and cost goals.
- Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
- Ensured compliance with health and safety regulations to provide a safe workplace.
- Managed inventory levels and placed orders to ensure product availability and minimize waste.
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
- Fostered a team-oriented environment to increase morale and productivity.
- Maintained cleanliness and organization of the work area to uphold company standards.
- Utilized POS systems efficiently for order processing and inventory management.
- Monitored and maintained equipment to ensure operational efficiency.
- Handled emergency situations with composure and in accordance with company guidelines.
- Managed daily workflow and scheduled staff for adequate coverage.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Educated customers about offerings, promotions and pricing to boost sales.
- Checked orders for quality and completeness.
- Supervised and led employees to maintain productivity and customer service levels.
- Coached and trained employees and managed daily work assignments to enhance operations.
- Responded to customer inquiries and complaints in a professional manner.
- Ensured that all safety protocols were followed at all times.
- Handled cash register transactions accurately while providing excellent customer service.
- Resolved conflicts between customers, employees, and vendors in a timely manner.
- Provided guidance and support to other team members as needed.
- Ensured compliance with health and safety regulations at all times.
- Supervised staff during shift changes and ensured transition went smoothly.
- Enforced store policies regarding returns, exchanges, refunds, discounts.
- Utilized problem solving skills to resolve conflicts between customers and employees.
- Assisted in the training of new employees.
- Trained new employees on company policies, procedures, and job duties.
- Managed store operations during absence of Store Manager or Assistant Manager.
- Performed opening and closing procedures such as setting alarm systems, counting money.
- Completed opening and closing duties to facilitate business operations.
- Delegated tasks to employees and monitored activities and task completion.
- Upheld company standards and compliance requirements for operations.
- Coached team members to increase productivity and reduce workplace accidents.
- Evaluated employee performance, delivering individualized feedback and praise.
Education
High School Diploma -
Nogales High School
La Puente05-2021
Some College (No Degree) - General Studies
Modesto Junior College
Modesto, CASkills
- Microsoft Excel
- Customer service
- Inventory management
- Problem solving
- Inventory supplies
- Microsoft outlook
- Tech-Savvy
Timeline
Administrative Assistant
SK Hospice Services, Inc.
06.2025 - Current
Shift Lead / Manager in Training
Weinerschnitzel
08.2021 - 06.2025
High School Diploma -
Nogales High School
Some College (No Degree) - General Studies
Modesto Junior College
Similar Profiles
Vasagam RenukaVasagam Renuka
Shop Sales Assistant at Raja SK Mobiles & Services Pvt LtdShop Sales Assistant at Raja SK Mobiles & Services Pvt Ltd
Khushi SikarwarKhushi Sikarwar
Management trainee at Sk financial servicesManagement trainee at Sk financial services
Karin IsajaniKarin Isajani
Assistant Front Desk at SK Mold ServicesAssistant Front Desk at SK Mold Services
Bianca MendezBianca Mendez
Clinical Laboratory Assistant at Riverside University Health System Medical CenterClinical Laboratory Assistant at Riverside University Health System Medical Center
Hannah WenmanHannah Wenman
Aviation Boatswain's Mate Handler at U.S. Navy Reserve, NASAviation Boatswain's Mate Handler at U.S. Navy Reserve, NAS