Donald (Bill) McKay
Luling,TX
Summary
Proven track record of enhancing customer satisfaction and loyalty at Loves Travel Stop, demonstrating exceptional customer service and professionalism. Skilled in efficient, high-quality meal preparation and maintaining cleanliness standards. Excelled in multitasking and team collaboration, significantly contributing to operational improvements and repeat business. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Outgoing and detail-oriented professional with proven history of resourcefulness and reliability.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Retail Service Cashier
Loves Travel Stop
06.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Developed rapport and fostered brand loyalty by offering personalized service.
- Supported management in implementing operational improvements such as updated training manuals or revised schedules.
Subway Crew Member
Loves Travel Stop
11.2022 - 06.2024
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Trained new team members on procedures, customer service, and sales techniques.
- Became familiar with products to answer questions and make suggestions.
- Prepared products following restaurant, health, and safety standards and procedures.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
- Played a key role in successful store audits by maintaining compliance with health department regulations and company guidelines for cleanliness standards.
Cook Specialist
L&S Mexican Restaurant
11.2018 - 11.2022
- Increased repeat business by consistently executing delicious meals that exceeded guest expectations.
- Efficiently executed large catering orders, ensuring accurate preparation within tight time constraints for seamless event service.
- Managed food costs effectively while maintaining high-quality ingredients sourced from local vendors when possible.
- Collaborated with kitchen staff to ensure seamless teamwork and efficient completion of tasks.
- Assisted in training new hires on proper cooking techniques, equipment usage, and kitchen protocols.
- Provided exceptional support during peak hours to maintain fast-paced service without compromising dish quality or presentation.
- Reduced food waste by efficiently managing inventory and utilizing ingredients before expiration dates.
- Routinely inspected all equipment for proper functionality, promptly reporting any issues or concerns to management.
Education
Associate Of Applied Business - Business Management
Elgin Community College
Elgin, IL06.1990
High School Diploma - Mathematics And Computer Science
Dundee Crown High-school
Carpentersville, IL05.1987
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Cleaning and sanitizing
- Reliability and punctuality
- Professionalism and Courtesy
Accomplishments
- Completed manager training program.
- Trained and mentored 21 employees, over a course of 4 years.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
ServSafe Food Handlers Certification
Languages
English
Full Professional
Spanish
Limited Working
Timeline
Retail Service Cashier
Loves Travel Stop
06.2024 - Current
Subway Crew Member
Loves Travel Stop
11.2022 - 06.2024
Cook Specialist
L&S Mexican Restaurant
11.2018 - 11.2022
Associate Of Applied Business - Business Management
Elgin Community College
High School Diploma - Mathematics And Computer Science
Dundee Crown High-school
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