Summary
Overview
Work History
Education
Skills
Timeline
Generic

Donald Thompson

Indianapolis,IN

Summary

Adept at multitasking and enhancing guest experiences, I excelled in high-pressure environments at Anthony's & 3up as well as Savor and others, significantly increasing sales through upselling and personalized service. My expertise in various POS system operations and allergy awareness, coupled with a strong work ethic and exceptional customer service skills, consistently boosted guest satisfaction and repeat business. Motivated Server with engaging personality and a flexible approach to different Guest needs and wants. Upbeat, friendly, trustworthy, and really enjoy working with people.

Overview

19
19
years of professional experience

Work History

Server

Charleston's Restaurant
04.2005 - 06.2016
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items. (Aloha)
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Built up warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions. Guest Contract.
  • Bussed and reset tables to keep dining room and work areas clean. Weaving. Full hands in full hands out.
  • Trained new staff on menu knowledge and service protocols, raising team's overall performance.
  • Utilized knowledge of menu to make recommendations, enhancing customer dining experience.

Server

Kona Grill
06.2013 - 06.2018
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs. Communication with the kitchen (HOH) about dietary restrictions and allergy's was a MUST!
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels. "teamwork makes the dream work"
  • Worked with POS system to place orders, manage bills, and handle complimentary items. (Aloha)
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.

Server

Anthony's Chophouse & 3UP
05.2016 - 10.2020
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Cultivated warm relationships with regular customers.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
  • Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Worked with POS system to place orders, manage bills, and handle complimentary items. (Toast)
  • Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.

Server

Savor
01.2020 - 12.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Inspected dishes and utensils for cleanliness.
  • Worked with POS system to place orders, manage bills, and handle complimentary items. (Square)
  • Improved dining experience by providing prompt, attentive service to guests.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
  • Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
  • Enhanced team efficiency, collaborating effectively in high-pressure settings.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Managed inventory of dining supplies to prevent shortages during service.
  • Served food and beverages promptly with focused attention to customer needs.
  • Increased sales significantly by upselling higher-end products to customers.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.

Education

High School Diploma -

Zionsville Community High School
Zionsville, IN
06.1999

Skills

  • Strong Work Ethic
  • Guest satisfaction
  • Guest service
  • Allergy awareness
  • Food safety practices
  • Order Accuracy
  • Order Management
  • POS System Operation
  • Exceptional customer service
  • Hospitality service expertise
  • Bill computation
  • Menu presentation

Timeline

Server

Savor
01.2020 - 12.2023

Server

Anthony's Chophouse & 3UP
05.2016 - 10.2020

Server

Kona Grill
06.2013 - 06.2018

Server

Charleston's Restaurant
04.2005 - 06.2016

High School Diploma -

Zionsville Community High School

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Donald Thompson