Donald Thompson
Indianapolis,IN
Summary
Adept at multitasking and enhancing guest experiences, I excelled in high-pressure environments at Anthony's & 3up as well as Savor and others, significantly increasing sales through upselling and personalized service. My expertise in various POS system operations and allergy awareness, coupled with a strong work ethic and exceptional customer service skills, consistently boosted guest satisfaction and repeat business. Motivated Server with engaging personality and a flexible approach to different Guest needs and wants. Upbeat, friendly, trustworthy, and really enjoy working with people.
Overview
19
19
years of professional experience
Work History
Server
Charleston's Restaurant
Carmel, IN
04.2005 - 06.2016
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items. (Aloha)
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Built up warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions. Guest Contract.
- Bussed and reset tables to keep dining room and work areas clean. Weaving. Full hands in full hands out.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
Server
Kona Grill
Carmel, IN
06.2013 - 06.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs. Communication with the kitchen (HOH) about dietary restrictions and allergy's was a MUST!
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels. "teamwork makes the dream work"
- Worked with POS system to place orders, manage bills, and handle complimentary items. (Aloha)
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Server
Anthony's Chophouse & 3UP
Carmel, IN
05.2016 - 10.2020
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Cultivated warm relationships with regular customers.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Worked with POS system to place orders, manage bills, and handle complimentary items. (Toast)
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
Server
Savor
Carmel, IN
01.2020 - 12.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Inspected dishes and utensils for cleanliness.
- Worked with POS system to place orders, manage bills, and handle complimentary items. (Square)
- Improved dining experience by providing prompt, attentive service to guests.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Managed inventory of dining supplies to prevent shortages during service.
- Served food and beverages promptly with focused attention to customer needs.
- Increased sales significantly by upselling higher-end products to customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Education
High School Diploma -
Zionsville Community High School
Zionsville, IN06.1999
Skills
- Strong Work Ethic
- Guest satisfaction
- Guest service
- Allergy awareness
- Food safety practices
- Order Accuracy
- Order Management
- POS System Operation
- Exceptional customer service
- Hospitality service expertise
- Bill computation
- Menu presentation
Timeline
Server
Savor
01.2020 - 12.2023
Server
Anthony's Chophouse & 3UP
05.2016 - 10.2020
Server
Kona Grill
06.2013 - 06.2018
Server
Charleston's Restaurant
04.2005 - 06.2016
High School Diploma -
Zionsville Community High School