Qualified Agent with documented history of meeting and exceeding sales goals. Known for strong relationship-building skills and commitment to maintaining loyal customers. Excellent record of expanding market share, retaining customers and promoting new initiatives.
Worked at LinkedIn as a Senior Trust and Safety Agent; also worked at Global Healthcare Exchange/GHX in Customer Relations
Competitive and multi-talented – like to succeed; lead team members to ensure successful completion of the work under deadlines
Have a willingness to do what needs to be done, to learn about job responsibilities and to create better methods to streamline system
Management Skills: Organize complex tasks in ever-changing and busy work environments; make a positive difference of companies
Success-driven and versatile employee; build lasting business relationships to enhance future sales and improved customer service
Self-motivated Lead Customer Service Representative recognized for multitasking numerous requests to handle direct and escalated customer requirements. Excellent research, communication and problem-solving abilities. Driven to boost productivity with top-notch analytical and management abilities.
Overview
11
11
years of professional experience
Work History
Senior Trust and Safety Agent
LINKEDIN
01.2022 - 01.2023
Investigated credit card fraud occurring on the platform
Checked job postings for legitimacy
Utilized computer systems for tracking, information gathering and and or troubleshooting.
Adhered strictly to company policies regarding confidentiality of client information.
Actively participated in developing strategies for improving customer relations.
Customer Relations Specialist II
GLOBAL HEALTHCARE EXCHANGE/GHX
01.2021 - 01.2022
Developed relationships with customers to ensure repeat business.
Maintained accurate records of customer interactions and transactions.
Collaborated with other departments to ensure timely resolution of customer issues.
Assisted hospitals in making payments to suppliers
Liaison between hospitals and hospital suppliers, so the debt could be settled
Talked to banking professionals to get payments approved.
Disputes and Claims Representative
PAYPAL
01.2020 - 01.2021
Adhered to strict guidelines pertaining to confidentiality while handling sensitive personal information.
Reviewed and verified claim information to ensure accuracy of data and compliance with established policies.
Filed appeals on behalf of customers when necessary after denial of a claim due to insufficient evidence.
Identified potential fraud indicators during the review process and reported suspicious activity accordingly.
Tier II Customer Service Lead for POS Systems
TOAST, INC.
01.2019 - 01.2020
Provided expertise on product knowledge, services, policies and procedures to customers.
Directed customer service staff activities, including training, coaching and performance management.
Handled customer inquiries and complaints in a professional manner.
Built and programmed online menu for restaurants from nationwide locations; interacted with people via email and phone.
Worked closely with other departments such as sales, marketing and IT teams to ensure smooth delivery of services.
Closing Kitchen Manager
VARSITY/ROMAN COIN
01.2012 - 01.2017
Developed and implemented kitchen policies, procedures and quality standards.
Maintained accurate records of food costs, labor costs, waste management and other related expenses.
Created weekly schedules for kitchen staff members based on anticipated business volume.
Trained new kitchen staff on proper food handling techniques and safety regulations.
Education
Some College (No Degree) - History And Philosophy of Science And Technology
University of Nebraska At Omaha
Omaha, NE
Skills
Customer Service Abilities
Ensuring Customer Satisfaction
Conflict Resolution
Relationship Building
Recordkeeping Proficiency
Resolving Customer Issues
Contract Negotiations
Escrow Management
Customer Complaint Resolution
Call Management
Organizational Skills
Report Creation
Community Organizations
Professional Magic the Gathering card player – compete in Magic Tournaments, travelled to Europe twice – Holland and Spain and Puerto Rico; travelled to 35 states to compete; earned status as Top 100 Magic the Gathering in national completion, 2015; earned status as State Champion, 2009; started playing in tournaments since 15 years old, 2009; monetary rewards for winning tournaments
Activ8, Omaha, NE; had a Personal Trainer; cardio strengthening/strength training; participate in recreational soccer with friends
Ish Fitness, Papillion, Nebraska; strength training and body building – Plan to participate in competition in Spring 2024
Accomplishments Professional Strengths
Ability to accept responsibilities with outstanding results – good at multi-tasking; intelligent person who understands procedures
Computer savvy – programming, ability to build computers, Windows, Apple; Microsoft Office Suite, Oracle & Net Studio
Confident achiever, ambitious person and very friendly professional with leadership skills and experience; hard worker; good listener
Hold high standards; meet and exceed elevated expectations; follow strict guidelines according to specifications and rigid guidelines
Minimal Spanish; learn methods and information quickly; set priorities; a flexible leader, who works on teams and/or independently
Plan, develop and implement appropriate and workable procedures in complicated work environments under tight time constraints
Solid leadership experience in workplace; accept difficult challenges, focus on excellence and excel in endeavors from start to finish
References
Available upon Request
References
References available upon request.
Timeline
Senior Trust and Safety Agent
LINKEDIN
01.2022 - 01.2023
Customer Relations Specialist II
GLOBAL HEALTHCARE EXCHANGE/GHX
01.2021 - 01.2022
Disputes and Claims Representative
PAYPAL
01.2020 - 01.2021
Tier II Customer Service Lead for POS Systems
TOAST, INC.
01.2019 - 01.2020
Closing Kitchen Manager
VARSITY/ROMAN COIN
01.2012 - 01.2017
Some College (No Degree) - History And Philosophy of Science And Technology