Summary
Overview
Work History
Education
Skills
Timeline
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Donald Coe

Donald Coe

Bedford,TX

Summary

RETIRED for a few years now and ready to join the workforce again backed by a career of delivering amazing customer service. With a robust background at American Airlines, I excel in communication and problem-solving, ensuring safety compliance. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues.

Overview

31
31
years of professional experience

Work History

Central Load Control

American Airlines
07.2010 - 04.2021


  • Drafted loading instructions for arrival and departures.
  • Demonstrated expertise in various technological tools used for load control calculations and data management, ensuring accuracy at all times.
  • Established a reputation as a reliable Load Control Agent by consistently meeting tight turnaround deadlines and handling high-pressure situations with composure.
  • Verified aircraft operated within predetermined operational limits relating to weight and balance.

Station Manager

American Eagle Airlines
05.2009 - 07.2010
    • Managed staff schedules for optimal coverage, ensuring excellent customer service and smooth operations.
    • Evaluated employee performance regularly, identifying areas for improvement and developing action plans accordingly.
    • Ensured regulatory compliance by maintaining accurate records, conducting audits, and addressing issues promptly.
    • Direct report for 18 station agents, 2 lead agents. 7 daily regional aircraft departures.

Field Service Analyst TDY

American Eagle Airlines
11.2008 - 05.2009


  • Visited airports system wide to observe compliance with Station Operating Manual (SOM), Chapter 6, Aircraft Weight and Balance.

Lead Customer Service Agent

American Eagle Airlines
11.2007 - 05.2009
  • Increased customer satisfaction by promptly resolving issues effectively.
  • Ensured compliance with company policies and federal regulations.
  • Trained new personnel regarding company operations, policies and services.
  • Agent observations, coaching and counseling. Agent work as required.

Employee Service Representative TDY

American Airlines
12.2006 - 11.2007
  • The Employee Services Center handles inbound calls, chats and emails regarding benefits, travel and company policy for active employees and retirees.

Passenger Service Agent

American Eagle Airlines
01.2002 - 11.2006
  • Meets/releases American Eagle regional jets and turbo-prop aircraft from jet bridges and remote aircraft staging.
  • Resolved passenger issues with empathetic communication and effective problem-solving techniques.
  • Frequently worked oversold and weight restricted flights while delivering excellent customer service under high-pressure situations.
  • Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.

Station Agent

American Eagle Airlines
07.1990 - 12.2001
  • Cross utilized agent. Gates, ticket counter, and ramp serving mainline American, American Eagle and various charters.
  • Operated equipment such as belt loaders, lift trucks, and back carts.

Education

Certificate - Supervision And Management

Fayetteville Technical Community College
Fayetteville, NC

High School Diploma -

Whitesboro Central High School
Whitesboro, NY

Skills

  • Communication proficiency
  • Problem-solving abilities
  • Safety Compliance
  • Safety Training
  • Cross-functional coordination

Timeline

Central Load Control

American Airlines
07.2010 - 04.2021

Station Manager

American Eagle Airlines
05.2009 - 07.2010

Field Service Analyst TDY

American Eagle Airlines
11.2008 - 05.2009

Lead Customer Service Agent

American Eagle Airlines
11.2007 - 05.2009

Employee Service Representative TDY

American Airlines
12.2006 - 11.2007

Passenger Service Agent

American Eagle Airlines
01.2002 - 11.2006

Station Agent

American Eagle Airlines
07.1990 - 12.2001

Certificate - Supervision And Management

Fayetteville Technical Community College

High School Diploma -

Whitesboro Central High School

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Donald Coe