Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Donald Guy Pettingill

Global Services Executive
Charlotte,NC

Summary

Summary: Transformational leader possessing a unique combination of exceptional business, sales, and marketing skills to drive growth and deliver bottom-line financial results. Innate ability to navigate through chaos and business growth to lead individuals, teams, and entire organizations to unprecedented levels of success. Proactive and meticulous Executive with over 25 years of experience across multiple industries. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation. Innovative and goal-oriented Management professional committed to operational improvements, expenditure reductions, and growth. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated services expertise, including competitive offerings, pricing and market positioning. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Determined and experienced in mentoring and challenging team members to meet and exceed company goals.

Overview

42
42
years of professional experience

Work History

Global Services Executive

CentricsIT, LLC.; ParkPlace Technologies
04.2018 - Current
  • Client facing executive responsible for complex service solution design within sales, client presentations, client acceptance, transition planning, and overall ongoing client by client program oversight.
  • Serve as financial trusted advisor to top global technology service organizations for market analysis, pricing approaches, margin analysis, and financial transformation of services to capture respective market share.
  • Directly responsible for all board level reporting, presentations, and year over year revenue growth.
  • Services have grown from $17M annually in 2018 to $38M fiscal year 2022. * IT services are complete lifecycle focused and include global IT field services, complete managed services, call center services, IT asset lifecycle management for leavers, joiners, refreshes and swaps, and complete IT services outsourcing labeled "Office in a Box".
  • Own all "Go to Market" strategies, pricing, marketing, and commercials for new productized service offerings globally. * Complete P&L responsibilities for productized services upon concept validation.
  • CentricsIT Services Portfolio has been acquired by ParkPlace Technologies as of 11-01-2022. Role remains the same with an added 400 sales resources.

Global Business Executive

Sitehands, Inc.
08.2017 - 03.2018
  • IT services startup funded through P&E investment. * Client facing executive responsible for service solution design within sales, client presentations, client acceptance, transition planning, and program management. * Directly responsible for all board level reporting, presentations, and year over year revenue growth. * Added $15M in new business to the portfolio.
  • Identified issues, analyzed information and provided solutions to problems.

Senior Product Executive - Global Solutions

Systems Maintenance Services/Curvature
10.2015 - 08.2017
  • Leveraging the SMS global world-wide footprint, responsible for creation, branding, marketing, and deployment of an incremental technology services model.
  • New services offering "Remote Hands" grew from startup to more than $25M annually.
  • Complete P&L responsibilities for "Remote Hands" new business venture.
  • Proactively managed client correspondence and recorded tracking and communications.
  • SMS was acquired by Parkplace Technologies in 2020.

Senior Strategist

Weiss Residential Research
03.2014 - 06.2016
  • Lead two rounds of capital raises securing significant investments from both the largest data aggregator in the mortgage space and one of the largest rating agencies on Wallstreet.
  • Established a direct relationship for leveraging the Weiss housing data with the largest on-line residential auction sites.
  • Lead the effort to build out a US Housing “futures” trading platform.
  • Created the product “WeissView” containing individual historical house index (back to 1987.
  • Grew revenues from startup to $20M annually.
  • Responsible for multiple capital raises from various Wallstreet firms to include Kroll Bond Rating Agency.

Senior Product Consultant

Bank of America
05.2015 - 10.2015
  • Responsible for the ownership of various ITSM processes within this very large BMC Remedy client.
  • Responsible for reengineering, rationalizing, removing, and streamlining IT service delivery for both internal and external clients.
  • Reduced annual spend by $100M through the removal of redundant capabilities and consolidation of services.

SVP-Mortgage Technology

SunTrust Mortgage
07.2013 - 03.2014
  • Managed various simultaneous technology application development and system configuration projects involved in maintaining legacy mortgage platforms (5 primary applications and 650 downstream applications) for alignment with regulatory, investor, and business driven changes.
  • Owned go-to-market strategies to grow the bank’s mortgage footprint.

Senior Program/Product Consultant (Mortgage)

Ally Bank
11.2012 - 07.2013
  • Provided Executive and Program leadership as well as mortgage subject matter knowledge in the separation of mortgage services from ResCap (formally GMAC) and the establishment of internal mortgage operations/capabilities.
  • New mortgage operations included the selection of vendor platforms (PC Lender), customization and development of the applications, execution across the bank, and delivery to the marketplace.
  • Fully transitioned all aspects of mortgage operations (Capital Markets, Servicing, Default Management, Portfolio Valuation) within eight months.
  • Portfolio included five-hundred delinquent assets with values in excess of $5M each.
  • Provided Capital Markets guidance in the liquidation of these assets.

Senior Program/Product Consultant

Lenders Asset Management Corporation/LOGS REO
01.2011 - 10.2012
  • Led the development and deployment effort for new client facing automated workflow technology solutions to meet market demands.
  • Revenues from existing and new clients grew 300% in the first year.
  • Reached out to customers after completed sales to suggest additional services or product offerings.

SVP Mortgage Products, Services and Sales

Zenta/Accenture
06.2009 - 12.2011
  • Lead application development and client facing deployment projects to ensure the meticulous delivery of business services to external clients at very strict service levels.
  • Lead the evolution of Zenta’s residential services into the re-origination space leveraging their national mortgage lender licensure.
  • Grew revenues from $10M annually to $30M annually.
  • Business was sold to Accenture.

Senior Project and Account Manager

Home Resolution Solutions LLC
04.2008 - 06.2009
  • Development and deployment of client facing mortgage services to fulfill the rapidly expanding mortgage loss mitigation (default)market.
  • Provided these services to large mortgage servicers to curtail mortgage losses to include "cash for keys", "loan restructuring", and "short pays".
  • Solution was leveraged for than one million mortgages.
  • Solutions moved to Zenta and purchased by Accenture.

SVP Mortgage Default Product/Account Executive

Stewart Lender Services
01.2007 - 04.2008
  • Lead rebuilding of all client facing mortgage services and underlying technology solutions.
  • Organization added 350 resources within six months.
  • Annual revenue grew from less than $5M annually to more than $50M annually.

Senior Product/Account Consultant

ChoicePoint/Charles Jones
10.2005 - 01.2007
  • Conducted extensive market research and in-depth requirements gathering from multiple mortgage clients to reinvent client facing service offerings.
  • Reengineered the portfolio of client facing applications to deliver "right information" with heavy emphasis on availability, security, and change management.
  • This business service and underlying technology enablement was sold to LexisNexis for $600M.

Founder and CIO

AP3 Solutions LLC
06.2003 - 09.2005
  • Created the first client facing SaaS default mortgage platform with direct integration to various market leading clients.
  • Spearheaded the company's transition from a funded to a self-funding organization.
  • Responsible for all sales activities into the mortgage marketplace.
  • Heavy focus on selling into mortgager default and bankruptcy law firms to automate the engagement process, reporting of process milestones, and adherence to investor guidelines (Fanny Mae, Freddie Mac, VA, etc.).
  • Captured 75% of the market within twelve months.
  • Revenues grew to $25M within twelve months of market introduction.
  • Organization was sold to First American Title.

Founder and CEO

Prizm Technologies Inc.
01.1995 - 08.2005
  • Created the organization as the first true ITIL based consulting and outsourcing partner in the Southeast with 125 top technologist and business leaders generating annual revenues of $25M.
  • Created Process Driven Systems Management and iworkwize to deliver services directly to clients.
  • Oversaw the project services portfolio, the design and deployment of best-in-class technology and business processes, project methodologies, marketing and financial strategies and the recruiting of top-performing personnel to drive the attainment of annual goals.
  • Formed and led automated workflow panels for the Mortgage Banker Association which hosted both servicing and technology conferences to educate hundreds of business and technology professionals regarding automated workflow service delivery enablement.
  • Organization was sold to First American Title.

Senior Technologist

Peter Norton
01.1991 - 12.1995
  • As Product Lead, assisted Peter Norton in the growth of their product offerings into the commercial marketplace globally.
  • Grew Peter Norton from 100 employees to more than 3,000.
  • Peter Norton Sold the organization and branding to Symantec Corporation.

Project Manager

Computer Dynamics Inc
01.1989 - 01.1991
  • Joined Computer Dynamics as technology solutions engineer assisting with the growth of external clients' use of automation within their business operations.
  • Serviced over 100 clients across Southern California.
  • Grew revenues from $5M annually to $30M annually.

Elite Titan II Missile Launch Crew Member

United States Air Force
01.1981 - 01.1989
  • Hand selected to join the Top Secret branch of the Air Force to be a missile launch crew member.
  • Served as crew member for the Titan II - largest nuclear warhead ever developed.
  • Division of the Air Force was known as "SAC" - strategic air command.
  • Recognized for numerous awards to include three Commendation Medals.
  • Received multiple promotions during my career.

Education

MBA, Business -

Golden Gate University

BS, Business - undefined

Park University

Skills

  • Leadership Skills
  • Productizing of Services (Go-to-Market through Monthly Recurring Revenues)
  • Cost Reductions Through Short- and Long-Term Improvements
  • Organizational Evaluation and Restructuring
  • Internal and External Customer Needs Assessments
  • Exceeding Performance Goals
  • Profit Target Achievement
  • Cross-Selling Products and Services
  • Outsourced Services Management
  • Financial Services
  • Customer Services

Languages

  • English

Timeline

Global Services Executive

CentricsIT, LLC.; ParkPlace Technologies
04.2018 - Current

Global Business Executive

Sitehands, Inc.
08.2017 - 03.2018

Senior Product Executive - Global Solutions

Systems Maintenance Services/Curvature
10.2015 - 08.2017

Senior Product Consultant

Bank of America
05.2015 - 10.2015

Senior Strategist

Weiss Residential Research
03.2014 - 06.2016

SVP-Mortgage Technology

SunTrust Mortgage
07.2013 - 03.2014

Senior Program/Product Consultant (Mortgage)

Ally Bank
11.2012 - 07.2013

Senior Program/Product Consultant

Lenders Asset Management Corporation/LOGS REO
01.2011 - 10.2012

SVP Mortgage Products, Services and Sales

Zenta/Accenture
06.2009 - 12.2011

Senior Project and Account Manager

Home Resolution Solutions LLC
04.2008 - 06.2009

SVP Mortgage Default Product/Account Executive

Stewart Lender Services
01.2007 - 04.2008

Senior Product/Account Consultant

ChoicePoint/Charles Jones
10.2005 - 01.2007

Founder and CIO

AP3 Solutions LLC
06.2003 - 09.2005

Founder and CEO

Prizm Technologies Inc.
01.1995 - 08.2005

Senior Technologist

Peter Norton
01.1991 - 12.1995

Project Manager

Computer Dynamics Inc
01.1989 - 01.1991

Elite Titan II Missile Launch Crew Member

United States Air Force
01.1981 - 01.1989

MBA, Business -

Golden Gate University

BS, Business - undefined

Park University
Donald Guy PettingillGlobal Services Executive