Serviced-focused Guest Relations Manager with 20 years in hospitality industry dedicated to delivering exceptional customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Strong leader with sound judgment, good planning abilities and interpersonal communication strengths. Unwavering passion for delivering excellence in customer experience. Well-versed in building long-lasting relationships with typical and VIP guests. Remains calm and collected under pressure and works to develop and implement solutions.
Hi, I’m
Donald Jacobs
Pasadena,Ca
Summary
Overview
20
years of professional experience
4
years of post-secondary education
Work History
BadmaashLos Angeles, CA
General Manager
06.2016 - 03.2020
Job overview
- Recruit, select, train, evaluate, schedule & coach 50 member team
- Increased sales by 20%
- Create guidance programs toward improvement for consistency
- Established creative symbiotic relationships with staff and managers
- Ensure proper reporting of all revenue and costs
- Implemented operational strategies and effectively built customer and employee loyalty
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems
- Introduced new methods, practices, and systems to reduce turnaround time
Mi PiacePasadena, CA
Server
03.2013 - 01.2016
Job overview
- Maintain poise and time management in high-speed setting
- Managed large sections averaging 35-40 guests in a single turn
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
ERA Art Bar LoungeOakland, CA
Lead Bartender
02.2010 - 12.2011
Job overview
- Lead bartender managing over 50 private functions and special events for clients such as Pandora, Bulliet Bourbon, and local politicians
- Delivered excellent customer service in Upscale Oakland bar
- Considered one of best bartenders specializing in Artisan cocktails as demonstrated by consistency, attention to details as reported by customers.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory
- Crafted special drink and cocktail menu items for seasonal offerings
- Implemented drink prep procedures, significantly reducing wasted stock
- Followed strict recipes and drink measurements to minimize product used
- Adhered to state laws regarding alcoholic beverage services and customer regulations
Seneca CenterSan Francisco, CA
Youth Stabilization Specialist
11.2006 - 01.2010
Job overview
- Provide supervision of youth in maintaining consistent, structured, and predictable routine in home environment
- Participate in client treatment planning processes including program meetings, child and family team meetings, and education related services meetings
- Implement interventions outlined in client treatment plan supporting their social and emotional mental health wellness goals
- Complete client related documentation including Medi-Cal progress notes and incident reporting procedures
- Provide client crisis intervention and de-escalation support
- Coordinate and assist with making transportation arrangements for school, medical, social activities, therapy appointments, and court hearings
- On-call crisis support as needed.
The ForumInglewood, CA
Event Manager
03.2002 - 11.2006
Job overview
- Extensive experience directing and executing VIP parties and special events in arena setting for clients such as Madonna, Rolling Stones, Bob Dylan among others
- Created cost and budget analysis
- Responsible for maintenance and allocating duties to staff
- Facilitated meetings around marketing/design strategies and research current creative trends
- Participated in brainstorming effective ideas on upcoming creative service campaigns, promotions, and brand initiatives
- Managed over 200 hundred staff from security to Union workers, as well as Public Safety workers.
- Managed administrative logistics of events planning, event booking, and event promotions
- Fulfilled contractual obligations for rehearsal and day of event coordination
- Oversaw preparation and management of event budgets to deliver at or below projected costs
- Maintained and built comprehensive database of industry contacts, vendors and venues
- Implemented contingency plans to address last-minute changes or unforeseen events
- Developed detailed event reports, documenting all aspects of each event
Education
Loyola Marymount UniversityLos Angeles
Bachelor of Arts from Recording Engineering
05.1999 - 05.2001
University Overview
Skills
Performance improvement
undefinedTimeline
General Manager
Badmaash
06.2016 - 03.2020
Server
Mi Piace
03.2013 - 01.2016
Lead Bartender
ERA Art Bar Lounge
02.2010 - 12.2011
Youth Stabilization Specialist
Seneca Center
11.2006 - 01.2010
Event Manager
The Forum
03.2002 - 11.2006
Loyola Marymount University
Bachelor of Arts from Recording Engineering
05.1999 - 05.2001
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