Donald L Erb
Lancaster,PA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Detail-oriented Security Officer equipped with excellent memory and awareness of people, events and facilities. Skilled in responding to emergency situations and providing crisis intervention. Exercises sound judgment during crisis and emergency situations.
Overview
13
13
years of professional experience
Work History
Security Officer
Lancaster General Hospital
Lancaster, PA
04.2021 - Current
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Provided escorts for visitors as needed throughout the facility.
- Monitored surveillance cameras and responded to suspicious activity.
- Responded to alarms and conducted investigations as required.
- Investigated all reported incidents of theft or vandalism on premises.
- Investigated any suspicious persons or vehicles on premises and contacted appropriated authorities if necessary.
- Performed first aid and CPR when necessary during emergency situations.
- Assisted in the development and implementation of security policies and procedures.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Operated communication systems between officers stationed throughout the facility.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Searched individuals and baggage for weapons and other prohibited items.
- Completed incident reports to record security or loss prevention incidents.
- Documented security-related situations and submitted in-depth reports to superiors.
- Provided friendly and professional assistance to employees, visitors and customers.
- Operated x-ray and body scanning equipment to prevent prohibited items from being carried onto premises.
- Maintained high levels of alertness throughout shifts.
- Identified suspicious activity to determine appropriate response.
- De-escalating patients/visitors that are being aggressive and/or uncooperative
- Maintaining a leveled composure when dealing with stressful situations
Sales Associate
Tactical Wear LLC
Lancaster, PA
06.2011 - 04.2021
- Maintained up-to-date knowledge of store merchandise and policies.
- Processed transactions using a point-of-sale system.
- Organized stockroom shelves according to size, color or style.
- Maintained cleanliness of store environment including floors, windows, displays.
- Demonstrated product features and benefits for customers' needs.
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Conducted inventories on a regular basis to track stock levels.
- Assisted customers with product selection, sizing and styling.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Engaged customers in friendly, professional dialogue to determine needs.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Shipping and receiving merchandise
- Traveling to various police departments to size customers for body armor
- Traveling to do business at special events (i.e., Police Week, Outdoor Shows, Gun Shows, etc.)
Education
Bachelor of Science - Criminal Justice
Shippensburg University of Pennsylvania
Shippensburg, PA06-2017
High School Diploma -
Warwick Senior High School
Lititz, PA06-2013
Skills
- Document Management
- Crime Prevention
- Emergency Management
- Stationary surveillance
- Electronic surveillance
- Investigation documentation
- Fire safety training
- First aid and CPR certified
- Crisis Management
- High level of integrity
- Criminal law knowledge
- Physical Fitness
- Report Writing
- Investigative skills
- Threat Assessment
- Conflict de-escalation
Timeline
Security Officer
Lancaster General Hospital
04.2021 - Current
Sales Associate
Tactical Wear LLC
06.2011 - 04.2021
Bachelor of Science - Criminal Justice
Shippensburg University of Pennsylvania
High School Diploma -
Warwick Senior High School