DONALD L. ROSS
New Covenant Services LLC
CHARLOTTE,NORTH CAROLINA
41
Years of experience
Professional custodian with solid expertise in maintaining clean, safe, and orderly environments. Skilled in using cleaning equipment and handling various cleaning chemicals. Known for effective teamwork and adaptability to changing priorities. Consistently reliable and dedicated to achieving high standards in every task.
Work History
Custodian
3 Years 6 Months- Delivered custodial/janitorial services to clients across multiple sites, ensuring cleanliness and hygiene standards. Managed custodial services at a specific site or multiple locations. Performed part-time custodial duties, contributing to overall site maintenance and client satisfaction.
- Supervised daily cleaning operations to maintain facility hygiene and appearance.
- Trained and mentored new custodial staff on safety protocols and effective cleaning techniques.
- Implemented improved cleaning schedules, enhancing efficiency across multiple facilities.
Fulfillment Associate/FC Associate 1
2 Years 3 Months- Executed tasks in multiple areas to gain diverse experience. of both Inbound and Outbound. On the Outbound side, worked in Pack and Rebin and as an Ambassador/trainer for both areas. On the Inbound side, he worked in Stow, Problem Solve, received some training in ISS and in Decant.
3rd Shift Supervisor/Critical Facility Officer
2 Years 2 Months- Oversee security staff of a 10-story building staffed by Bank of America personnel. Trained staff on schedules, evaluations, and disciplinary matters. Coordinated with building operations personnel, bank staff, contractors, and the public. Managed building and medical emergencies. Delivered daily after-hours report detailing security operations and incidents.
- Supervised 3rd shift operations, ensuring compliance with security protocols and client requirements.
- Trained and mentored team members, enhancing performance and operational efficiency.
- Conducted regular inspections of premises to identify security vulnerabilities and implement corrective measures.
Critical Protection Officer
1 Year 2 Months- Maintained security for 60-story corporate office tower of state’s largest bank, ensuring safety and protection of high-value assets. Due to the importance of the facility in the nation’s financial market, specialized training and testing are conducted on all staff. Learned the posts and responsibilities as training began for advancement to supervisory posts.
- Monitored access points to ensure safety and security protocols were followed.
- Conducted regular patrols of premises to deter potential security threats.
- Responded promptly to incidents, coordinating with law enforcement as necessary.
Field Supervisor
1 Year 11 Months- Managed, supervised and coordinated the activities, at the field level, of all assigned security officers at client sites within the branch’s four-state jurisdiction; executed all tasks related to maintaining prescribed standards in compliance with state laws, company policies and contractual client needs. Provided first-line supervision in absence of operations staff, serving as legally armed or unarmed uniformed officer to maintain security and safety. Additionally provided coverage during staff shortages at the site. Duties included: desk clerk, building/grounds checks, armed patrols, customer service.
- Oversaw daily operations and ensured compliance with safety protocols across various sites.
- Trained and mentored junior staff on security procedures and customer service best practices.
- Implemented process improvements that enhanced operational efficiency and reduced response times.
EEO Enforcement Officer
2 Years 10 Months- Collaborated with agencies under the governor to ensure compliance with state and federal Equal Employment Opportunity laws.
- Enforced compliance with state and federal regulations within equal opportunity initiatives.
- Conducted thorough investigations into discrimination complaints, ensuring fair resolutions.
- Collaborated with stakeholders to develop policies promoting diversity and inclusion.
Correction Officer
13 Years- Worked in various roles throughout a minimum and close security institution which housed nearly 2,000 inmates. Assigned daily to work at any of 20 housing units serving from 80 to 124 inmates, the control center, yard, recreation, infirmary, segregation, industrial or food service areas, perimeter vehicles or transportation. Wrote reports, counselled inmates, and investigated complaints. Trained as a Rules Infractions Board hearing officer and certified in general communications and instructional skills, enhancing conflict resolution capabilities. I also served over two years as an Ohio Civil Services Employees Association (OCSEA) union steward.
- Supervised inmate interactions to maintain safety and security within facility.
- Conducted regular inspections of housing units and common areas to identify potential hazards.
- Collaborated with team members to develop and implement effective inmate management strategies.
Security Sergeant
1 Year 6 Months- Supervised security staff during shifts in a 32-story state office tower.
- Supervised security personnel to ensure adherence to safety protocols and operational standards.
- Developed and implemented training programs for new security staff to enhance team performance.
- Conducted regular risk assessments to identify vulnerabilities and improve site security measures.
Conference Consultant
3 Months- Secured mailing lists and wrote news releases, letters, and other documents.
- Led strategic initiatives to enhance community mental health services and programs.
- Collaborated with stakeholders to assess and improve service delivery systems.
- Developed comprehensive training modules for staff on best practices in mental health care.
Managing Editor
3 Months- Enhanced presentation and content of monthly magazine, ensuring alignment with editorial standards. Wrote and edited stories, conducted interviews, provided photography, covered assignments, and developed layouts to deliver engaging and informative content.
- Led editorial strategy, ensuring alignment with publication's mission and audience engagement goals.
- Oversaw content development, maintaining high-quality standards across all published material.
- Mentored junior editors, fostering professional growth and enhancing team productivity.
Youth Leader
9 Months- Worked in multiple areas throughout a juvenile correctional institution which housed nearly 600 teen male inmates. Assigned to work in the housing units, recreation, food service areas, visitation or transportation. Wrote reports, counseled inmates, and investigated infractions.
- Facilitated youth engagement programs to promote personal development and leadership skills.
- Developed and implemented strategies for conflict resolution among at-risk youth populations.
- Coordinated community service projects, fostering collaboration between youth and local organizations.
Residential Care Manager
4 Months- Provided care for youth in agency-operated home. Monitored individual case plans, acquired and maintained employment, tracked schooling, and assisted in developing and maintaining bank accounts.
- Oversaw daily operations ensuring compliance with regulatory standards and quality care protocols.
- Developed and implemented individualized care plans tailored to resident needs and preferences.
- Trained and mentored staff on best practices in residential care management and safety procedures.
Public Information Officer
6 Months- Collaborated with the department’s Small and Developing Business Division, Technological Innovation Division, Coal Technology Division, and Ohio Data Users Center. Wrote press releases and notified media of activities relating to these divisions. Acted as media liaison for divisional and departmental officials, including the Lieutenant Governor, Governor, and the media.
- Developed and implemented strategic communication plans for public outreach initiatives.
- Coordinated media relations and managed press inquiries to enhance public awareness.
- Crafted clear and engaging content for various platforms, including newsletters and social media.
Case Manager
2 Months- Managed a client base of up to eight individuals on probation, parole, or furlough, typically dealing with drug or alcohol dependency. Monitored their activities and provided guidance and counseling.
- Coordinated individualized care plans to support clients in achieving recovery goals.
- Conducted comprehensive assessments to determine client needs and appropriate interventions.
- Collaborated with community resources to facilitate access to mental health and substance use services.
Reporter and Copy Editor
2 Years 5 Months- Researched various subject areas including politics, sports business, and weather. including politics, sports business, weather and other general assignments. Interviewed all governors of West Virginia and Virginia who served during the 1980s, congressional members from both states, and other elected officials. Developed layouts, authored editorial column, wrote investigative series, and represented newspaper on television news shows and at various events.
- Investigated local news stories, ensuring factual accuracy and relevance to community interests.
- Conducted interviews with sources to gather insights and enhance story depth.
- Collaborated with editors to refine articles for clarity and impact before publication.
Residential Supervisor
1 Year 5 Months- Monitored activities of 50 probationers in residential setting to ensure compliance with program rules. Counseled and guided probationers during overnight shifts.
- Supervised daily operations and staff activities to ensure compliance with facility protocols.
- Developed and implemented individualized treatment plans for residents, enhancing personal accountability.
- Coordinated training sessions for staff on crisis intervention and conflict resolution techniques.
Emergency Services Clerk
3 Months- Managed patient files in computer system, ensuring accurate updates and retrievals. Took patient specimens to laboratories and handled telephone and patient inquiries. Supported emergency operations across Psychiatry, Surgery, Pediatrics, Medicine, and Obstetrics/Gynecology.
- Processed patient admissions and discharges efficiently, ensuring accurate data entry in electronic health records.
- Coordinated scheduling of patient appointments, optimizing clinic workflow and enhancing patient satisfaction.
- Assisted with billing inquiries, resolving issues promptly to maintain financial accuracy and customer service standards.
Education
- English, Journalism, History
Skills
Report writing
Safety compliance
Client interaction
Communication skills
Independent work
Dependability
Sanitation practices
Customer engagement
Report writing
Interviewing: Corrections
OBA-G Services
Purpose Magazine
Youth Services
CompDrug
Bluefield Daily Telegraph
Counseling: Corrections
OBA-G Services
Youth Services
Syntaxis
CompDrug
Dallas Restitution Center
Walden Security
Public speaking
Timeline
Custodian
New Covenant Services LLC
01.2023 - CurrentRead More
Fulfillment Associate/FC Associate 1
Amazon Fulfillment Center/CLT-4
06.2020 - 09.2022Read More
3rd Shift Supervisor/Critical Facility Officer
G4S of Charlotte, Bank of America at Transamerica Square
12.2017 - 02.2020Read More
Critical Protection Officer
G4S of Charlotte, Bank of America Corporate Center
10.2016 - 12.2017Read More
Field Supervisor
Walden Security, Charlotte Branch
11.2014 - 10.2016Read More
EEO Enforcement Officer
Ohio Department of Administrative Services, Equal Opportunity Division
02.2008 - 12.2010Read More
Correction Officer
Madison Correctional Institution
02.1995 - 02.2008Read More
Security Sergeant
OBA - G Services
08.1993 - 02.1995Read More
Conference Consultant
Franklin County ADAMH Board
03.1993 - 06.1993Read More
Managing Editor
Purpose Magazine
12.1992 - 03.1993Read More
Youth Leader
Ohio Department of Youth Services
08.1991 - 05.1992Read More
Residential Care Manager
Syntaxis Incorporated
04.1991 - 08.1991Read More
Public Information Officer
Ohio Department of Development, Marketing Division
08.1990 - 02.1991Read More
Case Manager
CompDrug Community Corrections
06.1990 - 08.1990Read More
Reporter and Copy Editor
Bluefield Daily Telegraph
10.1987 - 03.1990Read More
Residential Supervisor
Dallas County Restitution Center
01.1986 - 06.1987Read More
Emergency Services Clerk
Parkland Memorial Hospital
05.1985 - 08.1985Read More
Long Island University
from English, Journalism, History
Read More
Bluefield State College
Read More
SKILLS AND TRAINING
- Training (Student)
- Mediation: 35 hours for certification through the Capital University College of Law
- Annual: 40 hours required each year in Corrections.
- Coursework: Instructional Skills, 36 hours; Rules Infractions Board, 4 hours; Mental Health, 24 hours; Juvenile Offender, 36 hours; Initial Security Officer, 16 hours; Armed Officer Qualification; 16 hours (two states); CPR/AED, 4 hours
- Training (Trainer)
- Employment related: Provided over 200 hours of professional training for my employers in the areas of Employment Discrimination, Sexual Harassment, Cultural Diversity and Vicarious Liability for Supervisors.
- Community related: Has conducted workshops and taught in classrooms in the areas of African American history, crime and violence prevention, sexual responsibility, sexually transmitted illnesses, career development and college preparation in excess of over 150 hours over the past decade.