Donald "Mac" Still
Los Angeles
Summary
Beginning my journey as a resident advisor in early 2022, I immersed myself in the treatment field. Motivated by my own recovery experience just a year prior, I aimed to embody grace and professionalism. Throughout this transformative period, I cultivated skills in patience, compassion, effective communication, critical thinking, and crisis intervention. These proficiencies propelled my progression from resident advisor to lead advisor and ultimately to my current role as a capable case manager.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Case Manager
Grace Recovery
06.2024 - 01.2025
- Treatment planning
- Aftercare planning
- One-on-one counseling
- Facilitated Groups
- Maintained accurate documentation e.g. progress notes, group notes, and incident reports.
- Conducted thorough assessments of clients' situations, identifying issues, goals, and necessary interventions.
- Contributed to team discussions and shared insights and expertise with colleagues to optimize client support strategies.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Educated clients on available programs, benefits, and services.
Lead Advisor
Grace Recovery
09.2022 - 06.2024
- Communicated goals and delegated duties to advisors
- Charting oversight
- Advisor training
- Exercised responsibility for resident wellbeing after hours and on weekends.
- Medication assistance
- Facilitated abbreviated groups
- Crisis Management
- Conflict Management
- Upheld professional boundaries and resident anonymity
- Offsite meeting transportation and supervision
- Intakes
- Assessments
- Kitchen and household cleaning
- Property and body searches
- Item cataloging
- Encouraged positive attitude and 12 step facilitation
Resident Advisor
Grace Recovery
03.2022 - 09.2022
- Medication assistance
- Facilitated abbreviated groups
- Crisis Management
- Conflict Management
- Upheld professional boundaries and resident anonymity
- Offsite meeting transportation and supervision
- Intakes
- Assessments
- Kitchen and household cleaning
- Property and body searches
- Item cataloging
- Encouraged positive attitude and 12 step facilitation
Caregiving Aid
Recover Integrity
10.2021 - 03.2022
- Carried out morning wake ups
- Oversaw morning routines
- Helped bolster mental health and promote a positive attitude
- Established or reaffirmed clients daily agenda
- Facilitated a daily medication practice
- Helped client set daily intentions and identify gratitudes
- Administered medications
- Actively listened to my requests, confirming full understanding before addressing concerns
- Maintained an excellent attendance record, consistently arriving to work on time
- Used coordination and planning skills to achieve results according to schedule
- Identified issues, analyzed information and provided solutions to problems
- Carried out day-day-day duties accurately and efficiently
- Kept an open line of communication with all others invested in the clients well-being, keeping them updated and informed
Line Cook
Dark Horse Bar & Grill
11.2015 - 05.2017
- Increased customer satisfaction by resolving service issues
- Delivered service to customers within specific timeframes
- Performed under high-stress situations to achieve maximum product output
- Participated in team-building activities to enhance working relationships
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Served customers and followed outlined steps of service
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Practiced open communication imperative to succeeding in a sometimes hostile environment
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
Education
Associate of Arts - Addiction Studies
West LA College
Los Angeles, CA06-2025
Hollywood CPR - Film and TV Craft
West LA College
Los Angeles, CA01.2025
GED - undefined
California GED at Online
06.2021
Skills
- Responsible
- Multitasking
- Communication
- Teamwork
- Leadership
- Flexible & Adaptable
- Conflict resolution
- Critical thinking
- Crisis intervention
- Open minded
- Teachable
- Poised
Certification
- RADT
- Final Semester for AA in Addiction Studies to take CDAC-I Exam.
Timeline
Case Manager
Grace Recovery
06.2024 - 01.2025
Lead Advisor
Grace Recovery
09.2022 - 06.2024
Resident Advisor
Grace Recovery
03.2022 - 09.2022
Caregiving Aid
Recover Integrity
10.2021 - 03.2022
Line Cook
Dark Horse Bar & Grill
11.2015 - 05.2017
GED - undefined
California GED at Online
Associate of Arts - Addiction Studies
West LA College
Hollywood CPR - Film and TV Craft
West LA College
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