Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Donald Nathan Gibson

Two Rivers,WI

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Self-Motivated & in love with building a Great Culture.

Overview

10
10
years of professional experience

Work History

District Manager

Take 5 Oil Change
11.2019 - 06.2022
  • Supervised 12 locations to enforce high-quality standards of operation in league with Driven's expectations
  • Located, re-trained, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
  • Modeled best practices for growth and customer service.
  • Coordinated with other district managers to actualize performance improvement strategies.
  • Modeled best practices for sales metrics and customer service.
  • Built positive and productive relationships with store and field leadership.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Exceeded sales targets with well-developed sales strategy and empowering team coaching.
  • Optimized in-store merchandising and monitored inventory availability to increase sales.
  • Generated financial and operational reports to assist management with business strategy.
  • Held meetings with Managers/District Managers/Regional Director to identify techniques to overcome obstacles.
  • Problem Solving
  • Grew a Great Culture : Conversions of Green Bay Locations
  • Assisted Around the Region
  • Worked collaboratively with loss prevention to decrease shrink and boost loss awareness.
  • Evaluated costs against expected market price points and set structures to achieve profit targets.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Built relationships with customers and community to establish long-term business growth.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.

Manager

Take 5 Oil Change
04.2012 - 10.2019
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Improved marketing to attract new customers and promote business.
  • Planned and budgeted accurately to provide business with resources needed to operate smoothly.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Education

High School Diploma -

Jefferson County High School
Dandridge, TN
05.2011

Skills

  • Leadership Skills
  • Performance Oversight
  • Group Presentations
  • Profit and Loss
  • Data Analytics
  • Sales Forecasts
  • Attention to Detail
  • Administration and Reporting
  • Recruiting and Hiring
  • Team Meetings
  • Staff Development
  • Operational Improvements

Accomplishments

    -Runner Up in District Manager of the Year First Year as District Manager

    -Accolades and Trophies From Driven Brands

    -Built Leadership & Grew Employees in Pit Tech to President Roadmap

Timeline

District Manager

Take 5 Oil Change
11.2019 - 06.2022

Manager

Take 5 Oil Change
04.2012 - 10.2019

High School Diploma -

Jefferson County High School

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Donald Nathan Gibson