Donald Nathan Gibson
Two Rivers,WI
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Self-Motivated & in love with building a Great Culture.
Overview
10
10
years of professional experience
Work History
District Manager
Take 5 Oil Change
Green Bay, WI
11.2019 - 06.2022
- Supervised 12 locations to enforce high-quality standards of operation in league with Driven's expectations
- Located, re-trained, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Modeled best practices for growth and customer service.
- Coordinated with other district managers to actualize performance improvement strategies.
- Modeled best practices for sales metrics and customer service.
- Built positive and productive relationships with store and field leadership.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Exceeded sales targets with well-developed sales strategy and empowering team coaching.
- Optimized in-store merchandising and monitored inventory availability to increase sales.
- Generated financial and operational reports to assist management with business strategy.
- Held meetings with Managers/District Managers/Regional Director to identify techniques to overcome obstacles.
- Problem Solving
- Grew a Great Culture : Conversions of Green Bay Locations
- Assisted Around the Region
- Worked collaboratively with loss prevention to decrease shrink and boost loss awareness.
- Evaluated costs against expected market price points and set structures to achieve profit targets.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Built relationships with customers and community to establish long-term business growth.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Manager
Take 5 Oil Change
Baton Rouge, LA & Virginia Beach, VA
04.2012 - 10.2019
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Improved marketing to attract new customers and promote business.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Education
High School Diploma -
Jefferson County High School
Dandridge, TN05.2011
Skills
- Leadership Skills
- Performance Oversight
- Group Presentations
- Profit and Loss
- Data Analytics
- Sales Forecasts
- Attention to Detail
- Administration and Reporting
- Recruiting and Hiring
- Team Meetings
- Staff Development
- Operational Improvements
Accomplishments
-Runner Up in District Manager of the Year First Year as District Manager
-Accolades and Trophies From Driven Brands
-Built Leadership & Grew Employees in Pit Tech to President Roadmap
Timeline
District Manager
Take 5 Oil Change
11.2019 - 06.2022
Manager
Take 5 Oil Change
04.2012 - 10.2019
High School Diploma -
Jefferson County High School