Summary
Overview
Work History
Education
Skills
Timeline
Generic

Donald Nicholas Lichoff II

Willard,OH

Summary

Versatile and reliable, honed multitasking and inventory management skills. Demonstrated exceptional reliability and prioritization, enhancing workflow and reducing stock discrepancies. Achieved significant improvements in welding quality at Patterson and Sons, showcasing advanced MIG and TIG techniques. Committed to excellence and efficiency, consistently exceeding employer expectations.

Overview

29
29
years of professional experience

Work History

Shipping

Pepperidge Farm
08.2023 - Current

General Service Worker

Pepperidge Farm
02.2020 - 11.2022

Primary Caregiver

Self-employeed
07.2015 - 02.2020
  • Maintained clean, safe, and well-organized environment.
  • Assisted disabled clients to support independence and well-being.
  • Monitored progress and documented fathers health status changes to keep care team updated.
  • Safeguarded patients from falls or injuries by implementing safety measures throughout the home environment.
  • Provided transportation assistance for errands, appointments, and social outings to maintain an active lifestyle for patients.
  • Coordinated medical appointments for patients, managing schedules to ensure timely visits with healthcare providers.
  • Assisted patients with daily living activities such as bathing, dressing, grooming, and meal preparation to promote independence.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Managed medications, ensuring timely administration and adherence to prescribed dosages for optimal health outcomes.

Welding Fabricator

Didion
03.2011 - 07.2015
  • Achieved consistent weld quality through careful preparation of materials and attention to detail during execution.
  • Advanced skills in various welding techniques including MIG, TIG, stick welding, and plasma cutting.
  • Streamlined workflow processes, implementing efficient organization methods in the workshop area.
  • Optimized resource usage by recycling or repurposing scrap metal whenever possible.
  • Communicated with supervisors and engineers to verify quality of finished work met specifications.
  • Provided input into selection of welding supplies, negotiating best deals to make welding process efficient and cost-effective.
  • Detected faulty operation of equipment and defective materials and promptly resolved issues.
  • Inspected parts and components for defects in soldering process.
  • Inspected welds for accuracy and conformance to specifications.
  • Tested strength and quality of welds using tension, bend and penetration tests.
  • Performed preventative maintenance and minor repairs on welding and fabrication equipment to keep in optimum working condition.

Store Owner

Woody's
10.2010 - 07.2015
  • Developed a loyal customer base with personalized assistance, attentive listening, and friendly interactions.
  • Adapted store operations to meet changing market conditions and customer needs while preserving overall business stability.
  • Maintained a clean, organized, and visually appealing store environment to create an inviting shopping experience.
  • Enhanced customer satisfaction by providing exceptional service and addressing customer inquiries or concerns promptly.
  • Managed inventory levels for optimal stock availability, reducing excess stock and minimizing costs.
  • Increased store sales by implementing effective marketing strategies and attractive merchandise displays.
  • Monitored financial performance with regular budget reviews, identifying areas for cost reduction or revenue growth opportunities.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Managed day-to-day business operations.

Service Manager

Sharpnack Automotive Company
06.2005 - 02.2011
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Coordinated with other departments to maintain streamlined and productive workflow.
  • Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
  • Implemented strategies to increase customer service satisfaction ratings.
  • Negotiated with vendors to secure best prices for parts and supplies.
  • Improved operational efficiency by redesigning service area layout for better workflow and customer experience.
  • Optimized inventory management, reducing excess stock and improving parts availability for service tasks.
  • Streamlined warranty claim processes, enhancing customer satisfaction by ensuring timely resolution of service issues.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.

Service Porter

Sharpnack Automotive Company
06.1995 - 05.2005
  • Demonstrated strong problem-solving skills when addressing any issues that arose during daily operations or customer interactions.
  • Enhanced customer satisfaction by promptly greeting and directing them to the appropriate service area.
  • Displayed adaptability during periods of high volume or unexpected challenges within the workplace, ensuring seamless day-to-day operations despite unforeseen circumstances.
  • Demonstrated commitment through impeccable attendance and quality performance.
  • Performed cleaning and maintenance duties as directed.
  • Communicated with coworkers and managers about completed duties.
  • Fostered positive working relationships among colleagues through open communication, teamwork, and mutual respect towards one another''s roles within the organization.
  • Facilitated smooth operations within the service department through effective communication with team members and supervisors.
  • Ensured safety compliance by keeping service areas free of hazards and maintaining proper signage where required.
  • Supported sales team efforts, ensuring all vehicles were prepared and ready for test drives or delivery.
  • Helped maintain a professional atmosphere within the dealership, adhering to dress codes, punctuality standards, and appropriate conduct guidelines at all times.
  • Assisted in reducing vehicle maintenance times with timely delivery of parts and tools to technicians.
  • Improved overall cleanliness and appearance of the dealership by regularly washing and detailing vehicles on display.
  • Reduced wait times for customers through efficient organization of vehicle intake process during peak hours.
  • Responded to customer requests efficiently and with knowledgeable assistance.
  • Patrolled parking areas regularly to identify security, safety or vehicle concerns.
  • Removed safety hazards, soiled items, and trash from customer areas.

Welding Fabricator

Patterson and Sons
03.1998 - 07.2003
  • Achieved consistent weld quality through careful preparation of materials and attention to detail during execution.
  • Advanced skills in various welding techniques including MIG, TIG, stick welding, and plasma cutting.
  • Improved welding quality by performing precise cuts, bevels, and welds on various metals.
  • Maintained superior craftsmanship standards while working under tight deadlines in a fast-paced environment.
  • Read and followed blueprints and weld diagrams.
  • Developed a strong understanding of blueprints and technical drawings to ensure accurate fabrication outcomes.
  • Enhanced workplace safety by adhering to strict safety guidelines and wearing appropriate protective gear.

Education

High School Diploma -

Willard High School
Willard, Oh
06-1997

Certificate of Technical Studies - Welding And Fabrication

Pioneer Vocational School
Shelby, OH
06-1997

Skills

  • Shipping and receiving
  • Order picking and processing
  • Inventory optimization
  • Shipping coordination
  • Shipping and receiving support
  • Shipment planning
  • Multitasking Abilities
  • Reliability
  • Record-keeping
  • Inventory Management
  • Prioritization
  • Prepare documents

Timeline

Shipping

Pepperidge Farm
08.2023 - Current

General Service Worker

Pepperidge Farm
02.2020 - 11.2022

Primary Caregiver

Self-employeed
07.2015 - 02.2020

Welding Fabricator

Didion
03.2011 - 07.2015

Store Owner

Woody's
10.2010 - 07.2015

Service Manager

Sharpnack Automotive Company
06.2005 - 02.2011

Welding Fabricator

Patterson and Sons
03.1998 - 07.2003

Service Porter

Sharpnack Automotive Company
06.1995 - 05.2005

High School Diploma -

Willard High School

Certificate of Technical Studies - Welding And Fabrication

Pioneer Vocational School

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Donald Nicholas Lichoff II