Donaldo O. Ricketts
Brooklyn,NY
Summary
My Name is Donaldo O. Ricketts, a self motivated person from the lovely island of Jamaica, an individual who will stop at nothing to get the task at hand done, I see myself always learning new things here. I offer skills in Microsoft Office Suite, Excel, Web Development(basics). Results-driven Customer Support Specialist with background in managing customer inquiries and complaints, troubleshooting technical issues, and maintaining high customer satisfaction levels. Strengths include problem-solving skills, empathetic communication style, and adeptness at learning new technologies. Significant impact made in previous roles through improvement of support processes to streamline operations and enhance customer experiences.
Overview
13
13
years of professional experience
Work History
Shift Manager
Checkers
11.2023 - 02.2024
- Overseeing the daily activities of the business with about 8-12 crew members, helping elderly customers to get orders correct, fixing any issues over the phone or in house that may arise in a timely and confidential manner, being a team leader and player in all activities at the store
- Handling disgruntled customers
- Making truck orders, calculating the daily sales, ensuring all registers were balanced and cash in safe was accounted for.
Police Officer (Constable)
Ministry Of National Security
11.2017 - 07.2021
- My job entails basic first aid, from the applying of a bandaid to helping seriously injured persons
- Public speaking for schools on career day or just a regular function, Detaining individuals taken in by our operations team along with soldiers to have them checked if they are involved in any form of gangs or drugs organisation.Security detail for government officials, and also special events
- Protecting the country and its citizens as well as visitors.
Sales Representative & Booking Agent
Alliance One
04.2017 - 10.2017
- Selling insurance to customers in the UK & USA for properties on Our HomeAway website so that persons are covered in case of any damages to property, their person, flight cancellations, as well as assist to list their property on the website
- It was also my responsibility to book flights and hotels for customers looking for a nice get away at good rates from our BookIt website, check to ensure all the amenities they want were there and also follow up on persons who wanted to pay via instalments.
Product Support Specialist (CSR),(SME)
Acs A Xerox Company
03.2014 - 09.2017
- Taking calls from customers in the U.S and Canada and assisting them over the phone to fix the issues with their Xerox Printers and install drivers on Macs and Windows Computers
- Setup Scanning, Faxing, send Parts to customers' locations for Xerox.Trained new agents on the model printers.Remotely access customers devices to fix software issues experienced
- Certified Product Support Specialist and Subject Matter Expert
- (SME)
Administrative and Guidance Counselor Assistant
Frome Technical High School
05.2013 - 01.2014
- Duties entails taking calls for the Principal and Secretary, Assisting Parents,Teachers and Students with documents to print
- Retrieve Pass Students Certificates, arrange in alphabetical orders and grades personal information and reports for students in cabinets and shelves
- Working with the Bursar to ensure storeroom is kept, making payments to companies and signing documents on behalf of the Bursar
- Attending classes from grades 7-9 For Guidance Counsellors, creating activities for the students, Listening to their complaints, counselling students
- Providing tickets to students to get lunch on the PATH Programmes
- Keep In touch with parents of students at the school to ensure that students are well.
Assistant Manager And Customer Service Rep
Goofy's Internet Cafe
07.2011 - 01.2012
- My job description entails ensuring the proper maintenance of the property, assisting customers with queries they have on a particular application or concerns on a daily basis.Printing Documents For Customers and also helping to create applications for them
- Basic accounting, ensuring that at the end of everyday and week the books are balanced and delivering quality customer service.
Education
The National Council on Technical and Vocational Educational and Training (NCTVET)
01.2014
Frome Technical High School
01.2011
National Caregiver Certification Program
Skills
- Employee Training
- Quality Assurance
- Tech-Savvy
- Decision-Making
- Handling Customer Complaints
- Interpersonal Skills
- Payment Processing
- Hiring and Recruiting
- Cash Handling
- Staff Training and Onboarding
Timeline
Shift Manager
Checkers
11.2023 - 02.2024
Police Officer (Constable)
Ministry Of National Security
11.2017 - 07.2021
Sales Representative & Booking Agent
Alliance One
04.2017 - 10.2017
Product Support Specialist (CSR),(SME)
Acs A Xerox Company
03.2014 - 09.2017
Administrative and Guidance Counselor Assistant
Frome Technical High School
05.2013 - 01.2014
Assistant Manager And Customer Service Rep
Goofy's Internet Cafe
07.2011 - 01.2012
The National Council on Technical and Vocational Educational and Training (NCTVET)
Frome Technical High School
National Caregiver Certification Program