Donald (Robin) Scott
Florence,Kentucky
Summary
High-performing Sales Manager with over 20 years of real estate lending experience and 30+ years of consumer sales/lending experience in both direct and indirect lending. Dedicated focus on work quality and operational accuracy as well as delivering individual/team results that optimize both profitability as well as customer experience. Experienced in working in challenging environment(s) while maintaining/exceeding sales goals, coaching and developing team members, and serving as a liaison between cross-functional lines of business. Proven leader and successes in the Team environment.
Overview
29
29
years of professional experience
Work History
Area Manager
Union Home Mortgage
04.2022 - 09.2022
- Facilitate recruiting, onboarding, training, and management of new origination staff in the Northern Kentucky office.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Coached, developed and motivated team to achieve revenue goals.
Area Sales Manager II / Vice President
Fifth Third Bank
06.2012 - 01.2022
- Responsible for Loan Origination Team in Northern Kentucky/West Side of Cincinnati with projected sales of $200MM per year
- Span of control of 15-20 direct reports
- Coached, developed and motivated team to achieve revenue goals.
- Supported sales team members to drive growth and development.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Managed Customer Experience as measured by CEI scores with team, maintained exceptional scores with team during extremely volatile and challenging market conditions
- Coached and managed work quality of direct reports, maintained top 10% status in company in work quality
- Recruited and trained new loan origination staff, maintained extremely low turnover status of existing staff
- Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
- Exceptional change leader
Mortgage Sales Coach / Vice President
Fifth Third Bank
12.2010 - 06.2012
- Developed and implemented strategy for onboarding and training newly hired loan origination staff
- Served as SME for products, systems, and policies related to consumer retail mortgage line of business
- Worked closely with newly hired staff to train and develop behaviors that led to greater productivity
- Crafted overall sales strategies and coordinated activities of sales executives to achieve revenue goals.
- Developed and trained cross functional activities that encouraged the interaction of different lines of business (Mortgage, Retail, Investment Advisors, Commercial, Business Banking) to deepen customer relationships and increase share of wallet
Senior Mortgage Loan Originator / Asst. VP
Fifth Third Bank
05.2004 - 12.2010
- Evaluated loan requests and documents to verify accuracy and completeness.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
- Identified opportunities to cross-sell and upsell loan products to customers.
- Approved loan applications based on customer creditworthiness and provided detailed financial advice.
Finance Manager
Performance Automotive Group
01.1994 - 01.2003
- Managed full portfolio of arrangement of indirect financing with third party banks/lenders.
- Drove profit increases through secondary sales as well as through dealer participation optimization
- Ensured compliance with regulatory agencies and supervisors for all loan/lease contracts, lien perfection documents, and documentation needed for conveyance and registration
Education
Bachelor of Arts - Business Administration And Management
Northern Kentucky University
Highland Heights, KYNational Mortgage Licensing System NMLS 829696
Skills
- Extensive Knowledge of Real Estate Origination Process
- Extensive Knowledge of Federal Mortgage Lending Policies and Procedures (CONV/FHA/VA, RESPA/TILA)
- Team Management In Highly Competitive Industry
- Effective Change Leader
- Managing Operations and Efficiency
- Fluent in Consumer Lending Processes
- Customer Experience Focused
- Staff Training
- Recruitment and Hiring
- Territory Management
- Product and Service Sales
- Staff Development
- Goals and Performance
- Talent Review
- Customer Relationship Management
- Cross-Functional Collaboration
Affiliations
- Registered, National Mortgage Licensing System, NMLS 829696
- Member, Northern Kentucky Association of Realtors
- Member, Builders Industry Association of Northern Kentucky
- Member, Greater Cincinnati Mortgage Brokers Association
- Lifelong Resident of Northern Kentucky
- Supporter of United Way, Artworks, and various charities
- Longtime supporter of Brighton Center (Neighborhood Development Center in Northern Kentucky)
Timeline
Area Manager
Union Home Mortgage
04.2022 - 09.2022
Area Sales Manager II / Vice President
Fifth Third Bank
06.2012 - 01.2022
Mortgage Sales Coach / Vice President
Fifth Third Bank
12.2010 - 06.2012
Senior Mortgage Loan Originator / Asst. VP
Fifth Third Bank
05.2004 - 12.2010
Finance Manager
Performance Automotive Group
01.1994 - 01.2003
Bachelor of Arts - Business Administration And Management
Northern Kentucky University
National Mortgage Licensing System NMLS 829696
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