Donald Stephen Jones
Saint Augustine,FL
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
23
23
years of professional experience
Work History
Enrollment and Customer Service Specialist
TurboDebt
10.2022 - 11.2023
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Enrolled clients using consultative sales process in fast paced call center environment.
- Collected and scheduled payments
- Used both Salesforce and Vanilla Soft Crm
- Consistently ranked as top producer each month.
Sales and Customer Service
Terminix Pest Control
01.2022 - 10.2022
- Skilled at working independently and collaboratively in a team environment.
- Developed and maintained courteous and effective working relationships.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Resolved problems, improved operations and provided exceptional service.
Area Manager
Culligan Water Conditioning Service
08.2020 - 01.2022
- Direct Sales of water softening systems in NE Florida.
- Consistently top 10 producer in the SE USA.
- Established clear objectives for each project, setting expectations and assigning appropriate resources as needed.
- Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
Regional Sales and Customer Service Manager
Carolina Biological Supply Company
11.2013 - 08.2020
- Developed and implemented agreed upon customer service, sales, and marketing plans to meet goals and expand business in a six state territory.
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Worked with sales and support teams for achievement of customer satisfaction, revenue generation, and long term account goals in line with company vision and values.
- Researched and observed emerging markets and market shifts to take advantage of potential leads and new markets.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
Regional Sales Manager
Delta Education
11.2000 - 11.2013
- Responsible for sales of innovative, inquiry based science programs in the SE USA.
- Leveraged expertise, motivational skills, and interpersonal talents to conduct training and development sessions for consultants and sales representatives.
- Represented the company at national, regional, state, and local trade shows.
- Prepared sales presentations for clients showing success and credibility of products.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Analyzed competitor offerings to devise targeted sales pitches, effectively differentiating our products from competitors in the marketplace.
Education
Master of Education - Curriculum And Instruction
AIU
Atlanta, GA02.2013
BBA - Organizational Psychology And Development
AIU
Atlanta, GA02.2008
Skills
- Calm Under Pressure
- Product Education
- Customer Relationship Management
- Salesforce CRM
- Sales Transaction
- Customer Retention Strategies
- Account Management
- Telephone Etiquette
- Problem-solving abilities
Timeline
Enrollment and Customer Service Specialist
TurboDebt
10.2022 - 11.2023
Sales and Customer Service
Terminix Pest Control
01.2022 - 10.2022
Area Manager
Culligan Water Conditioning Service
08.2020 - 01.2022
Regional Sales and Customer Service Manager
Carolina Biological Supply Company
11.2013 - 08.2020
Regional Sales Manager
Delta Education
11.2000 - 11.2013
Master of Education - Curriculum And Instruction
AIU
BBA - Organizational Psychology And Development
AIU
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