Donalson Gilles
Detroit,MI
Summary
Proactive Travel Agency Manager with extensive experience in strategic planning and sales management. Successfully developed vendor relationships and local partnerships, expanded client base by targeting niche markets, and led a team to deliver high-quality service. Fluent in multiple languages and skilled in cross-cultural understanding, staff training, and online booking platforms.
Overview
1
1
year of professional experience
Work History
Travel Agency Manager
Citadelle Business Group
01.2024 - Current
- Developed strong relationships with vendors for better travel deals and more options for clients.
- Established partnerships with local businesses to create unique travel packages tailored to client preferences.
- Handled customer complaints promptly and professionally, resolving issues to maintain client satisfaction.
- Expanded the agency's client base by targeting niche markets and offering specialized services to meet their unique travel needs.
- Spearheaded the successful launch of online booking platform, making reservation process more convenient for clients.
- Increased customer satisfaction by implementing streamlined booking processes and personalized travel itineraries.
- Managed and led a team of travel agents, ensuring consistent high-quality service to clients.
Education
Forklift
Detroit Training Center
Detroit, MI08.2024
Associate of Science - Science of Environnement
QUISQUEYA
TURGEAU, Port-au-Prince, HAITI01.2023
Skills
- Sales management
- Cross-cultural understanding
- Travel industry expertise
- Staff Training and Development
- Fluent in Multiple Languages
- Strategic Planning
Languages
French
Full Professional
Spanish
Professional Working
English
Professional Working
Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
On-SiteRemoteImportant To Me
Work-life balanceFlexible work hoursPaid time offHealthcare benefitsPaid sick leaveTimeline
Travel Agency Manager
Citadelle Business Group
01.2024 - Current
Forklift
Detroit Training Center
Associate of Science - Science of Environnement
QUISQUEYA
Certification
Forklift certification training
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