Summary
Overview
Work History
Education
Skills
Timeline
Donancy Ruiz

Donancy Ruiz

Tucson,AZ

Summary

Dynamic and reliable delivery driver with a valid driver's license and a proven track record at DoorDash. Known for exceptional customer service and effective problem-solving skills, consistently ensuring timely deliveries and positive customer experiences. Committed to teamwork and maintaining high standards of vehicle maintenance and safety.

Customer Service & Satisfaction:

Exceeding Customer Satisfaction Targets:

Consistently achieving high customer satisfaction ratings (95% or higher) through positive interactions and resolving complaints effectively.

Resolving Customer Complaints:

Successfully addressing customer issues and concerns, turning potential negative experiences into positive ones.

Developing Loyal Customer Base:

Building relationships with regular customers, resulting in repeat business and positive word-of-mouth referrals.

Efficiency & Accuracy:

Reducing Checkout Times:

Implementing strategies or procedures to improve checkout speed and efficiency, such as streamlining payment processes or using advanced queuing systems.

Accurate Transaction Processing:

Maintaining a high accuracy rate in cash handling and change distribution (99% accuracy).

Overview

18
18
years of professional experience

Work History

Delivery Driver

DoorDash
11.2019 - Current

Key Responsibilities:

Driving: Safely operate a vehicle while adhering to traffic laws and route guidelines.

Order Verification: Confirming the accuracy of orders before delivery.

Delivery: Delivering food to customers in a timely manner, often within a specific time window.

Payment: Collecting payment from customers, either cash or card.

Customer Service: Communicating with customers, addressing inquiries, and resolving issues.

Vehicle Maintenance: Ensuring the vehicle is in good working order, including routine inspections.

Restaurant Support: Depending on the role, drivers may also assist with restaurant operations, such as food preparation or restocking.




Skills and Qualifications:

Valid Driver's License: A clean driving record is often a requirement.

Reliability: Being punctual and dependable are essential for meeting delivery deadlines.

Communication Skills: Effectively communicating with customers and dispatch.

Time Management: Efficiently managing time to meet delivery targets.

Problem-Solving: Being able to handle unexpected situations and resolve issues.

Customer Service: Providing a positive and helpful experience for customers.

Navigation Skills: Being able to navigate efficiently using GPS and local knowledge.

Physical Stamina: Lifting and carrying food orders, especially in cold or hot conditions.

Cashier

Taco Bell
02.2019 - 11.2019

Key Responsibilities:

Customer Service: Greeting customers, taking orders, and ensuring a positive experience.

Cash Handling: Operating cash registers, processing payments (cash, credit, debit), and accurately making change.

Food Preparation: Assisting with food preparation, assembly, and packaging.

Inventory Management: Maintaining and stocking food and beverage items.

Restaurant Cleanliness: Maintaining a clean and organized work and dining environment.

Safety Standards: Adhering to food safety procedures and maintaining a safe work environment.

Problem Solving: Addressing and resolving customer inquiries and concerns.

Required Skills and Qualifications:

Excellent customer service skills: The ability to interact with customers in a positive and friendly manner.

Basic math skills: For accurate cash handling and transactions.

Ability to operate a cash register and other POS systems: Experience with point-of-sale systems and payment processing.

Food safety knowledge: Understanding basic food safety practices and procedures.

Teamwork and communication skills: Working effectively with other team members to provide efficient service.

Flagger

Road Safe Traffic Systems
10.2010 - 01.2011

Core Responsibilities:

Directing Traffic:

Using hand signals, flags, and other signaling devices to guide drivers through construction zones or work areas.

Ensuring Safety:

Maintaining alertness and ensuring the safety of both workers and drivers by anticipating driver behavior and adjusting signals accordingly.

Traffic Control:

Setting up and taking down traffic control devices like cones, barricades, and signs to manage traffic flow.

Communication:

Communicating with other flaggers, construction workers, and potentially emergency responders through radio or other methods to coordinate traffic flow.

Additional Duties:

Maintaining Records:

Keeping records of any traffic violations or unsafe driving behaviors and reporting them to appropriate authorities.

Reporting Emergencies:

Responding quickly to emergencies or unexpected events, such as accidents or equipment failures.

Following Procedures:

Adhering to established safety protocols and guidelines for flagging.

Reporting Negligence:

Identifying and reporting negligent drivers to the appropriate authorities.

Skills and Qualifications:

Communication: Ability to communicate clearly and effectively, especially under pressure.

Alertness and Attention to Detail: Staying vigilant and observant to anticipate driver behavior and react quickly to changing situations.

Safety Awareness: Understanding and following safety procedures and guidelines.

Problem-Solving: Ability to quickly assess situations and make decisions to ensure the safety of everyone involved.

Physical Stamina: Ability to stand for extended periods and move quickly if necessary.

Cashier

Taco Bell
06.2010 - 10.2010

Key Responsibilities:

Customer Service: Greeting customers, taking orders, and ensuring a positive experience.

Cash Handling: Operating cash registers, processing payments (cash, credit, debit), and accurately making change.

Food Preparation: Assisting with food preparation, assembly, and packaging.

Inventory Management: Maintaining and stocking food and beverage items.

Restaurant Cleanliness: Maintaining a clean and organized work and dining environment.

Safety Standards: Adhering to food safety procedures and maintaining a safe work environment.

Problem Solving: Addressing and resolving customer inquiries and concerns.

Required Skills and Qualifications:

Excellent customer service skills: The ability to interact with customers in a positive and friendly manner.

Basic math skills: For accurate cash handling and transactions.

Ability to operate a cash register and other POS systems: Experience with point-of-sale systems and payment processing.

Food safety knowledge: Understanding basic food safety practices and procedures.

Teamwork and communication skills: Working effectively with other team members to provide efficient service.

Cashier

J & J Mongolian Grill
07.2009 - 12.2009

Key Responsibilities:

Customer Service: Greeting customers, taking orders, and ensuring a positive experience.

Cash Handling: Operating cash registers, processing payments (cash, credit, debit), and accurately making change.

Food Preparation: Assisting with food preparation, assembly, and packaging.

Inventory Management: Maintaining and stocking food and beverage items.

Restaurant Cleanliness: Maintaining a clean and organized work and dining environment.

Safety Standards: Adhering to food safety procedures and maintaining a safe work environment.

Problem Solving: Addressing and resolving customer inquiries and concerns.

Required Skills and Qualifications:

Excellent customer service skills: The ability to interact with customers in a positive and friendly manner.

Basic math skills: For accurate cash handling and transactions.

Ability to operate a cash register and other POS systems: Experience with point-of-sale systems and payment processing.

Food safety knowledge: Understanding basic food safety practices and procedures.

Teamwork and communication skills: Working effectively with other team members to provide efficient service.



Required Skills and Qualifications:

Excellent customer service skills: The ability to interact with customers in a positive and friendly manner.

Basic math skills: For accurate cash handling and transactions.

Ability to operate a cash register and other POS systems: Experience with point-of-sale systems and payment processing.

Food safety knowledge: Understanding basic food safety practices and procedures.

Teamwork and communication skills: Working effectively with other team members to provide efficient service.

Cashier

Old Country Buffet
07.2009 - 12.2009

Key Responsibilities:

Customer Service: Greeting customers, taking orders, and ensuring a positive experience.

Cash Handling: Operating cash registers, processing payments (cash, credit, debit), and accurately making change.

Food Preparation: Assisting with food preparation, assembly, and packaging.

Inventory Management: Maintaining and stocking food and beverage items.

Restaurant Cleanliness: Maintaining a clean and organized work and dining environment.

Safety Standards: Adhering to food safety procedures and maintaining a safe work environment.

Problem Solving: Addressing and resolving customer inquiries and concerns.

Required Skills and Qualifications:

Excellent customer service skills: The ability to interact with customers in a positive and friendly manner.

Basic math skills: For accurate cash handling and transactions.

Ability to operate a cash register and other POS systems: Experience with point-of-sale systems and payment processing.

Food safety knowledge: Understanding basic food safety practices and procedures.

Teamwork and communication skills: Working effectively with other team members to provide efficient service.



Required Skills and Qualifications:

Excellent customer service skills: The ability to interact with customers in a positive and friendly manner.

Basic math skills: For accurate cash handling and transactions.

Ability to operate a cash register and other POS systems: Experience with point-of-sale systems and payment processing.

Food safety knowledge: Understanding basic food safety practices and procedures.

Teamwork and communication skills: Working effectively with other team members to provide efficient service.

Cashier

Old Country Buffet
07.2009 - 12.2009

Key Responsibilities:

Customer Service: Greeting customers, taking orders, and ensuring a positive experience.

Cash Handling: Operating cash registers, processing payments (cash, credit, debit), and accurately making change.

Food Preparation: Assisting with food preparation, assembly, and packaging.

Inventory Management: Maintaining and stocking food and beverage items.

Restaurant Cleanliness: Maintaining a clean and organized work and dining environment.

Safety Standards: Adhering to food safety procedures and maintaining a safe work environment.

Problem Solving: Addressing and resolving customer inquiries and concerns.

Required Skills and Qualifications:

Excellent customer service skills: The ability to interact with customers in a positive and friendly manner.

Basic math skills: For accurate cash handling and transactions.

Ability to operate a cash register and other POS systems: Experience with point-of-sale systems and payment processing.

Food safety knowledge: Understanding basic food safety practices and procedures.

Teamwork and communication skills: Working effectively with other team members to provide efficient service.

Cashier

Dairy Queen
06.2007 - 07.2008

Key Responsibilities:

Customer Service: Greeting customers, taking orders, and ensuring a positive experience.

Cash Handling: Operating cash registers, processing payments (cash, credit, debit), and accurately making change.

Food Preparation: Assisting with food preparation, assembly, and packaging.

Inventory Management: Maintaining and stocking food and beverage items.

Restaurant Cleanliness: Maintaining a clean and organized work and dining environment.

Safety Standards: Adhering to food safety procedures and maintaining a safe work environment.

Problem Solving: Addressing and resolving customer inquiries and concerns.

Required Skills and Qualifications:

Excellent customer service skills: The ability to interact with customers in a positive and friendly manner.

Basic math skills: For accurate cash handling and transactions.

Ability to operate a cash register and other POS systems: Experience with point-of-sale systems and payment processing.

Food safety knowledge: Understanding basic food safety practices and procedures.

Teamwork and communication skills: Working effectively with other team members to provide efficient service.


Required Skills and Qualifications:

Excellent customer service skills: The ability to interact with customers in a positive and friendly manner.

Basic math skills: For accurate cash handling and transactions.

Ability to operate a cash register and other POS systems: Experience with point-of-sale systems and payment processing.

Food safety knowledge: Understanding basic food safety practices and procedures.

Teamwork and communication skills: Working effectively with other team members to provide efficient service.

Education

NWIC, Lummi Washington

Skills

  • Positive attitude
  • Customer service
  • Valid Driver's license
  • Teamwork and collaboration

Timeline

Delivery Driver - DoorDash
11.2019 - Current
Cashier - Taco Bell
02.2019 - 11.2019
Flagger - Road Safe Traffic Systems
10.2010 - 01.2011
Cashier - Taco Bell
06.2010 - 10.2010
Cashier - J & J Mongolian Grill
07.2009 - 12.2009
Cashier - Old Country Buffet
07.2009 - 12.2009
Cashier - Old Country Buffet
07.2009 - 12.2009
Cashier - Dairy Queen
06.2007 - 07.2008
NWIC - ,