Donasia Vassell
Client Service Supervisor
Duluth,GA
Summary
Motivated and devoted individual with skills in Spa management, personal communication, customer service and conflict resolution; seeking the role of Beauty Professional within the growing industry.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
1
1
Language
Work History
Customer Service Agent
ResultsCX
Duluth, GA
07.2022 - Current
- Precisely analyze and interpret information given by the customer.
- Provide excellent customer service.
- Communicate with customers over the phone, via email, and/or online chat.
- Ensures responses are delivered to customers within agreed timescales.
- Ensure system entries are completed in an accurate, complete, and timely manner.
- Navigate computer with multiple windows and screens
- Resolve any customer enquiries by telephone while providing an exceptional customer service experience by displaying a positive and service-oriented attitude.
Shift Supervisor
Panera Bread
Atlanta, GA
09.2017 - 07.2022
- Oversee all front and back of house restaurant operations
- Respond to customer complaints tactfully and professionally
- Coach new employees and provide ongoing training for all staff
- Ensure customer satisfaction by promoting excellent service
- Maintain quality control for all food served
- Keep accurate count on all cash drawers
- Perform tasks in areas that lack
- Ensure clean and safe environment for all guests and staff.
Sales Associate
TJ Maxx
Florence, SC
01.2017 - 09.2017
- Creating an engaging shopping experience for customers by initiating conversations and interacting in an authentic, personalized manner.
- Share advice with customers based on current trends, products, and new promotions; suggest alternative products, complementary pieces, and styling ideas based on the customers personal style and interests.
- Maintaining visual and display standards while ensuring the selling-floor is well stocked.
- Collaborating with management and peers by sharing ideas in a positive and respectful manner.
- Ensure the company's policies and procedures are followed for inventory control, safety standards, etc.
- Assisting with the opening and closing procedures for the store; use cash registers and inventory control systems.
- Ensure clean and safe environment for all guests and staff.
Education
High School Diploma -
William H. Maxwell CTE High School
Brooklyn, NY 09.2008 - 06.2012
Beauty/Esthetics Diploma - Esthetics
The Elaine Sterling Institute
Lawrenceville, GA 08.2022 - Current
Skills
Strong leadership skillsundefined
Certification
ServSafe Management
Timeline
Beauty/Esthetics Diploma - Esthetics
The Elaine Sterling Institute
08.2022 - Current
Customer Service Agent
ResultsCX
07.2022 - Current
Wax Technician
04-2021
Facial Specialist
02-2021
ServSafe Management
06-2020
Shift Supervisor
Panera Bread
09.2017 - 07.2022
Sales Associate
TJ Maxx
01.2017 - 09.2017
High School Diploma -
William H. Maxwell CTE High School
09.2008 - 06.2012
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