Donasia Vassell
Client Service Supervisor
Duluth,GA
Summary
Motivated and devoted individual with skills in Spa management, personal communication, customer service and conflict resolution; seeking the role of Beauty Professional within the growing industry.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
1
1
Language
Work History
Customer Service Agent
ResultsCX
Duluth, GA
07.2022 - Current
- Precisely analyze and interpret information given by the customer.
- Provide excellent customer service.
- Communicate with customers over the phone, via email, and/or online chat.
- Ensures responses are delivered to customers within agreed timescales.
- Ensure system entries are completed in an accurate, complete, and timely manner.
- Navigate computer with multiple windows and screens
- Resolve any customer enquiries by telephone while providing an exceptional customer service experience by displaying a positive and service-oriented attitude.
Shift Supervisor
Panera Bread
Atlanta, GA
09.2017 - 07.2022
- Oversee all front and back of house restaurant operations
- Respond to customer complaints tactfully and professionally
- Coach new employees and provide ongoing training for all staff
- Ensure customer satisfaction by promoting excellent service
- Maintain quality control for all food served
- Keep accurate count on all cash drawers
- Perform tasks in areas that lack
- Ensure clean and safe environment for all guests and staff.
Sales Associate
TJ Maxx
Florence, SC
01.2017 - 09.2017
- Creating an engaging shopping experience for customers by initiating conversations and interacting in an authentic, personalized manner.
- Share advice with customers based on current trends, products, and new promotions; suggest alternative products, complementary pieces, and styling ideas based on the customers personal style and interests.
- Maintaining visual and display standards while ensuring the selling-floor is well stocked.
- Collaborating with management and peers by sharing ideas in a positive and respectful manner.
- Ensure the company's policies and procedures are followed for inventory control, safety standards, etc.
- Assisting with the opening and closing procedures for the store; use cash registers and inventory control systems.
- Ensure clean and safe environment for all guests and staff.
Education
High School Diploma -
William H. Maxwell CTE High School
Brooklyn, NY 09.2008 - 06.2012
Beauty/Esthetics Diploma - Esthetics
The Elaine Sterling Institute
Lawrenceville, GA 08.2022 - Current
Skills
Strong leadership skillsDecisive and critical thinker
Infection Control Management
Management softwarePhenomenal customer service
Cafe Training specialistStaff education and training
Outstanding communication
Empathetic and genuine
Exemplary work ethic
Sales expertise
Complaint resolution
Certification
ServSafe Management
Timeline
Beauty/Esthetics Diploma - Esthetics
The Elaine Sterling Institute
08.2022 - Current
Customer Service Agent
ResultsCX
07.2022 - Current
Wax Technician
04-2021
Facial Specialist
02-2021
ServSafe Management
06-2020
Shift Supervisor
Panera Bread
09.2017 - 07.2022
Sales Associate
TJ Maxx
01.2017 - 09.2017
High School Diploma -
William H. Maxwell CTE High School
09.2008 - 06.2012