Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Timeline
Disclaimer
Generic

Donat DJ Clennon

Prattville

Summary

Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.

Diligent Future Associate Manager with proven ability to manage and lead teams effectively. Successfully implemented process improvements that enhanced operational efficiency and team productivity. Demonstrated strong problem-solving and communication skills to drive team success.

Overview

9
9
years of professional experience

Work History

Lead & Special Ops DIY T2 Supervisor

H&r Block
02.2024 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures.
  • Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
  • Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
  • Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
  • Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
  • Implemented cost-saving measures, significantly reducing operational expenses.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Boosted team morale and performance, organizing regular training sessions and motivational meetings.

DIY T2 Retention Agent

H&r Block
09.2023 - 02.2024
  • Managed high call volume while maintaining a professional demeanor, resulting in positive feedback from customers.
  • Utilized CRM systems to track interactions with customers, allowing for more personalized service in future engagements.
  • Implemented upselling techniques based on client preferences, generating additional revenue opportunities without compromising satisfaction levels.
  • Provided support during peak hours, reducing wait times for callers seeking assistance or information.
  • Collaborated with other departments to resolve complex issues, improving overall customer experience.
  • Reviewed account histories and analyzed trends to anticipate potential attrition, proactively taking action when needed.
  • Conducted follow-up calls with clients after issue resolution, ensuring satisfaction and gaining repeat business.
  • Improved communication within the team for better collaboration and problemsolving.
  • Exceeded monthly retention targets consistently by employing effective negotiation tactics when dealing with unsatisfied clients.
  • Educated customers about product features and benefits during retention efforts, increasing their understanding of value propositions.

Advisor II

Concentrix
12.2022 - 08.2023
  • Handle high volume of member relations
  • Advising members in a counseling environment
  • Liaison for Onstar and GM
  • Awarded for the most positive CSTAT (Surveys) on the team with a record breaking amount of 10/10 in service (GM’s Culture Champion) Award.
  • Member retention rate above 50% multiple times.
  • Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
  • Developed long-lasting relationships with clients to ensure consistent retention and loyalty.

Assistant Recruiter coordinator

Palmetto Prep
01.2021 - 12.2022
  • Talent acquisition expert
  • Candidate screening and assessment
  • Executive recruiting
  • Relationship building
  • Strong verbal and written communication skills
  • Networking
  • Negotiating
  • Social media and digital marketing skills(@CoachClennon on Twitter).

Recruiting Coordinator/ Defensive Coordinator

RPA College
01.2019 - 12.2019
  • Talent acquisition expert
  • Candidate screening and assessment
  • Executive recruiting
  • Relationship building
  • Strong verbal and written communication skills
  • Networking
  • Negotiating
  • Social media and digital marketing skills(@CoachClennon on Twitter).
  • #1Recruiter on the staff.
  • Networked with former NFL players as well as award winning personnel on staff.

Manufacturing Technician

Takeda Pharmacy
08.2018 - 12.2018
  • Utilized a range of cleaning supplies in order to ensure a safe and sanitized work space.
  • Performed daily tasks working with plasma turning it meds for rare diseases.
  • Consulted shift Leads about potential improvements to production process, reducing shipment delays by 2%.
  • Cooperated closely with a robot arm troubleshooting it when it needs a reboot.

Recruiting Coordinator

Ridgewater college
01.2017 - 12.2017
  • Recruiting College Athletes along side the Head Coach Lloyd Danziesen
  • Setting up meetings with other colleges along side the Head Coach Lloyd Danziesen
  • Hosting meeting with athletes on the team consulting them about higher education program interest.
  • Using social media to broadcast players (social media manager) for Ridgewater College football Twitter page from 2017-2018.
  • Talent acquisition expert
  • Candidate screening and assessment
  • Executive recruiting
  • Relationship building
  • Strong verbal and written communication skills
  • Networking
  • Negotiating

Education

Bachelor's Degree - interdisciplinary studies

Troy University
Troy, AL
12.2019

AAS - Liberal Arts & Sciences

Ridgewater College
Willmar, MN
01.2018

High school diploma - undefined

Rockdale County High School
Conyers, GA
01.2015

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Attention to detail
  • Employee motivation
  • Decision-making
  • Complex Problem-solving
  • Strategic planning
  • Staff development
  • Staff discipline
  • Analytical thinking
  • Team building
  • Processes and procedures
  • Operations management
  • Process improvement
  • Process monitoring and improvement
  • Project management
  • Relationship building
  • Schedule development
  • Policy enforcement
  • Public speaking
  • Project planning
  • Conflict resolution
  • Priority management
  • Expectation setting
  • [Software] experience
  • Business administration
  • Negotiation
  • Financial management
  • Inventory oversight
  • Data analytics
  • Verbal and written communication
  • Coaching and mentoring
  • Task delegation
  • Quality control
  • Documentation and reporting
  • Workflow management
  • Teamwork and collaboration
  • Multitasking
  • Time management
  • Effective communication
  • Active listening
  • Professionalism
  • Adaptability
  • Reliability
  • Self motivation
  • Team leadership

Accomplishments

  • Supervised team of 10-15 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved A High performance review by my manger from my AES with accuracy and efficiency.
  • Highly respected among my peers.
  • Resolved product issue through consumer testing.

Timeline

Lead & Special Ops DIY T2 Supervisor

H&r Block
02.2024 - Current

DIY T2 Retention Agent

H&r Block
09.2023 - 02.2024

Advisor II

Concentrix
12.2022 - 08.2023

Assistant Recruiter coordinator

Palmetto Prep
01.2021 - 12.2022

Recruiting Coordinator/ Defensive Coordinator

RPA College
01.2019 - 12.2019

Manufacturing Technician

Takeda Pharmacy
08.2018 - 12.2018

Recruiting Coordinator

Ridgewater college
01.2017 - 12.2017

AAS - Liberal Arts & Sciences

Ridgewater College

High school diploma - undefined

Rockdale County High School

Bachelor's Degree - interdisciplinary studies

Troy University

Disclaimer

Authorized to work in the US for any employer

Similar Profiles

CREATE PROFILE