Summary
Overview
Work History
Education
Skills
Timeline
Generic

Donatela Malaj

Macomb

Summary

Passionate Medical Aesthetician and Laser Technician with extensive experience excelling in advanced skincare treatments and patient education. Proven track record in enhancing patient satisfaction and retention through exceptional relationship management and effective communication. Skilled in over 60+ laser skin technologies and committed to maintaining high standards in medical spa operations.

Overview

7
7
years of professional experience

Work History

Medical Aesthetician/Laser Technician

FACE Skincare Medical Wellness
06.2022 - 03.2025
  • Treatments Performed: Laser Hair Removal(LUMENIS Splendor X), Emtone(BTL), Emface & Emface Submentum(BTL), Exion(BTL), Emsculpt NEO(BTL), Tattoo Removal/Skin Rejuvenation(Enlighten PICOgenesis), Excel V+ Coolview(Cutera), CO2(Alma Hybrid & LUMENIS Active FX & Deep FX), UltraClear Cold Fiber Laser, Laser Coring, Profractional(Sciton), Contour TRL(Sciton), Titan(Sciton), SkinTyte(Sciton), NanoLaserPeel(Sciton), BBL Hero(Sciton), HALO(Sciton), MOXI(Sciton), MicroLaserPeel(Sciton), Tixel Skin Resurfacing, Clear & Brilliant/Permea, Genesis/LimeLight(Cutera), Pearl Fractional(Cutera), OPUS Plasma(Alma), AviClear(Cutera), Sylfirm X RF Microneedling, Morpheus8 RF Microneedling(face/body), Secret RF Microneedling(Cutera), Ultherapy, Exceed Pen Microneedling, SkinPen Microneedling, RejuvaPen Microneedling, Salmon DNA, VI Peel, Enlighten Peel, RevePeel, BioRePeel, Glytone Peels, Image Peels, Dermaplaning, Diamond Glow, Hydrafacial, LED light therapy, Glacial rx, Oxygeneo, BENEV Exesomes, PRP facial, Custom Facials etc.
  • Assisted in developing marketing materials to promote clinic services, leading to an increase in new clients.
  • Ensured a comfortable and relaxing environment for clients through proper room setup, cleanliness, and adherence to safety protocols.
  • Provided exceptional customer service by addressing client concerns promptly and professionally, fostering a positive experience.
  • Streamlined appointment scheduling process, resulting in reduced wait times and increased overall efficiency of clinic operations.
  • Increased client retention by building strong rapport and maintaining open communication during consultations and treatments.
  • Provided clients with knowledge of all cosmetic services being provided.
  • Flexibly worked evenings and weekends to maintain proper spa coverage.
  • Created repeat business by developing long-term relationships with regular customers.

Esthetician

Self Employed
09.2018 - 06.2022
  • Treatments Performed: Hydro Microdermabrasion, Image & Face Reality Chemical Peels, Aveda Plant Peels, LED light therapy, Hydrafacial, Dermaplaning, Customized facials.
  • Product Knowledge: Face Reality Skincare, Esthemax hydrojelly masks, and Rejuvi Skincare.
  • Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
  • Maintained strict sanitation protocols to ensure a clean and safe environment for clients.
  • Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
  • Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction.
  • Analyzed skin conditions/Skin Consults prior to treatments.

Lead Medical Aesthetician/Laser Technician

Michigan Cosmetic Surgery
03.2021 - 03.2022
  • Lasers Performed: Laser Hair Removal(Candela Gentle Max Pro), IPL(ICON MaxG), Tattoo Removal/Skin Rejuvenation(Picoway), Skin Tightening/Vaginal Rejuvenation(ThermiSmooth/ThermiVa), and Coolsculpting.
  • Facials Performed: PCA chemical peels, Diamond Glow, HydraFacial, and Pen Microneedling with PRP.
  • Maintained detailed records of all performed treatments, aiding in accurate follow-up appointments and tracking progress over time.
  • Educated clients on post-treatment care instructions, ensuring optimal results from their procedures.
  • Enhanced clinic reputation for excellence in skincare by staying updated on the latest industry trends and techniques.
  • Collaborated with other medical professionals to create a multidisciplinary approach to skincare, enhancing patient results.
  • Assisted in the development of clinic protocols, ensuring compliance with industry standards and regulations for safe practice.
  • Participated in continuing education courses to maintain licensure requirements and stay current on advancements within the aesthetic industry.
  • Contributed to increased revenue by upselling additional products or services during client consultations when appropriate.
  • Mentored junior estheticians by sharing knowledge of best practices and advanced techniques in the field of medical aesthetics.
  • Collaborated with medical professionals to develop comprehensive treatment plans for patients with complex skin issues.

Education

Nationally Certified Laser Technician -

National Laser Institute
Scottsdale, AZ
08.2020

Esthetician -

Aveda Institute
Royal Oak, MI
09.2018

Diploma -

Dakota High School
Macomb, MI
2014

Skills

  • Medical Spa Operations/Leadership
  • Pre-and Post-operative care
  • Patient education/Consultations
  • Advanced skincare techniques/Treatments
  • Verbal and written communication
  • Relationship building and management
  • State licensed esthetician/laser technician

Timeline

Medical Aesthetician/Laser Technician

FACE Skincare Medical Wellness
06.2022 - 03.2025

Lead Medical Aesthetician/Laser Technician

Michigan Cosmetic Surgery
03.2021 - 03.2022

Esthetician

Self Employed
09.2018 - 06.2022

Nationally Certified Laser Technician -

National Laser Institute

Esthetician -

Aveda Institute

Diploma -

Dakota High School

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