Donatella Phillips
Portland,OR
Summary
Skilled at maintaining high standards of cleanliness and guest satisfaction, I leveraged my expertise in cleaning techniques and resourcefulness at Hospitality Staffing Solutions/The Hoxton. Skilled in guest support and housekeeping, I consistently ensured optimal guest comfort, contributing to a notable improvement in service quality. My proactive approach and ability to efficiently restock and maintain pristine environments underscore my commitment to excellence.
I have training in housekeeping as well. I am currently trying to pursue a degree in Hospitality Management online.
Overview
2
2
years of professional experience
Work History
Houseperson
Hospitality Staffing Solutions/ The Hoxton
Portland, OR
05.2024 - Current
- Cleaned and maintained public areas, such as lobbies, hallways, and restrooms.
- Replenished guest room amenities in a timely manner.
- Responded to guest inquiries regarding hotel services and facilities in a courteous and professional manner.
- Assisted housekeeping staff with cleaning duties including vacuuming carpets, dusting furniture, polishing surfaces, changing linens, and restocking supplies.
- Maintained cleanliness of storage areas for linen and other supplies.
- Delivered items to guests' rooms upon request.
- Reported maintenance problems promptly to the supervisor.
- Provided excellent customer service at all times.
- Organized supplies for use based on expected customer needs.
- Removed soiled bedclothes and remade beds using clean sheets.
- Collected and removed trash from rooms.
- Cleaned and sanitized bathrooms, replacing towels and toiletries.
- Attended to mini bars and refrigerators by replacing ice buckets, restocking coffee amenities and wiping down surfaces.
- Adhered to daily cleaning schedules and updated as needed based on demand.
- Delivered ironing boards, baby cribs and rollaway beds to guests' rooms.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
- Coordinated with housekeeping staff to maintain inventory levels of cleaning supplies.
- Responded promptly to guest requests for additional supplies or services.
- Promoted a positive image of the hotel to guests and other team members.
- Delivered items to guest rooms, such as extra towels, bedding, or toiletries.
- Supported front desk operations during high-volume periods or as needed.
- Assisted in setting up meeting rooms and banquet halls according to event specifications.
Banquet Server
Hospitality Staffing Solutions
Portland , Oregon
04.2024 - 04.2024
- Assisted in the setup and breakdown of banquet tables, chairs, linens, and other equipment.
- Portioned, plated and garnished menu items to meet company standards.
- Served food and beverages to customers.
- Participated in ongoing training to enhance job skills and knowledge.
- Cleared away used plates and utensils following end of meal service.
- Transported dirty dishes from dining areas to kitchen for cleaning after each course was finished.
Parts Inspector
Elwood Staffing
Sturgis, MI
10.2022 - 01.2023
- Inspected parts for defects and recorded results in reports.
- Checked parts against blueprints to ensure accuracy of measurements.
- Reported any discrepancies found during inspection process to supervisor.
- Documented product information such as lot numbers, serial numbers. into database system.
- Maintained a clean working environment by disposing of scrap material properly.
- Communicated effectively with production staff about quality standards and expectations for each part inspected.
- Followed all safety regulations while performing job duties in accordance with company policies.
Education
High School Diploma -
Tony Clement Center of Education
Albany, NY11-2020
Skills
- Cleaning techniques
- Guest support
- Linen replacement
- Cart restocking
- Guest room cleaning
- Resourcefulness
- Cleaning bathrooms
- Vacuuming
- Collect trash
- Housekeeping
- Self motivated
Timeline
Houseperson
Hospitality Staffing Solutions/ The Hoxton
05.2024 - Current
Banquet Server
Hospitality Staffing Solutions
04.2024 - 04.2024
Parts Inspector
Elwood Staffing
10.2022 - 01.2023
High School Diploma -
Tony Clement Center of Education
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