Donato Butler
Camp Springs,Maryland
Summary
Energetic Residential Concierge enthusiastic about delivering superior service to every guest. Successful at cutting costs without impacting quality of service and guest satisfaction. Drives company growth through personal development and acquisition.
Overview
8
8
years of professional experience
Work History
Residential Concierge
Bozzuto Management Company
06.2019 - Current
- Greet residents, potential residents, and visitors in a courteous and professional manner upon arrival and departure of the residential building.
- Orchestrate the flow of the lobby, maintain building security and monitor security systems.
- Foster an on-going positive relationship with residents and deliver exceptional customer service to ensure maximum number of lease renewals.
- Answer phones, direct calls, take messages, and provide an overview of community information as well as provide information about the local area to those inquiring.
- Provide residents with community communication daily, weekly, or monthly by the computer portal and postings.
- Manage the package center by keeping track of residents parcel, dry cleaning, and mail by entering the resident’s information into the Building Log.
- Work closely with property management in the activation and distribution of all access systems, maintain resident’s files granting access to units within residential guidelines, coordinate and direct residents in emergency situations.
- Schedule amenities for residents, receive maintenance request, and discern resident complaints and issues making sure every situation I handle ends with a smile.
Weekend Overnight Concierge
Northern Virginia Temporaries
12.2015 - 06.2019
- Greeted and welcome all residents and guests in a courteous and professional manner.
- Served as the company/property ambassador and provide exceptional customer service at all times.
- Managed administrative requests from residents, which include maintenance requests, amenities reservations and lockouts.
- Received and process incoming and outgoing laundry, shipments and or mail/packages. Alerted residents to arriving guests, vendors and deliveries.
- Answered calls professionally and assist callers with directions or instructions for the building.
- Verified and recorded visitor, contractor and vendor information. Maintain logbooks for visitors, contractors, keys, elevators, incident reports, and daily activities.
- Monitored lobby traffic/CCTV s for suspicious activity; addressed when necessary.
- Communicated professionally and effectively with residents, guests, managers and colleagues.
Education
High School Diploma -
Northwestern High School
Adelphi, Maryland06.1993
Skills
- Superb Interpersonal Skills
- Fair Housing Certification
- Customer Service Certification
- Social Media Proficient
- Computer Savvy
- Exceptional Customer Service
- Microsoft Office Software Certified
- Exceptional Time Management
Timeline
Residential Concierge
Bozzuto Management Company
06.2019 - Current
Weekend Overnight Concierge
Northern Virginia Temporaries
12.2015 - 06.2019
High School Diploma -
Northwestern High School