Summary
Overview
Work History
Education
Skills
Timeline
Generic

Donato Guerra

Nash,OK

Summary

Customer-savvy, accustomed to demanding work with little downtime. Dedicated team player with demonstrated problem-solving abilities. Excellent interpersonal and time management skills.

Overview

5
5
years of professional experience

Work History

Host

Kims Gourmet Pizza
08.2019 - 08.2022
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.

Busser

Waterstreet Brewery
01.2018 - 02.2019
  • Reset and cleaned tables quickly to prepare for new customers.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
  • Worked well in diverse team settings by partnering with others to complete tasks.

Education

High School Diploma -

Arrowhead Union Highschool
Hartland, WI

No Degree - Marketing

University of Wisconsin Whitewater
Whitewater, WI
08.2026

Skills

  • Waiting Tables
  • Customer Service
  • Conflict and Complaint Resolution
  • Event Planning

Timeline

Host

Kims Gourmet Pizza
08.2019 - 08.2022

Busser

Waterstreet Brewery
01.2018 - 02.2019

High School Diploma -

Arrowhead Union Highschool

No Degree - Marketing

University of Wisconsin Whitewater

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Donato Guerra