Donatvius Ramsey
Atlanta,GA
Summary
Professional leader with significant experience and readiness for this role. Strong focus on team collaboration, achieving results, and adaptability. Skilled in strategic planning, conflict resolution, and project management. Known for reliability and flexibility with changing needs.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Commercial Electrician Apprentice
Cleveland Electric Laboratories
02.2024 - 09.2024
- Adhered to strict safety protocols during all phases of work, reducing workplace incidents significantly.
- Improved workplace safety by conducting regular inspections and identifying potential hazards.
- Troubleshot and resolved electrical issues, minimizing downtime for clients'' businesses.
- Ensured consistent high-quality workmanship by rigorously adhering to established industry standards throughout all phases of installation.
- Supported senior electricians in planning efficient work schedules that minimized disruptions for clients'' businesses while maintaining high-quality results.
- Demonstrated strong problem-solving skills while troubleshooting complex electrical issues under tight deadlines.
- Assisted in the design of commercial electrical systems, ensuring optimal functionality and energy efficiency.
Warehouse Forklift Operator
GOGGIN WAREHOUSE
02.2018 - 02.2024
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Built pallets and loads for partial and mixed pallets, wrapped finished pallets and staged pallets and loads into truck when ready for shipment.
- Worked with racking systems and loaded or unloaded pallets, pulling and placing pallets on or off of vertical product racking systems and trucks, maximizing storage by stacking products vertically.
- Received products using frequency scanners, unloaded shipments from trucks and fulfilled and organized orders to streamline customer delivery processes.
Evs Tech/Housekeeping Team Leader
Aramark Healthcare
03.2015 - 02.2018
- Managed linen inventory effectively by tracking usage trends and collaborating with laundry staff to maintain optimal stock levels at all times.
- Enhanced guest satisfaction by ensuring timely and thorough housekeeping services in all rooms and common areas.
- Trained new team members in proper cleaning techniques and safety protocols, ensuring consistent service quality across the board.
- Reduced guest complaints with proactive communication and addressing issues promptly.
- Managed team productivity and workflow to exceed quality standards.
- Managed staff of 10 housekeepers.
Dish Room Worker
Labor Staffing, Inc.
11.2015 - 03.2016
- Worked fast to complete tasks and meet daily deadlines.
- Followed instructions and procedures to complete assigned tasks.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Cleaned and straightened work areas to maximize productivity and safety.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Reported defective products or machinery to supervisor.
- Worked different stations to provide optimal coverage and meet production goals.
Customer Service Representative Manager
Grady Hospital Snack Bar
08.2007 - 02.2011
- Established strong relationships with clients, promoting trust and loyalty in our brand.
- Improved customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Enhanced team productivity by implementing effective training programs tailored to individual needs.
- Identified opportunities for process improvements, leading to increased efficiency in handling customer concerns.
- Managed escalated cases effectively to achieve timely resolutions while maintaining professionalism under pressure.
- Increased customer retention rates through proactive outreach efforts and personalized followups.
Customer Service Representative Cashier
Domino’s Pizza
06.2005 - 07.2007
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Associate of Science - Construction/Heavy Equipment/Earthmoving Equipment
Muhlenberg Job Corps Center
Muhlenberg,KY05-2016
High School Diploma -
South Western Community College
Sylva, NC05-2012
Associate of Science - Electrical And Electronics Engineering
Everest Institute
05-2011
Skills
- Conduit bending
- Power distribution
- Low-voltage systems
- Switchgear maintenance
- Emergency power systems
- Electrical testing
- National electrical code
- OSHA requirements
- Heavy lifting
- Going Green
- Equipment inspection
- Order picking
- Safe driving practices
- Vertical mast operation
- Forklift operation
- Truck loading and unloading
- Warehouse organization
- Problem-solving
- Customer service focus
- Customer service-focused
- Work inspection
- Housekeeping
- Cleaning
- Customer service
- Attention to detail
Accomplishments
Activities and Societies: Leadership
Work Based Learning Hours (308)
Certification
Forklift certification
OSHA 10
NCCER
Your Role in the Green Environment
Languages
English
Native or Bilingual
Timeline
Commercial Electrician Apprentice
Cleveland Electric Laboratories
02.2024 - 09.2024
Warehouse Forklift Operator
GOGGIN WAREHOUSE
02.2018 - 02.2024
Dish Room Worker
Labor Staffing, Inc.
11.2015 - 03.2016
Evs Tech/Housekeeping Team Leader
Aramark Healthcare
03.2015 - 02.2018
Customer Service Representative Manager
Grady Hospital Snack Bar
08.2007 - 02.2011
Customer Service Representative Cashier
Domino’s Pizza
06.2005 - 07.2007
Associate of Science - Construction/Heavy Equipment/Earthmoving Equipment
Muhlenberg Job Corps Center
High School Diploma -
South Western Community College
Associate of Science - Electrical And Electronics Engineering
Everest Institute
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