Donavan Allen
Far Rockaway
Summary
Accomplished professional with extensive experience at DHL Express, excelling in efficient package handling and delivery. Demonstrated expertise in forklift operation and exceptional customer service, ensuring timely and accurate deliveries. Proven ability to optimize routes and maintain compliance with safety standards, enhancing operational efficiency by 20%. Strong interpersonal skills foster positive client relationships.
Overview
12
12
years of professional experience
Work History
Warehouse Operative/Courier
DHL Express
Springfield Gardens
11.2023 - 06.2025
- Sorted, scanned, and prepared packages for timely delivery.
- Operated forklifts to move packages within the facility efficiently.
- Sorted and labeled incoming shipments for accurate inventory management.
- Loaded and unloaded goods from delivery vehicles to optimize efficiency.
- Ensured correct handling of packages to prevent damage.
- Maintained accurate records of inventory and deliveries.
- Collected and delivered parcels within designated area to meet client needs.
- Delivered parcels safely and punctually, adhering to schedules.
- Logged all deliveries and collections for operational transparency.
- Provided exceptional customer service during all interactions.
Truck Operator
Big Geyser
01.2023 - 05.2024
- Ensured compliance with New York State driving regulations and safety standards.
- Operated multiple truck types for efficient product delivery.
- Conducted pre-trip inspections to confirm vehicle safety and regulatory adherence.
- Performed regular inspections and maintenance of safety and emergency equipment.
- Guaranteed accurate, timely deliveries while fostering strong client relationships.
- Managed billing processes by presenting invoices, receipts, and processing secure payments.
- Collaborated with supervisors to plan and execute effective delivery routes.
Bus Operator
N.Y.C.T.A. (MTA)
04.2022 - 01.2023
- Operated buses safely along designated routes, ensuring adherence to traffic laws and federal regulations.
- Executed timely pickups and drop-offs for passengers at specified locations.
- Assisted disabled passengers with safe boarding and disembarking procedures.
- Collected fares while addressing passenger inquiries efficiently.
- Implemented safety procedures to protect all passengers during transit operations.
- Maintained effective communication with dispatchers regarding schedule changes and incidents.
- Ensured compliance with traffic regulations and safety protocols throughout all operations.
Driver/Warehouse
J. Trucking
Jamaica
03.2013 - 10.2014
- Operated 20-foot box truck in compliance with safety regulations and state laws.
- Transported goods safely across regional routes for J. Trucking.
- Maintained accurate delivery logs and reports to ensure regulatory compliance.
- Distributed customer orders efficiently to local and Tri-state facilities.
- Coordinated freight shipments to and from warehouse, ensuring timely accuracy.
- Managed stock rotation with FIFO method to minimize excess inventory.
- Maintained safe, clean, and organized work environment according to company standards.
Education
Associate of Applied Science - Aviation Maintenance
Vaughn College
East Elmhurst, NY08-2025
High School Diploma -
Beach Channel H.S.
Rockaway Park, NY06-2011
Skills
- Customer service and support
- Time management and organization
- Route planning
- Forklift operation
- Vehicle maintenance and safety compliance
- Interpersonal communication skills
- Delivery accuracy and problem solving
- Billing and invoicing expertise
- Service orientation
- Packaging and labeling
Timeline
Warehouse Operative/Courier
DHL Express
11.2023 - 06.2025
Truck Operator
Big Geyser
01.2023 - 05.2024
Bus Operator
N.Y.C.T.A. (MTA)
04.2022 - 01.2023
Driver/Warehouse
J. Trucking
03.2013 - 10.2014
Associate of Applied Science - Aviation Maintenance
Vaughn College
High School Diploma -
Beach Channel H.S.