Donavan Blocker

Sam's Club Cafe Associate

Sam's Club

11.2024 - Current

Maintained clean and presentable cafe by wiping, sanitizing, and replenishing supplies frequently to support workflow efficiency and employee job tasks.
Exceeded customer expectations by providing welcoming environment and prompt and friendly service to people of diverse backgrounds.
Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
Checked proper temperature of food to maintain food safety standards and reduce illness.
Provided exceptional customer service, addressing concerns promptly and professionally.
Produced food and drink products adhering to company quality and quantity standards.
Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
Assisted customers with product selection by answering questions about food ingredients and nutritional value.
Notified management of product and supply shortages to reduce disruption in availability.
Maintained clean and attractive product displays to entice customer purchases.
Increased repeat business by fostering positive relationships with regular customers.
Replenished products daily for optimal freshness and visibility.
Collaborated with team members to streamline processes and improve overall cafe operations.
Delivered consistent quality across all products through diligent adherence to established recipes and preparation methods.
Managed cash register operations, ensuring accurate transactions and balancing end-of-day reports.
Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced cafe environment.