Summary
Overview
Work History
Education
Skills
Traveling
Timeline
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Donavan Daniel

Shreveport,LA

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level management position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Highly efficient team lead well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Energetic Crew Member offering outstanding skills in customer service, food safety and inventory restocking. Well-trained in operating kitchen equipment to prepare food and complete sales. Customer focused food service worker devoted to meeting team and customer needs. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Effective Crew Member focused on delivering exceptional cleaning and maintenance services to customers. Dedicated, focused and knowledgeable regarding environmentally friendly cleaning products. Competent Crew Member ready to take on demanding workload to achieve objectives. Experienced in organizing supplies and equipment for efficient use. Team player with drive to reach organizational goals. Friendly Head Cashier experienced in leading large teams with exceptional skill as trainer, team builder and project manager. Talented in accurately handling money, monitoring performance and resolving customer concerns in fast-paced environments. Friendly Head Cashier dedicated to increasing team performance and improving customer satisfaction. Successful track record in challenging, dynamic environments. Gifted manager and leader with strong communication, interpersonal and planning abilities. Punctual and honest associate/ team member with solid background in fast pace environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste. Boosted customer loyalty and enhanced sales by keeping cashiers efficient and focused on customer needs. Skilled in training staff and solving diverse problems by applying excellent critical thinking and conflict resolution abilities to address any need. Prepared to use knowledge and experience to take on all business requirements. Quality-driven Cashier Team Lead with background training new cashiers and guiding employees. Patient and professional when leading others and improving staff skills. Expert at offering positive feedback and constructive criticism for upbeat atmosphere, smooth operations and ideal customer experiences. Motivated Cashier Team Lead with half a year of experience training and encouraging new hires in busy retail locations. Proficient in break scheduling and task delegation. Comfortable handling customer-oriented or employee-instigated issues using soothing nature that prevents escalation. Versatile Clerk with reputation of balancing productivity and exceptional customer service. Committed to resolving issues and promoting customer loyalty to drive business success. Solid experience in cash handling, bookkeeping and computations. Enthusiastic team lead with proven leadership talents and relationship-building skills gained during 1 years of experience in fast food settings. Proficient in operating registers, processing payments and maintaining store security. Highly organized, responsible and resourceful. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. High-energy team member offering over 3 years of customer service and food experience. Effectively boost add-on sales with good interpersonal communication skills. Dependable and adaptable with resourceful nature and conscientious approach. Outgoing and detail-oriented professional with proven history of resourcefulness and reliability. Trained in POS software and customer service. Skilled at time management with dedication to efficiency and accuracy. Reliable and upbeat leader successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Experienced Sales Floor Associate with strong track record providing excellent customer service. Works well in fast-paced environments and maintains positive attitude. Possesses excellent communication and interpersonal skills.

Overview

2
2
years of professional experience

Work History

Sales Floor Associate

Party City
Shreveport, LA
09.2023 - 11.2023
  • Increased customer satisfaction by providing excellent product knowledge and timely assistance on sales floor.
  • Maintained store cleanliness, ensuring welcoming environment for customers and improving overall shopping experience.
  • Assisted in inventory management, accurately tracking stock levels and aiding in restocking efforts for seamless replenishment of merchandise.
  • Collaborated with fellow associates to achieve daily sales goals, contributing to store''s overall success.
  • Demonstrated strong problem-solving skills by addressing customer inquiries or concerns quickly and effectively.
  • Contributed to visual merchandising efforts by creating eye-catching displays that attracted customers and promoted sales growth.
  • Supported loss prevention initiatives through diligent monitoring of potential theft situations and adhering to company policies regarding security measures.
  • Participated in regular team meetings, offering valuable input to improve store operations and promote collaborative work environment.
  • Improved sales performance by actively engaging with customers on floor, understanding their needs, and recommending suitable products.
  • Enhanced operational efficiency by organizing shelves, racks, and other display areas for easy access and navigation by customers.
  • Provided exceptional customer service during high-traffic periods by managing lines effectively and maintaining calm demeanor under pressure.
  • Assisted coworkers when needed to ensure all tasks were completed efficiently, fostering teamwork within store environment.
  • Exceeded personal sales targets consistently through proactive engagement with customers on floor.
  • Promoted upcoming promotions or events to attendees while assisting them with their purchases.
  • Offered valuable feedback during staff training sessions based on personal experience working with customers.
  • Managed time effectively during shifts, prioritizing tasks according to urgency for optimal productivity.
  • Acted as liaison between customers and management, relaying important feedback to help improve store operations.
  • Assisted in maintaining safe work environment by promptly reporting any hazards or safety concerns observed on sales floor.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Answered questions about store policies and addressed customer concerns.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Increased sales and customer satisfaction through personalized servicing.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Maintained excellent communication, cleanliness, and safety standards on work sites and projects, boosting customer satisfaction ratings
  • Worked with loss prevention in monitoring shopper behavior.
  • Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
  • Followed detailed blueprints and plans to achieve proper fit and design of installed flooring.
  • Took measurements and studied floor sketches to calculate area to be floored and amount of materials needed.
  • Swept, scraped, and chipped dirt and irregularities from base surfaces and filled cracks with cement and putty to form smooth foundation.
  • Worked with different adhesives to join foundation, flooring and wall materials.
  • Assessed high-traffic areas and planned flooring layout and seam placement to suit expected traffic patterns.
  • Increased customer satisfaction by consistently providing knowledgeable assistance and friendly service on sales floor.
  • Boosted store sales by effectively cross-selling and upselling products to customers.
  • Maintained clean and organized sales floor, ensuring efficient shopping experience for customers.
  • Developed strong product knowledge to address customer inquiries accurately and efficiently.
  • Recommended complementary purchases to customers, increasing revenue.
  • Developed strong rapport with customers and created positive impression of business.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Prioritized helping customers over completing other routine tasks in store.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Created inviting environment for customers by maintaining store organization and cleanliness.

Cashier Team Lead

Burger King
Bossier City, LA
11.2022 - 03.2023
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
  • Streamlined cashier operations for improved productivity and reduced wait times.
  • Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
  • Promoted store loyalty programs to increase repeat business and bolster customer relations.
  • Collaborated with management to develop strategies for improving overall shopping experience.
  • Resolved customer complaints professionally, maintaining positive brand image and fostering customer retention.
  • Assisted customers in locating products, providing knowledgeable recommendations based on their needs.
  • Maintained clean and inviting checkout area, contributing to enjoyable shopping experience for customers.
  • Balanced cash drawers at end of each shift, ensuring accuracy in financial reporting.
  • Prepared daily sales reports for management review, highlighting key insights to drive future improvements in store performance.
  • Ensured compliance with company policies regarding returns, exchanges, and check acceptance procedures.
  • Coordinated with other departments to address cross-functional concerns and improve overall store operations efficiency.
  • Provided backup support during high traffic periods by stepping into cashier roles when necessary.
  • Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.
  • Conducted regular audits of register funds, minimizing potential losses due to theft or error.
  • Contributed to positive work environment by proactively addressing conflicts among team members.
  • Communicated with customers and team members to solve problems.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Assisted customers by answering questions and fulfilling requests.
  • Processed both cash and card purchases and returns.
  • Received and processed customer payments.
  • Restocked and organized merchandise in front lanes.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Trained team members on cash register operation and cash handling.
  • Operated POS cash register and equipment to collect payments.
  • Led cashiers and associates in providing thoughtful customer service.
  • Interpreted and enforced operating instructions, procedures and safety rules.
  • Supervised cashiers to boost customer service levels, check accurate balance for transactions and promote smooth operations.
  • Controlled merchandise zoning and monitored compliance with merchandising guidelines.
  • Mentored new team members on POS system operation, customer service strategies, and sales goals.
  • Resolved escalated customer disputes with special actions such as discounts.
  • Taught employees fundamentals of register use, merchandise scanning and customer service.
  • Educated employees on register use, merchandising, and customer service.
  • Mentored new team members on sales software system operation.
  • Alleviated customer service needs with policy-appropriate solutions.
  • Helped management develop employee improvement plans and motivate team members to continually improve.
  • Facilitated and logged store opening, closing, and shift changes.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Processed refunds and exchanges in accordance with company policy.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Operated cash register to record transactions accurately and efficiently.
  • Performed cash, card and check transactions to complete customer purchases.
  • Managed staffing levels to provide optimal support for cash register operations.
  • Maintained and updated security protocols for front desk operations.
  • Set and updated employee schedules to fulfill gaps based on expected customer demands.

Associate Crew Member

Panera
Shreveport, LA
06.2021 - 09.2022
  • Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Maintained clean and organized work environment for efficient operations and team collaboration.
  • Assisted in food preparation tasks, adhering to strict hygiene standards and company protocols.
  • Contributed to positive team dynamics by collaborating with colleagues and sharing best practices for improved performance.
  • Streamlined processes for faster order completion, resulting in reduced wait times for customers.
  • Offered menu recommendations based on customer preferences, leading to increased sales of promoted items.
  • Handled cash transactions accurately while maintaining well-balanced cash register at end of each shift.
  • Managed high-pressure situations during peak hours, ensuring smooth operations and satisfied customers.
  • Participated in staff training sessions, acquiring new skills to enhance job performance and productivity levels.
  • Improved inventory management by conducting regular stock checks and reporting discrepancies to supervisors.
  • Provided support during catering events, efficiently serving large groups of customers within tight deadlines.
  • Operated kitchen equipment safely while following proper procedures for cleaning and maintenance tasks.
  • Fostered strong relationships with repeat customers, contributing to increased loyalty and return visits.
  • Collaborated with other departments as needed, promoting effective communication between teams for seamless service delivery.
  • Participated in routine safety drills, maintaining awareness of emergency procedures and ensuring readiness in case of incidents or accidents.
  • Assisted in implementing promotional campaigns, increasing revenue through upselling activities and marketing initiatives successfully executed at store level.
  • Proactively identified areas for improvement within daily operations, offering suggestions that led to enhanced efficiency across all crew members.
  • Supported management in maintaining compliance with local and federal regulations, ensuring safe and legal work environment for all employees.
  • Worked well with teammates and accepted coaching from management team.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Collaborated with team members to complete orders.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Assisted other team members to achieve goals.
  • Became familiar with products to answer questions and make suggestions.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Stocked shelves to organize aisles in assigned department.
  • Escalated problems or complaints to relevant supervisor or manager for resolution.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Accurately operated cash register to process customer payments.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Documented customer orders and conveyed special requests to kitchen staff.
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Prepared salads, soups and sandwiches for customers.
  • Brewed coffee and tea and changed out drink station syrups.
  • Completed milkshakes and ice cream desserts for customers.
  • Filled out daily shift log to record amount of food prepared, used and leftover.
  • Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
  • Reconciled receipt totals, cash and credit payments to address shortages.
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
  • Observed customer purchases in line and differentiated between standard portions.
  • Backed up servers by setting up trays and completing some food deliveries.
  • Delivered exceptional service as illustrated through multiple positive Yelp reviews.
  • Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
  • Ensured order accuracy by double-checking items before delivery to customers

Education

High School Diploma -

Captain Shreve High School
Shreveport, LA

Skills

  • Corporate Compliance
  • Corrective Actions
  • Cash Handling
  • Shrinkage Control
  • Communications Strategies
  • Sales Expertise
  • Folding Clothes
  • Hospitality and Accommodation
  • Customer Service
  • Guest Experiences
  • Sales Floor Recovery
  • Persuasive Selling
  • Flexible Hours
  • Team Meetings
  • Team Cooperation
  • Item Scanning
  • Merchandise Receiving and Handling
  • Stocking and Replenishing
  • Time Management
  • Food Preparation and Safety
  • Workplace Efficiency
  • Teamwork and Collaboration
  • Plates Presentation
  • Inventory Counts
  • Food Running
  • Restaurant Operation
  • Line Efficiency
  • Coordinating Reservations
  • Quality Control Checks
  • Supplies Monitoring and Restocking
  • Taking Orders
  • Team Contribution
  • Operate Cash Register
  • Cash Drawer Reconciliation
  • Clear Communication
  • Crew Leadership
  • Maintenance and Repair
  • Production Line Work
  • Performance Improvement
  • Telephone Etiquette
  • Heavy Lifting
  • Updating Seasonal Menu
  • Food Processing
  • Food Packaging and Labeling
  • Cutting Techniques
  • Equipment Troubleshooting and Maintenance
  • Setup and Breakdown Procedures
  • Special Orders and Dietary Restrictions
  • Daily Food Preparation
  • Balance Cash Drawers
  • Employee Training and Supervision
  • Training and Motivation
  • Workstation Setup and Breakdown
  • Table and Dining Room Setup
  • Drive-Thru Operation
  • Preventing Food Spoilage
  • Organization and Time Management
  • Process Monitoring and Improvement
  • Serving and Bussing
  • Food-Grade Sanitizers
  • Coaching and Training
  • Doordash and Ubereats
  • Inventory Rotation
  • Smoothie and Juice Preparation
  • Seating and Table Management
  • Server Support
  • Expo and Line Support
  • Dependable and Cooperative
  • Espresso and Tea Beverage Service
  • Nutritional Education
  • Loyalty Program Promotion
  • POS Terminal Operation
  • Food and Beverage Service
  • Handling Complaints
  • Managing Orders and Deliveries
  • Safety
  • Cleaning
  • Salesmanship
  • Housekeeping
  • Providing Feedback
  • Special Assignments
  • Signage Updates
  • Advising and Coaching
  • Belt Conveyors
  • Money Handling
  • Product Restocking
  • POS Transactions
  • Inventory Records
  • POS Systems
  • Inventory Accuracy
  • Transaction Management
  • Opening and Closing Procedures
  • Special Requests
  • Procedure Enforcement
  • Cash Register Systems
  • Inventory Audits
  • Manager Support
  • Safety Rules
  • Shift End Procedures
  • Deposit Preparation
  • Brand Awareness
  • Consultative Sales Approach
  • Food Allergies
  • Workflow Coordination
  • Retail Merchandising
  • Proper Storage Procedures
  • Station Preparation
  • Theft Prevention Training
  • Equipment Management
  • Work Task Prioritization
  • Guest Satisfaction
  • Price Identification
  • Food and Beverage Experience
  • Overstock Strategy
  • Credits and Refunds
  • Staff Performance Management
  • Product Location
  • Cashier Oversight
  • Social Perception
  • Market Trend Analysis
  • Weight and Measurement
  • Sweeping and Mopping
  • Administrative Support

Traveling

I Have traveled to near by statesjust to get a change in scenery and eat new foods. I have been to places like Dallas, Houston and Georgia.

Timeline

Sales Floor Associate

Party City
09.2023 - 11.2023

Cashier Team Lead

Burger King
11.2022 - 03.2023

Associate Crew Member

Panera
06.2021 - 09.2022

High School Diploma -

Captain Shreve High School

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Donavan Daniel